Chantelle George
Narellan,NSW
Summary
Dynamic Service Coordinator with a proven track record at Rentokil Initial, excelling in customer relationship management and time management. Expertly resolved client issues, enhancing satisfaction and loyalty. Recognized for multitasking abilities and fostering teamwork, driving efficient service delivery and maintaining strong client connections. Committed to delivering exceptional service experiences.
Overview
6
6
years of professional experience
Work History
Service Coordinator / Planner
Rentokil Initial
11.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Customer Service Representative
RSEA Safety
02.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Worked my way up from a casual retail member, to 2IC of one of the newer stores and then moved into the customer service role based in head office.
Education
Diploma of Specialist Makeup Services -
Academy of Makeup
Ultimo, NSW01-2016
High School Diploma -
Fairvale High School
Fairfield, NSW01-2015
Skills
- Time management
- Active listening
- Multitasking Abilities
- Teamwork and collaboration
- Customer relationship management
- Professionalism
Timeline
Service Coordinator / Planner
Rentokil Initial
11.2022 - Current
Customer Service Representative
RSEA Safety
02.2019 - 11.2022
Diploma of Specialist Makeup Services -
Academy of Makeup
High School Diploma -
Fairvale High School
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