CHANTELLE KAPOFU
Summary
Results-driven Business & Systems Analyst with a proven track record of optimizing operational systems, enhancing business processes, and implementing user-focused system improvements in government and private sector settings. Skilled in stakeholder engagement, system configuration, UAT coordination, and report development. Recognized for translating complex requirements into sustainable solutions that increase productivity and generate tangible benefits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business & Systems Analyst (Configuration)
Clarence City Council
01.2025 - Current
- Collaborated with internal stakeholders to analyse and document business requirements supporting system design and optimisation.
- Mapped current and future-state processes using Visio and standard business analysis methodologies.
- Configured council systems to streamline end-to-end workflows and improve customer service efficiency.
- Led stakeholder testing activities, developed test cases, and ensured successful user adoption of system enhancements.
- Advised business units and partnered with external vendors to implement technical changes aligned with organisational goals.
- Monitored system performance metrics, identifying areas for improvement and optimization strategies.
- Created detailed documentation for system processes, ensuring clarity for end-users and team members.
- Trained staff on new systems and technologies, promoting effective usage and adoption across departments.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Gathered requirements and performed gap analysis through design workshops with users.
Business and Applications Analyst
Huon Aquaculture
01.2022 - 01.2025
- Developed Power BI and SAP reports for operational and executive decision-making.
- Mapped data and system interfaces between legacy systems and modern platforms to improve data integrity.
- Coordinated UAT cycles, supported system implementations, and translated business needs into technical requirements.
- Streamlined reporting processes across departments through automation and standardisation.
- Liaised with operations, finance, and customer service teams to prioritise reporting needs and refine dashboard outputs.
- Developed comprehensive business requirements documents to support project initiatives and align stakeholder expectations.
- Analyzed operational data to identify trends and recommend process improvements.
- Facilitated workshops to gather user requirements, ensuring alignment with business goals and objectives.
- Monitored key performance indicators, generating insights that informed executive-level strategy discussions and decisions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Collaborated with stakeholders to identify business needs and data sources.
ICT Tutor
Durban University of Technology
01.2020 - 12.2020
- Delivered tutorials and 1:1 support across topics including programming, networking, and database fundamentals.
- Adapted teaching approaches to support diverse learning needs and improve student comprehension.
- Assessed student progress through regular evaluations, providing constructive feedback for continuous improvement.
- Implemented innovative teaching strategies to accommodate diverse learning styles and needs of students.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Science - Information Technology – Data Science
University of Tasmania
12.2026
Diploma - Computer Applications Development – ICT
Durban University of Technology
05.2021
Skills
- Process optimization
- System configuration
- Agile methodology implementation
- Gathering and documenting requirements
- Experience in conducting user acceptance testing
- Effective stakeholder interaction
- Skilled in data visualization and reporting tools
- Technical support and problem resolution
- Cross-functional systems coordination
- Workflow optimization and change implementation
- Software development life cycle
- Business process analysis
Tools &Platforms
Tools and Platforms
- SAP
- Power BI
- PowerApps
- Dynamics 365
- MEX
- SharePoint
- Excel
- JIRA
- Confluence
- Microsoft Visio
- SDLC
- Business Process Mapping
- Microsoft Office Suite
- Technology One
Certification
- - Introduction to Cybersecurity – Cisco Networking Academy
- - Internet of Things – Cisco Networking Academy
- - Networking Essentials – Cisco Networking Academy
- - NDG Linux Unhatched – Cisco Networking Academy
Accomplishments
- - Nominee, Tasmanian ICT Student of the Year (2024)
- - UTAS International Scholarship Recipient
Timeline
Business & Systems Analyst (Configuration)
Clarence City Council
01.2025 - Current
Business and Applications Analyst
Huon Aquaculture
01.2022 - 01.2025
ICT Tutor
Durban University of Technology
01.2020 - 12.2020
Diploma - Computer Applications Development – ICT
Durban University of Technology
Bachelor of Science - Information Technology – Data Science
University of Tasmania
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