Chantelle Halliday
Adelaide,SA
Summary
Experienced Youth Worker adept in developing and implementing strategies and activities that engage children and youth. Offering over 8 years of expertise working with youth in diverse situations and various cultures, including Aboriginal and Torres Strait Islander young people. Utilising my strong case management and interpersonal skills, to facilitate connection and access to community service focused services and programs, to support positive outcomes.
Overview
13
13
years of professional experience
Work History
NDIS Access Practitioner
KWY Aboriginal Corporation
Adelaide, SA
03.2024 - Current
- Participated in multi-disciplinary team meetings to discuss client care plans and strategies for improvement.
- Support Aboriginal & Torres Strait Islander community members and their families to understand the NDIS
- Identify barriers to accessing support through the NDIS and support clients to reduce or remove barriers to alleviate the stress placed on clients or their families
- Support clients to create goals in line with their aspirations or support needs
- Provide advocacy and capacity building to self-advocate
- Communicate effectively and efficiently with service providers to ensure clients are adequately supported
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Facilitated access to further supports through referrals to internal or external services or programs
- Face to face support to clients throughout various steps involved in the application process
- Preparing and documenting NDIS supporting evidence forms, evidence reports and reviewing lengthy reports
- Maintained updated records in the case management system.
- Provided case management support for clients referred through the program.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supporting clients to obtain forms of identification required for applications
- Collaborating with medical and allied health professionals to provide evidence based information to the NDIA
- Assessing clients disability related support needs in collaboration with medical and allied health professionals or education support staff.
- Identifying strengths in individuals and their families
NDIS Local Area Coordinator
Mission Australia
Adelaide Hills, SA
10.2023 - Current
- Work alongside people living with disability to increase their independence and their social and economic participation.
- Develop honest and trusting relationships with participants, inclusive of families and carers, while maintaining professional boundaries and LAC principles.
- Maintain and always expanding knowledge of community and mainstream supports available in all Local Government Areas within the service region of Central North Metro Perth.
- Support participants to navigate and build knowledge on the community, mainstream services, and the NDIS.
- Provide Information and answer questions about the NDIS from participants, their families, and carers about the scheme and how to connect with providers.
- Support people with disability to develop a Community Connections plan; apply for access to the NDIS or use their existing NDIS funded supports.
- Collect and record accurate information to support NDIA decision making and development of the NDIS plan.
- Deliver community engagement, education, and capacity building activities to support community access and inclusion.
- Maintain compliance with performance measures and timeframes as set out by NDIA standard operating practices.
Case Manager (Youth Reconnect Worker)
Aboriginal Family Support Services
Adelaide, SA
11.2020 - 07.2021
- Coordinated resources from diverse providers for intervention plans.
- Equipping young people with the skills to resolve and manage family or relationship conflict.
- Facilitate the engagement of young Aboriginal or Torres Strait Islanders into education, employment or training.
- Seek available resources, funding and additional supports.
- Support connection and reunification of Aboriginal and Torres Strait Islander youth to family and culture.
- Working with young people, their families and the education departments to improve school attendance and support young people to complete their schooling.
- Coordinated support services and optimize communication between healthcare workers and clients.
- Reviewed and recorded progress of clients.
- Establish positive working relationships and rapport with clients and their families.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Reduce homelessness and improve wellness.
- Teach independent living skills required for transitioning out of home or homelessness.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Accurately record up to date information or documentation.
- Coordinated between various entities to manage cases.
Youth/Disability Worker
Hireup
Adelaide, SA
02.2016 - 02.2022
- Guided clients in development of skills and strategies for dealing with individual problems.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options.
- Supporting clients who are culturally diverse or living with a disability
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Counseled patients on ongoing basis to assist with challenges.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Advocating for young individuals
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
- Supporting clients with personal care needs
- Collaborated with counselors and parents to report youth behaviour and progress.
- Promoted positive influence for youngsters by demonstrating appropriate behaviour, listening carefully to others and showing respect for people of all ages.
- Transporting clients to appointments
- Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
- Provided cognitive-based therapy to assist with challenge and crisis resolution.
- Advised children and helped to foster improved levels of self-worth and confidence.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Engaged with children in various recreational activities, which included gym and hiking.
- Mentored children and offered empowering leadership during activities
- Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems instead of lashing out.
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Performed counseling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Team Leader
Yourkids
Adelaide , SA
03.2015 - 06.2019
- Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
- Transporting clients to and from school/activities/appointments
- Developed open and professional relationships with team members, enabling more effective issue resolution.
- Observation computer log reporting.
- Supporting the Service Coordinator.
- Offered constructive criticism regarding quality service delivery during team meetings.
- Facilitated team meetings.
- Identify risk factors & areas of service improvement.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Liaising with allied health professionals, stakeholders, and families to support client growth.
- Plan and implement strategies to facilitate client needs.
- Highly experienced in supporting survivors of sexual abuse, trauma, neglect & domestic violence.
- Working with children under GOM, SIL, disability & respite care.
- Supporting clients with daily living skills (cooking, cleaning, exercising, routine, personal care, out in community).
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Plan and implement strategies to facilitate client’s needs.
- Empowering youth to take control of their lives.
- Plan and implement strategies to facilitate client’s needs.
- Delegated daily tasks to team members to optimize group productivity.
Qualified Veterinary Nurse
Harbourside Vet Care
Adelaide, SA
03.2011 - 11.2018
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Surgical nursing
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
- Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Small Business Owner
The Cookie Dough Lab
Adelaide, SA
03.2017 - 03.2018
- Developed business plans and strategies to grow small business.
- Analyzed market trends to inform product offerings and pricing decisions.
- Managed staff recruitment, hiring, training, and development.
- Negotiated contracts with vendors, suppliers, and customers.
- Cultivated relationships with key stakeholders in the industry.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
Education
Senior First Aid & CPR - First Aid
CBD College
Adelaide 09-2023
Certificate IV Mental Health - Mental Health
Education Training Employment Australia
Adelaide 09.2021
ATSI Cultural Awareness Training
Aboriginal Family Support Services
Adelaide 11.2020
Certificate IV Mental Health - Youth Work
Education Training Employment Australia
Adelaide05-2020
Youth Mental Health (short E-course) - Youth Work
East Anglia University Online
Adelaide 03.2020
Management of Actual Or Potential Aggression - Youth/Disability Work
My Life My Way
Adelaide03.2020
Medication Training - Medical
RDNS
Adelaide02.2018
Positive Behaviour Support Training - Youth Work
Yourkids Youth Services
Adelaide01.2018
Child Safe Environments Training - Youth Work
Safe Places Training
Adelaide 01.2018
Certificate IV Veterinary Nursing - Veterinary Nursing
TAFE SA
Adelaide 10.2015
High School -
Mount Carmel College
Adelaide 11.2010
Family And Community Services
Emerging Minds
OnlineSkills
- Community & social services
- Team collaborating
- Coordinating services
- Improving well-being
- Educating families
- Strong interpersonal skills
- Problem resolution
- Empowering children & youth
- Advocacy and promotion of self-advocacy
- Working towards individual goals
- Referrals to programs or services
- Focused case management
- Strong communicator
- Empathy & compassion
- Strong rapport building skills
Additional Information
REFEREE'S:
1. Rebecca Gibson (Service Coordinator - Yourkids) - 0422 729 900
2. Nick Ward (Program Manager - Reconnect Program - Aboriginal Family Support Services) - 0409 993 444
3. Candice Mouzis (NDIS Access Practitioner - KWY) - 0412 646 253
4. Robert Thorpe (Former Youth Worker at Yourkids - Current teacher) - 0433 944 402
5. Marianne Wilton (Practice Manager at Harbourside Vet Care - 8248 2111)
Timeline
NDIS Access Practitioner
KWY Aboriginal Corporation
03.2024 - Current
NDIS Local Area Coordinator
Mission Australia
10.2023 - Current
Case Manager (Youth Reconnect Worker)
Aboriginal Family Support Services
11.2020 - 07.2021
Small Business Owner
The Cookie Dough Lab
03.2017 - 03.2018
Youth/Disability Worker
Hireup
02.2016 - 02.2022
Team Leader
Yourkids
03.2015 - 06.2019
Qualified Veterinary Nurse
Harbourside Vet Care
03.2011 - 11.2018
Senior First Aid & CPR - First Aid
CBD College
Certificate IV Mental Health - Mental Health
Education Training Employment Australia
ATSI Cultural Awareness Training
Aboriginal Family Support Services
Certificate IV Mental Health - Youth Work
Education Training Employment Australia
Youth Mental Health (short E-course) - Youth Work
East Anglia University Online
Management of Actual Or Potential Aggression - Youth/Disability Work
My Life My Way
Medication Training - Medical
RDNS
Positive Behaviour Support Training - Youth Work
Yourkids Youth Services
Child Safe Environments Training - Youth Work
Safe Places Training
Certificate IV Veterinary Nursing - Veterinary Nursing
TAFE SA
High School -
Mount Carmel College
Family And Community Services
Emerging Minds
Similar Profiles
Chloe Bellard (01/11/2001)Chloe Bellard (01/11/2001)
CDP Case Manager at Yulella Aboriginal CorporationCDP Case Manager at Yulella Aboriginal Corporation
Tamara GambleTamara Gamble
Team Leader at Ashburton Aboriginal CorporationTeam Leader at Ashburton Aboriginal Corporation
Nikola MilosevicNikola Milosevic
Traffic Controller at Banarang Aboriginal CorporationTraffic Controller at Banarang Aboriginal Corporation
Lauren HortinLauren Hortin
Shift Manager at McDonald'sShift Manager at McDonald's
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA