Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantelle Ibrahim

Sydney,NSW

Summary

Results-driven change and communications leader with 8 years' experience delivering high-impact programs across enterprise-wide transformations, including M&A, technology rollouts, organisational restructures, and culture change initiatives. Known for designing and executing clear, people-first change strategies and communication plans that build engagement, drive adoption, and support strategic business outcomes. Skilled in Employee Experience (EX), events, and DEI, bringing a holistic approach to change and communications that resonates across diverse audiences. Strong stakeholder engagement skills with a passion for creating workplaces where people feel informed, connected, and valued.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Group Manager – Transformation, Employee Experience, Inclusion, Events

nib health funds
05.2024 - 02.2025
  • Led cross-functional teams to implement business transformation initiatives, fostering cultural alignment, employee engagement, and new ways of working for over 1800 employees globally.
  • Designed and implemented Employee Listening Strategy, managing survey development (Qualtrics), stakeholder engagement, data analysis, and action planning to improve employee sentiment and organisational effectiveness, while negotiating vendor terms and securing cost-effective solutions for delivery.
  • Managed end-to-end delivery of diverse internal and external events including virtual, hybrid, and in-person formats, engaging global audiences and community partners. Owned all facets of planning and execution, from content development and speaker coordination to technical production, logistics, and on-site delivery.
  • Provided oversight and strategic guidance for change management and communication activities outside formal remit, ensuring consistent and effective change adoption across the business.
  • Led enterprise-wide DEI initiatives, including strategy development, executive engagement, training programs, working group facilitation, DEI data collection and analysis, and creation of internal and external DEI communications and artefacts to embed inclusive practices across the organisation.
  • Managed budgets across multiple programs and initiatives, balancing financial discipline with delivery of impactful outcomes.

Senior Group Manager – Change, Communications & Inclusion

nib health funds
12.2023 - 05.2024
  • Directed enterprise-wide change management and communication strategies from planning through execution, leading transformational initiatives including M&A integrations, digital adoption, organisational restructures, and culture change across global operations.
  • Developed and delivered comprehensive change management plans, risk and impact assessments, change readiness activities, communication strategies, stakeholder engagement, training, and adoption initiatives, driving workforce preparedness and smooth transitions.
  • Facilitated smooth transitions during mergers and acquisitions by overseeing seamless integration of systems, processes, and personnel.
  • Enhanced organisational agility by leading cross-functional teams in the execution of change initiatives.
  • Conducted post-change assessments and reviews, analysing effectiveness, identifying improvement opportunities, and providing insights and reporting to executives and senior leaders to inform continuous improvement.
  • Developed and implemented internal communication strategies to enhance employee engagement and organizational culture.
  • Led internal communication initiatives, including crisis communications, operational updates, leadership messaging, and employee engagement campaigns, translating complex technical and strategic changes into clear, audience-focused content.
  • Integrated Diversity, Equity & Inclusion (DEI) principles into change and communications, designing initiatives that strengthened cultural cohesion, employee experience, and inclusive behaviours.
  • Developed and implemented diversity training programs to enhance employee engagement.
  • Analyzed diversity metrics to identify areas for improvement and drive strategic initiatives.
  • Established partnerships with community organizations to attract diverse talent pools and increase representation.
  • Mentored junior team members, fostering professional growth and enhancing overall team performance.

Head of Employee Communications, Change, Experience and Events

nib health funds
03.2023 - 12.2023
  • Provided strategic counsel to senior leaders, translating executive direction into clear, people-centred communications and engagement strategies.
  • Led cross-functional teams to ensure alignment of messaging across all channels and platforms.
  • Managed crisis communication strategies, mitigating potential risks effectively.
  • Managed budgets for multiple projects simultaneously while ensuring cost-effective results delivery.
  • Collaborated with cross-functional teams to align change efforts with strategic business objectives.
  • Identified potential risks in change projects, developing mitigation strategies to minimise impact.
  • Coordinated logistics for diverse events globally, ensuring seamless execution and high attendee satisfaction.
  • Implemented feedback mechanisms post-events to gather insights for continuous improvement initiatives.
  • Led change and communications for major organisational restructures, managing consultation planning, messaging, and executive alignment to ensure clarity, consistency, and minimal disruption for impacted employees.
  • Owned and delivered the Employee Listening Strategy, including the design and deployment of the enterprise-wide Experience Survey via Qualtrics, and partnered with executives to drive Group and divisional action plans.

Group Manager - Employee Communications & Change Management

nib health funds
01.2019 - 03.2023
  • Established and scaled change management capability across the global organisation, embedding structured frameworks into business practices and influencing long-term cultural and behavioural adoption.
  • Delivered change and communications for high-impact transformation initiatives, including technology implementation, process redesign, and cultural alignment programs.
  • Owned end-to-end frontline communications across a multi-brand portfolio, ensuring operational clarity and message alignment across customer-facing teams
  • Analyzed employee feedback and communication metrics to identify areas for improvement in messaging effectiveness.
  • Created engaging multimedia content, such as videos and infographics, alongside written content to support key messages and increase employee understanding.
  • Established best practices for crisis communications, ensuring clear and timely updates during organisational changes.
  • Streamlined information flow by managing a centralized internal communications platform for employees.
  • Implemented an employee recognition program that celebrated success stories across the organization.
  • Evaluated the impact and effectiveness of internal communications and change management efforts by tracking metrics, analyzing results, and making data-driven recommendations for improvements.

Knowledge Management Content Coordinator

nib health funds
01.2017 - 12.2019
  • Led development and implementation of knowledge management strategies to enhance organisational efficiency.
  • Owned and managed the internal knowledge management platform, including content strategy, taxonomy design, and continuous improvements for ease of access and user experience.
  • Partnered closely with legal, compliance, and operations teams to maintain accuracy, quality control and alignment with regulatory and practice requirements.
  • Collaborated with subject matter experts and team leaders to create and curate content for frontline staff, ensuring knowledge assets were accessible at the point of need.
  • Established scalable frameworks and editorial processes to support business-wide consistency, version control, and compliance.
  • Drove community engagement across internal forums to foster cross-functional knowledge sharing and a culture of continuous learning.
  • Played a pivotal role in change initiatives impacting process and policy, translating complex operational updates into accessible comms and knowledge base content.
  • Consulted across departments to embed knowledge content in onboarding, learning programs and operational workflows.
  • Delivered reporting and analytics on knowledge base usage to inform content optimisation and knowledge lifecycle planning.

Retail Network Coordinator

IAG
06.2011 - 04.2017
  • Managed internal communications and events for the NRMA retail branch network, ensuring company-wide messaging was effectively tailored and delivered to frontline teams.
  • Collaborated closely with Group Communications to support on-the-ground initiatives and maintain alignment between corporate strategy and branch-level operations.
  • Planned and coordinated all aspects of regional and local team meetings, including creating leader packs to support weekly one-hour sessions and facilitating consistent communication across the network.
  • Acted as a key liaison between Group Communications and retail branches, translating complex organisational messages into clear, actionable content for diverse frontline audiences.
  • Supported employee engagement initiatives and branch-level recognition programs, strengthening connection to organisational culture and strategic priorities.

Education

Bachelor of Business - Commerce

University of Newcastle
Newcastle, NSW
11-2011

Skills

  • Change Management (Prosci® Certified)
  • Internal communication strategies
  • Crisis communication
  • Content development
  • Diversity, Equity & Inclusion (DEI) Strategy
  • Employee Experience (EX) & Culture Transformation
  • Event Design & End-to-End Delivery
  • People Leadership

Certification

  • Prosci Certified Change Practitioner
  • Prosci Train-the-Trainer Level
  • ICAgile Certified Professional - Project Management Level 1

Timeline

Senior Group Manager – Transformation, Employee Experience, Inclusion, Events

nib health funds
05.2024 - 02.2025

Senior Group Manager – Change, Communications & Inclusion

nib health funds
12.2023 - 05.2024

Head of Employee Communications, Change, Experience and Events

nib health funds
03.2023 - 12.2023

Group Manager - Employee Communications & Change Management

nib health funds
01.2019 - 03.2023

Knowledge Management Content Coordinator

nib health funds
01.2017 - 12.2019

Retail Network Coordinator

IAG
06.2011 - 04.2017

Bachelor of Business - Commerce

University of Newcastle

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Chantelle Ibrahim