Chantelle Lackey
Shailer Park,QLD
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality bond cleans. Highly organized and team-driven with strong customer satisfaction focus.
Overview
13
13
years of professional experience
Work History
Commercial / Domestic Cleaner
Self Employed
03.2019 - 11.2022
- Improved client satisfaction by providing thorough and detail-oriented cleaning services.
- Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
- Streamlined cleaning processes with efficient use of supplies and equipment, reducing overall costs.
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Increased referrals through exceptional customer service and consistent communication with clients.
- Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Continuously researched and implemented new techniques, tools, and products in the cleaning industry to stay up-to-date with best practices for optimal client satisfaction.
- executed large bond cleans autonomously and apart of a team and have never has a call back to fix any untidy areas.
Client Liaison Officer
Australian General Practice Accreditation Limited
05.2012 - 04.2015
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Ensuring data integrity of our CRM database.
- Keeping up to date with the National Standards to ensure all client needs were met via telephone assistance.
- Ensuring all required documentation is received, reviewed, edited, packaged and resent back to the client in a timely manner.
- Organisation of external surveyor visits, attending workshops and face to face meet and greets with clients.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Increased client retention rates by maintaining a proactive approach to problem-solving and conflict resolution.
- Trained new hires on company policies, procedures, and best practices for optimal performance in their roles as Client Liaison Officers.
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Actively participated in team meetings and training sessions, sharing knowledge gained from work experiences and staying current with developments in the field.
Junior Receptionist to Dealers Assistant
Superior Investments
04.2010 - 01.2012
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate personnel.
- Increased office organization by maintaining a clean, welcoming reception area for visitors and clients.
- Streamlined appointment scheduling through careful coordination of calendars for multiple staff members.
- Facilitated timely communication with colleagues by distributing mail and messages promptly upon receipt.
- Open new accounts for clients and explaining fee structures, Buy/Sell procedures.
- writing and updating operational procedures.
- Stock Broking research.
- Supported administrative tasks such as data entry, copying, and faxing, increasing overall office productivity.
- Offered appointment information updates and rescheduling to guests.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Springwood State High School
Springwood, QLD11.2007
Skills
- Professional appearance and customer service
- Deep bathroom/ kitchen cleaning mastery
- Reliability and punctuality
- Infection Control
- Organization and decluttering
- Self-Motivation and Initiative
- Health and safety compliance
- Customer service-focused
- Chemical Handling
Additional Information
Referee's:
Kimberly Ashgrove - Manager - AGPAL - 1300 362 111
Rachel Porter - Manager - Superior Investments - 0407 615 265
Timeline
Commercial / Domestic Cleaner
Self Employed
03.2019 - 11.2022
Client Liaison Officer
Australian General Practice Accreditation Limited
05.2012 - 04.2015
Junior Receptionist to Dealers Assistant
Superior Investments
04.2010 - 01.2012
High School Diploma -
Springwood State High School
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