Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Chantelle Ibrahim

Randwick

Summary

Dynamic communications professional with over 5 years of experience leading impactful initiatives across diverse organisational transformations, from restructures and large-scale software implementations. Experienced in managing stakeholder relationships across a range of divisions globally, ensuring alignment and collaboration throughout the change processes. Adept at designing and executing clear, concise, and engaging communication strategies, leveraging a variety of mediums such as written content, video, and visual design to drive employee engagement and ensure successful change adoption. Passionate about delivering creative and audience-focused communications that balance professionalism with an approachable, engaging tone. Skilled in fostering collaboration to deliver change that aligns with organisational goals and employee needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Manager - Experience, Inclusion, Events

Nib
05.2024 - Current
  • Spearheaded the creation and launch of the company’s first Diversity and Inclusion Action Plan (DIAP), setting a clear roadmap for fostering a more inclusive workplace.
  • Partnered with executives, Employee Resource Groups (ERGs), and other stakeholders to embed DEI across all facets of the employee experience.
  • Established metrics to track progress against DEI objectives and regularly reported outcomes to leadership, ensuring accountability and continuous improvement.
  • Developed and executed the Employee Listening Strategy, including the design and deployment of the Employee Experience Survey via Qualtrics. Collaborated with executives to analyze survey insights and implement actionable plans to drive meaningful improvements based on employee feedback.
  • Designed and developed the inaugural company-wide "Summit," focused on fostering connection, collaboration, and innovation among employees. Oversaw all aspects of planning, including coordinating global employee travel, creating engaging content, developing the event run sheet, and ensuring seamless execution (event pending execution).

Senior Manager, Communications, Change, Inclusion

Nib
12.2023 - 05.2024
  • Diversity, Equity, and Inclusion (DEI) added to my remit as a Senior Manager, complementing my expertise in change management and employee engagement.
  • Led the execution of key initiatives outlined in the organization's DEI Action Plan, driving measurable progress toward inclusion and equity goals.
  • Integrated DEI principles into change management strategies to ensure that organizational transformation initiatives reflected and supported inclusivity.
  • Championed initiatives that amplified diverse employee voices, enhanced equity in opportunities, and cultivated a workplace culture of belonging.
  • Successfully managed the expanded DEI portfolio while maintaining excellence in my existing role as Change and Communications Manager, leading organizational change, delivering frontline communications, and managing employee engagement initiatives.

Head of Employee Communications and Experience

Nib
03.2023 - 12.2023
  • Managed the change communications for a major organisational restructure to ensure transparency, alignment, and minimal disruption.
  • Executed the Employee Listening Strategy, including the design and deployment of the Employee Experience Survey via Qualtrics. Collaborated with executives to analyze survey insights and implement actionable plans to drive meaningful improvements based on employee feedback.
  • Directed the planning and execution of a wide range of high-profile employee events across Australia, fostering engagement and alignment with company culture.
  • Led the delivery of frontline communications and change management efforts for the Australian Residents Health Insurance business.
  • Led the delivery of wellbeing initiatives, system updates, and process changes. Provided strategic oversight for broader organizational communications to ensure consistency and clarity.
  • Partnered closely with executives to plan, coordinate, and deliver impactful initiatives that aligned with company goals and priorities.

Employee Communications and Change Manager

NIB Health Funds
12.2019 - 12.2023
  • Develop operational communication and change strategies to drive business results.
  • Evaluated program effectiveness to determine return on investment.
  • Prepared and published internal communication pieces to keep employees informed.
  • Build and maintained relationships with key stakeholders, including at an executive level.
  • Planned and executed internal events to facilitate employee recognition, feedback and interaction between employees and management.
  • Built support for change throughout business unit through direct outreach strategies.
  • Developed solutions to address complex issues and operational gaps.
  • Identified impacted parties, business partners and resources required for planned changes.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Partnered with business teams to understand needs and mitigate potential problems.

Nib Group Employee Communications Business Partner

Nib
01.2019 - 12.2020
  • Collaborated with various business units to create and implement internal communications.
  • Solicited and publicized customer good news stories from employees to build story of company.
  • Executed multi-channel campaigns to publish fresh content on upcoming initiatives.
  • Supported in the development, launch and maintenance of collaboration tool, Workplace, to enable information exchange and drive community culture at nib.
  • Promoted company vision through announcements and communications.
  • Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.

Knowledge Management & Communications Coordinator

Nib
11.2017 - 07.2019
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Transmitted documents, organized revisions and tracked changes.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Managed file archival and information retrievals.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Support in the development and maintenance of knowledge content for the business.
  • Helped edit and review content across internal platforms.
  • Customized communication plans to fit target audience knowledge and level of expertise.
  • Maintained message consistency across channels to fully support short- and long-term communications goals.
  • Generated clear, concise written communications to inform employees of changes.

IAG Network Coordinator

IAG
07.2012 - 07.2017
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Responsible for communicating key changes to IAGs retail network, NRMA
  • Work closely with Group Internal Communication function to ensure communications were aligned.
  • Delivered an IAG internal Knowledge Repository on Sharepoint.

Skills

  • Strategic communication development: Designing and executing impactful communication strategies aligned with organisational goals
  • Crisis communication management: Leading effective responses to high-stakes and sensitive communication challenges
  • Executive communications: Crafting compelling messaging and strategies for senior leadership engagement
  • Executive engagement: Building strong, collaborative relationships with executives to drive alignment
  • People leadership: Inspiring and guiding teams to achieve communication excellence
  • Stakeholder relationship management: Navigating complex global stakeholder environments to foster trust and collaboration
  • Written and verbal communication: Delivering clear, engaging, and impactful messaging across diverse formats

Certification

  • Prosci Change Manager
  • Prosci Train the Trainer
  • Agile Level 1

Timeline

Senior Manager - Experience, Inclusion, Events

Nib
05.2024 - Current

Senior Manager, Communications, Change, Inclusion

Nib
12.2023 - 05.2024

Head of Employee Communications and Experience

Nib
03.2023 - 12.2023

Employee Communications and Change Manager

NIB Health Funds
12.2019 - 12.2023

Nib Group Employee Communications Business Partner

Nib
01.2019 - 12.2020

Knowledge Management & Communications Coordinator

Nib
11.2017 - 07.2019

IAG Network Coordinator

IAG
07.2012 - 07.2017

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Chantelle Ibrahim