CHANTELLE HERBERT
Brisbane,QLD
Summary
High-achieving, metrics driven ANZ lead with focus on enterprise acquisition and corporate partnership and retention. Corporate business trained, employed for 15+ years across National News Media, Corporate Real Estate and international property data subscription business. Lead of ANZ Retention Working Group driving delivery of CX, EX and broader business reporting to occur positive net movement. Appointed on executive steerco to report on Profit & Loss, market insights and strategy progress. Highly successful port-folio growth specialist and annual revenues exceeding $5.9m AUD across QLD commercial markets. Collaborative individual with a 'good ear' for market and corporate community opportunities. Exceptional negotiation skills, engaging with both external and internal stakeholders to drive strategic growth and sustainable enterprise agreements.
Overview
17
17
years of professional experience
Work History
Retention Lead
Core Logic ANZ
05.2022 - Current
- Manage Retention strategy for AU and NZ markets across all Core Logic subscription solutions including Construction, Broker and Real Estate industries
- Lead and management of CX operations teams based across ANZ and Malaysia
- Oversight and accountable to Core Logic retention metrics supporting strategic growth
- Interpretation and analysis of retention risk including weekly forecast reporting, highlighting risk conditions and potential impact to business
- Strategy proposal across Executive and Senior Leadership teams, reshaping business retention framework and reporting formulas
- Digital Enablement strategy lead for CX driven workflow and process.
- Collaborated with stakeholders at all levels to drive alignment on Lean initiatives, ensuring buy-in from the entire organization.
- Spearheaded employee engagement initiatives focused on building a Lean culture, driving ownership of continuous improvement efforts throughout the organization.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Business Development Manager
Master Builders Australia
02.2021 - 05.2022
- Grow and maintain members and commercial partners port-folio
- Contract negotiations and renewals
- Building and construction contracts training for industry members
- Advice and advocacy of building governance and commissions (QBCC)
- Presenting at industry networking events to members across building, trades and construction.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Facilitated business by implementing practical networking techniques.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Key Accounts and Portfolio Dev Manager
News Corp Australia
01.2017 - 01.2020
- National Digital Development Manager News Connect - Australia's leading digital news titles and lead generation solution News Xtend
- Key Account Manager Real Estate Queensland
- Senior Account Manager - national media agencies
- Account management of key state and national clients/media agencies with annual revenues exceeding $4.8m AUD
- Successful competitive media solution selling, excellent rapport building and presentation skills, exceptional communication style, driven to exceed client expectations.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Developed detailed plans based on broad guidance and direction.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Key Account and Development Manager
New Corp Australia
01.2007 - 01.2015
- National Digital Development Manager News Connect - Australia's leading digital news titles and lead generation solution News Xtend
- Key Account Manager Real Estate Queensland
- Senior Account Manager - national media agencies
- Account management of key state and national clients/media agencies with annual revenues exceeding $4.8m AUD
- Successful competitive media solution selling, excellent rapport building and presentation skills, exceptional communication style, driven to exceed client expectations.
Education
Master Business -
Queensland University of Technology
Brisbane, QLD05.2018
Skills
First Aid Mental Health certified
- Data Analysis
- Solution Development
- Persuasive Negotiations
- Operational Efficiency
- Customer Relations
- Customer Service and Assistance
- Networking and Partnership Development
- Affirmative Action Guidelines
- Analytical and Critical Thinking
- Retention Program Development
- Equal Employment Opportunity (EEO)
Accomplishments
- National Media I Award nomination - QLD Account Manager of the year 2013
- PANPA Digital Integration nomination - Best Dedicated digital environment for client brand; Warner Village Theme Parks - 2013
- News Corp QLD Annual Awards recognition; achievement of exceeding annual revenue targets 2010, 2012, 2014, 2017.
Skillset
- Strategy planning, implementation and deployment
- Negotiations
- Market insights and trend analysis
- Sales framework optimisation
- Data examination and interpretation
- Enterprise/Franchise and Business Development
- B2B solution sales
- Project Delivery
- Exceptional Presentation Skills
References
- Belinda MacPherson, Executive General Manager, News Corp Australia, Belinda.MacPherson@news.com.au
- Jacquie Lines, Qld State Manager, Master Builders QLD, Jacquie.guy@mbqld.com.au
Languages
Maori
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Retention Lead
Core Logic ANZ
05.2022 - Current
Business Development Manager
Master Builders Australia
02.2021 - 05.2022
Key Accounts and Portfolio Dev Manager
News Corp Australia
01.2017 - 01.2020
Key Account and Development Manager
New Corp Australia
01.2007 - 01.2015
Master Business -
Queensland University of Technology
Similar Profiles
Ritish RampaRitish Rampa
Cloud Engineer at Company: Core LogicCloud Engineer at Company: Core Logic
Lilly Ah FuaLilly Ah Fua
Customer Service Agent at Anz Worldline (ANZ)Customer Service Agent at Anz Worldline (ANZ)
Sara DanaeiSara Danaei
Technical Lead at ANZ Bank (ANZ Plus)Technical Lead at ANZ Bank (ANZ Plus)
Ailysh Lewis-MillarAilysh Lewis-Millar
Support and Advocacy Worker at Micah ProjectsSupport and Advocacy Worker at Micah Projects
Joshua WheatleyJoshua Wheatley
Procedural Services A03 Administration Officer at Surgical Treatment and Rehabilitation Service (STARS) HospitalProcedural Services A03 Administration Officer at Surgical Treatment and Rehabilitation Service (STARS) Hospital