Chantelle Lanham
Tugun,Australia
Summary
Over 5 years’ experience in customer service, retail and hospitality. Driven to provide excellence and positive customer outcomes and operational improvements in a range of industries. A good communicator who enjoys interacting with people and has a very approachable and warm nature. Always smiling with a positive personality, I look forward to the opportunity to contribute my previous hospitality experience and friendly manner to the team. Lives locally and has access to reliable transport.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista, Front of House
House of Hubert
11.2024 - Current
- Prepared high-quality espresso beverages and specialty drinks in a fast-paced environment
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Monitored inventory levels, restocked supplies, and minimized waste during shifts.
Barista, Bartender, Wait Staff
GEORGE’S PARAGON CAFÉ & BAR, COOLANGATTA
07.2024 - 11.2024
- Preparation of barista coffee and meals, service of alcoholic beverages, general wait staff, opening and closing of the café
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Customer Service Attendant
COOLY LIQUOR, COOLANGATTA HOTEL
03.2024 - 09.2024
- Responsible Service of Alcohol (RSA), open and closing of business, cashier, stock reticulation, general cleaning of premises
- Maintained accurate inventory records, assisting in stock management and order fulfillment.
- Assisted in promotional events, engaging customers to boost sales and increase brand awareness.
- Developed seasonal floor plans that maximized retail space utilization while maintaining an inviting atmosphere for customers.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
Barista, Bartender, Wait Staff
VIRGIN AIRLINES LOUNGE, GC AIRPORT
01.2022 - 12.2023
- Executive lounge clientele, service of alcoholic beverages, barista coffee, food preparation and service, general wait staff, back of house duties, general cleaning of premises
- Assisted in training new baristas on beverage preparation techniques and customer service practices.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
ZARRAFFAS COFFEE, TUGUN
05.2019 - 01.2022
- Preparation of barista coffee and meals, counter and drive-through customer service, stock reticulation and general cleaning duties
Education
Higher School Certificate -
Palm Beach Currumbin State High School
01.2021
Skills
- Hardworking
- Eager to learn
- Reliable
- Shows initiative
- Friendly and outgoing
- Attention to detail
Certification
- Higher School Certificate (2021)
- Diploma of Business (2021)
- Certificate 3 in Business & Hospitality (2020)
- Certificate 2 in Public Safety (Aquatic Rescue) (2021)
- RSA Certificate (Responsible Service of Alcohol, QLD (2021)
- First Aid and CPR Certificate (2020)
- STCW10 (Maritime Certificate of Safety Training) (2024)
Timeline
Barista, Front of House
House of Hubert
11.2024 - Current
Barista, Bartender, Wait Staff
GEORGE’S PARAGON CAFÉ & BAR, COOLANGATTA
07.2024 - 11.2024
Customer Service Attendant
COOLY LIQUOR, COOLANGATTA HOTEL
03.2024 - 09.2024
Barista, Bartender, Wait Staff
VIRGIN AIRLINES LOUNGE, GC AIRPORT
01.2022 - 12.2023
ZARRAFFAS COFFEE, TUGUN
05.2019 - 01.2022
Higher School Certificate -
Palm Beach Currumbin State High School