Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantelle Hayes

Bentleigh East,Melbourne

Summary

Results-driven retail executive with over 20 years of comprehensive experience in retail management, specializing in team development and operational excellence. Proven track record of enhancing brand visibility and driving sales growth across international markets, including Australia, New Zealand, Singapore, Hong Kong, the UK, and Europe. Excels in managing multi-regional teams and executing innovative retail strategies. Seeking a Global Retail General Manager role to leverage extensive skills and expertise in driving business success on a global scale.

Overview

28
28
years of professional experience

Work History

Retail General Manager

Smiggle
01.2014 - Current
  • Lead retail operations across multiple regions, including Europe, Australia, Hong Kong, and Ireland, consistently achieving and exceeding retail performance targets
  • Managed a diverse team of 40 regional managers and visual merchandisers, fostering a culture of collaboration and high performance
  • Developed and executed comprehensive retail strategies focusing on sales growth, superior customer experience, merchandising excellence, and robust team development
  • Ensured budget adherence regarding operational costs, payroll, inventory shrinkage, and travel expenses
  • Spearheaded seasonal conferences to align team objectives and promote brand initiatives across the organization
  • Created regional and visual merchandising tools to optimize store performance effectively

Brand Visual Merchandising Manager

Smiggle
01.2010 - 01.2014
  • Promoted to oversee brand visual merchandising initiatives throughout Australia, New Zealand, and Asia, enhancing in-store presentation and engaging customers effectively
  • Designed and executed fortnightly VM briefs, ensuring consistent delivery and store execution
  • Successfully launched over 50 stores in diverse markets, adapting merchandising concepts to align with local preferences and cultural nuances
  • Recruited and built a high-performing visual merchandising team, reinforcing brand identity and maximizing visual impact

Regional Manager

Smiggle
01.2008 - 01.2010
  • Collaborated with underperforming stores to drive sales through exceptional customer service and operational excellence
  • Co-developed the Smiggle Customer Service Model, which standardized best practices across the organization
  • Influenced local marketing initiatives and sales strategies, resulting in increased market share and overall profitability
  • Provided training and support to store management teams, enhancing operational efficiency and team performance

Store Manager

Smiggle Centre
01.2004 - 01.2008
  • Successfully managed the inaugural Smiggle center, setting sales records and establishing strong brand loyalty
  • Partnered with head office to generate innovative ideas for brand awareness and business growth in a new market
  • Implemented effective visual merchandising and promotional strategies that resulted in increased customer foot traffic and sales
  • Cultivated a customer-centric team culture, achieving high levels of customer satisfaction

Store Manager

McDonald's
01.2000 - 01.2004
  • Advanced from casual employee to Store Manager, effectively balancing work and academic commitments during high school and university
  • Completed all management training programs, leading to enhanced operational performance and service excellence
  • Oversaw daily store operations, ensuring compliance with company policies, quality standards, and customer service excellence
  • Mentored and developed team members, promoting a dynamic and high-energy environment

Casual Crew Member

McDonald's
01.1997 - 01.2000
  • Delivered exceptional customer service in a fast-paced environment, honing communication and teamwork skills
  • Aided in food preparation and order management, maintaining tidiness and organization within the dining area

Education

Year 12 -

McKinnon Secondary College

Nursing - 1 Year

Victoria University

Skills

  • Retail Strategy Development
  • Team Leadership & Management
  • Visual Merchandising Excellence
  • Multi-Regional Operations
  • Sales Growth Optimization
  • Customer Experience Enhancement
  • Cross-Cultural Communication
  • Cost Management & Loss Prevention

Timeline

Retail General Manager

Smiggle
01.2014 - Current

Brand Visual Merchandising Manager

Smiggle
01.2010 - 01.2014

Regional Manager

Smiggle
01.2008 - 01.2010

Store Manager

Smiggle Centre
01.2004 - 01.2008

Store Manager

McDonald's
01.2000 - 01.2004

Casual Crew Member

McDonald's
01.1997 - 01.2000

Year 12 -

McKinnon Secondary College

Nursing - 1 Year

Victoria University
Chantelle Hayes