Chantelle Halliday

- Actively engage and network with service providers within the community to support identification of services available to clients. - Undertake assertive outreach to proactively identify clients within the target population, including through direct contact methods and supported contact via intermediaries.

- Liaise with health professionals, aged care workers and disability sector professionals to identify potential clients.

- Improve client understanding of aged care services and how to access them.

- Effectively engage and build rapport with potential clients through a variety of methods.

- Support and encourage people to access My Aged Care.

- Assist clients to complete forms required by service providers or health professionals.

- Support and guide clients through My Aged Care assessment processes.

- Increase rates of access to aged care services.

- Assist clients to access services approved in their My Aged Care plan.

- Support clients to make informed choices about services and providers.

- Provide assistance to clients not approved for My Aged Care in accessing alternative services.

- Provide services to clients in a range of settings, including in client homes, as necessary.

- Assist clients to re-engage where services have lapsed or needs have changed.

- Check-in and follow-up with existing clients to review progress of service access and any changing needs.

- Provide ongoing support to clients throughout the whole of the client journey.

- Ensure that notes and data are recorded for all outreach activities.

- Ensure that notes and data are recorded for all client contacts.

- Ensure client contacts and records are current and maintained in the client management systems.

- Provide all required client information and data for reporting purposes.

- Support other Navigators in their roles, so as to maintain a healthy team life, and quality service.

- Support other staff in the CONNECTcare Unit and across the whole of Summit Health.

- Supporting clients to obtain forms of identification required for
applications.
- Collaborating with medical and allied health professionals to provide evidence based information to the NDIA.
- Assessing clients disability related support needs in collaboration with medical and allied health professionals or education support staff.
- Identifying strengths in individuals and their families.

Participated in multi-disciplinary team meetings to discuss client care plans and strategies for improvement.
- Support Aboriginal & Torres Strait Islander community members and their families to understand the NDIS
- Identify barriers to accessing support through the NDIS and support clients to reduce or remove barriers to alleviate the stress placed on clients or their families
- Support clients to create goals in line with their aspirations or support needs
- Provide advocacy and capacity building to self-advocate
- Communicate effectively and efficiently with service providers to ensure clients are adequately supported
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Facilitated access to further supports through referrals to internal or external services or programs
- Face to face support to clients throughout various steps involved in the application process
- Preparing and documenting NDIS supporting evidence forms, evidence reports and reviewing lengthy reports
- Maintained updated records in the case management system.
- Provided case management support for clients referred through the program.
Provided support and guidance to colleagues to maintain a collaborative work environment.

Support community members to navigate and build knowledge on community, informal, formal and mainstream supports, inclusive of the NDIS;

Assist people to engage in the NDIS pathway, which includes;

- Identifying what supports may be needed by a person or family

- Assist people to engage in the NDIS pathway, which includes;
- Identifying what supports may be needed by a person or family
- Provide referrals
- Support people to access the NDIS
- Support development of self-determined goals and identify opportunities to progress these goals
- Identify opportunities for people to increase community participation and membership
- Provide support to identify and build capacity to enhance natural and community supports
- Identify opportunities for people to enhance their economic participation
- Effectively collaborate with people to develop NDIS plans in accordance with legislative requirements
- Determine and provide justifications for reasonable and necessary supports as per the NDIS Act 2013
- Support people to effectively implement their plans

- Provide ongoing support to participants and people living with
disability
- In the spirit of partnership, engage with NDIA staff to find resolutions, optimise outcomes and participant experience
- Deliver community engagement and capacity building activities to support community access and inclusion, and increase community awareness of the NDIS;
- Participate and engage regularly in workplace training to ensure currency of knowledge, practice and processes.

- Developed partnerships with local organizations to enhance service delivery.

• Developed system of organisation to keep detailed client and case contact and activity records.
• Provide case management and early intervention to Aboriginal & Torres Strait Islander youth between the ages of 12-18 years old at risk of: homelessness, disengagement or attendance issues from education, training, & employment.
• Facilitating developing skills for independent living, self determination and self efficacy.
• Advocated for clients in court settings and to other relevant organisations.
• Providing intensive support to young people in their transition from primary to high school or in their transition between schools.
• Support connection or re-connection to Aboriginal & Torres Strait Islander culture.
• Facilitate reunification of Aboriginal & Torres Strait Islander youth and their family, peers & community.
• Coordinated referrals and program resources clients and their families.
• Advocated for placement of clients into community-based treatment settings.
• Collaborated with team members to identify and accomplish program objectives.
• Produced and updated organizational records and reports.
• Facilitating young people's social connections through social, sporting and cultural events and activities
• Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.

• Assessed client’s psychosocial needs.
• Equipping young people with the skills and knowledge to more effectively manage and resolve family conflict.
• Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilisation.
• Working with young people, their families and their networks to secure stable living arrangements.
• Facilitating young people's participation with events, activities and programs that contribute towards improved self esteem and self worth.
• Facilitating family discussions to support young people’s moves towards independent living.
• The provision of early interventions services to reduce and limit homelessness for young people.
• Exploring and establishing stable and ongoing family supports systems for young people.
• Guided clients in development of skills and strategies for dealing with individual problems.
• Supporting & advocating for clients in appointments relevant to job seeking & health.
• Facilitate development of independent living skills.
• Collaborated with interdisciplinary team of professionals as well as clients and families to determine appropriate treatment options.
• Supporting clients who are culturally diverse or living with a disability.
• Managing challenging behaviours within a positive behavioural support framework.
• Helped clients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
• Counselled clients on an ongoing basis to assist with challenges.
• Arranged for medical, mental health or substance abuse treatment services according to individual needs.
• Advocating for young individuals whilst working towards self-determination.
• Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
• Liaised with family members to discuss progress and develop ongoing plans for meeting client goals.
• Supporting clients with personal care needs.
• Collaborated with counsellors and parents to report on client updates and progress.
• Promoted positive influence for youngsters by demonstrating appropriate behaviour, listening carefully to others and showing respect for people of all ages.
• Transporting clients to and from appointments.
• Provided homework assistance to youth
• Counselled young people and helped to foster improved levels of self-worth and confidence.
• Monitored and cared for youth in carefully controlled environment to promote safety.
• Communicated with heightened children in effort to exact positive impact and influence.
• Engaged with children in various recreational activities.
• Mentored children and offered empowering leadership during activities.

• Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems instead of lashing out.
• Worked with parents and teachers to implement consistent behaviour therapy techniques at home and school.
• Responded to crisis situations when severe mental health and behavioural issues arose.
• Performed counselling interventions to address issues through conflict resolution and situational adjustment to depression, anxiety, and physical or substance abuse.
• Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
• Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
• Transporting clients to and from school/activities/appointments.
• Reviewing staff progress with the Service Coordinator and reporting weekly reports/incident reports.
• Developed open and professional relationships with team members, enabling more effective issue resolution.
• Observation computer log reporting.
• Recording accurate, up to date information for documentation purposes.
• Supporting the Service Coordinator.
• Offered constructive criticism regarding quality service delivery during team meetings.
• Facilitated team meetings.
• Managing extremely challenging behaviours within a positive behavioural support framework.
• Identify risk factors & areas of service improvement.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Liaising with allied health professionals, stakeholders, and families to support client growth.
• Plan and implement strategies to facilitate client needs.
• Highly experienced in supporting survivors of sexual abuse, trauma, neglect & domestic violence.
• Working with children under GOM, SIL, disability & respite care.
• Supporting clients with independent daily living skills (cooking, cleaning, exercising, routine, personal care, out in community).
• Facilitating the development of independent living skills.
• Evaluated employee performance, identified areas of improvement and communicated plans to employees.
• Plan and implement strategies to facilitate client's needs.
• Empowering youth to take control of their lives.
• Plan and implement strategies to facilitate client's needs.
• Delegated daily tasks to team members to optimize group productivity.

• Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
• Surgical nursing
• Scrubbed, counted, and packed surgical instruments and drapes into surgipacks for autoclave sterilization.
• Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
• Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
• Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
• Monitored animals during group play sessions, checking for signs of aggressive or fearful behavior and to prevent biting among dogs.
• Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
• Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.