Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chantelle Galvan

Central Coast,NSW

Summary

Reliable Support Woker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

18
18
years of professional experience

Work History

Support Worker

Real Care Given
01.2024 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.

Teams Assistant

Prosperity Advisers
05.2021 - 12.2023
  • Boosted team morale through the planning and execution of engaging team-building events.
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
  • Supported project completion by coordinating tasks, resources, and deadlines among team members.
  • ASIC & NowInfinity
  • Xero & Xero Practice Manager (XPM)
  • ATOMate
  • Teams
  • My GovID
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed travel arrangements for executives, ensuring cost-effective solutions and smooth itineraries.
  • Contributed to budget management by tracking expenses, processing invoices, and generating financial reports.

Executive Assistant

Pacific Capital
04.2017 - 05.2021
  • Provided general administrative support.
  • Handled confidential and sensitive information with discretion and tact.
  • Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Senior Client Services Coordinator

Dixon Advisory (Evans And Partners)
04.2008 - 04.2017
  • Provided assistance to clients in person, on email, or telephonically
  • Scheduled meetings or telephone conferences/ zoom meetings between clients and management
  • Booked meeting rooms or venues for client appointments
  • Coordinated the production of client-facing marketing materials
  • Compiled and maintain records on client accounts and CRM database
  • Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions
  • Escalated complaints to relevant departments
  • Liaised with in-house teams to adjust service offerings and assess related costs
  • Built and maintain close relationships with clients
  • Provided general administrative support
  • Performed office duties that include ordering supplies and cleaning kitchen space daily
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Trained and managed all new onboarding client services staff

Office Administrator/Front Desk Receptionist

The Verus Group
10.2006 - 03.2008
  • Provided administration support to Sales Reps and Senior Management.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Education

School Certificate -

Lisarow High School
01.2006

Skills

  • Executive Support
  • Administrative Support
  • Office Management
  • Strong Problem Solver
  • Office Administration
  • Schedule & calendar planning
  • Information confidentiality
  • Customer Service-Oriented
  • Interpersonal Communication
  • Travel Arrangements
  • Resourceful
  • Project Planning

References

  • Olivia Gorton, Dixon Advisory (Evans and Partners) - 0432 791 611
  • Jeff Locke, Pacific Capital - 0412 388 313
  • Natasha Leong - Prosperity Advisers - 0416 839 888
  • Demi Opetaia - Real Care Given - 0422 047 205

Timeline

Support Worker

Real Care Given
01.2024 - Current

Teams Assistant

Prosperity Advisers
05.2021 - 12.2023

Executive Assistant

Pacific Capital
04.2017 - 05.2021

Senior Client Services Coordinator

Dixon Advisory (Evans And Partners)
04.2008 - 04.2017

Office Administrator/Front Desk Receptionist

The Verus Group
10.2006 - 03.2008

School Certificate -

Lisarow High School

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Chantelle Galvan