Chantelle Lockett
Austins Ferry,TAS
Overview
29
29
years of professional experience
Work History
Baker Apprentice
woolworths
Hobart, Tas
10.1996 - Current
- Prepared doughs and batters following standard recipes and procedures.
- Operated ovens and mixers to produce various baked goods efficiently.
- Maintained cleanliness of workstations and ensured proper food safety practices.
- Assisted in inventory management by tracking ingredient supplies and freshness.
- Collaborated with team members to meet daily production goals effectively.
- Decorated cakes and pastries according to customer specifications and trends.
- Monitored baking times to ensure quality control of finished products.
- Operated all bakery equipment following safety guidelines.
- Communicated effectively with team members regarding upcoming orders or changes in production schedule.
- Measured ingredients accurately to ensure consistent product quality.
- Monitored production times closely to ensure that baked goods were removed from ovens at optimal times.
- Maintained cleanliness and sanitation standards in the baking area.
- Stocked shelves with freshly baked products throughout the day.
- Monitored oven temperatures and adjusted as necessary to avoid over-baking or under-baking items.
- Weighed out portions of dough before forming into desired shapes for baking.
- Troubleshot any issues that arose during baking process such as uneven cooking times.
- Followed recipes precisely to produce high quality products consistently.
- Frosted cakes with buttercream or fondant frosting according to design requests.
- Assisted in the preparation of doughs, batters and icings for cakes, cupcakes, pies and other baked goods.
- Performed daily maintenance tasks such as cleaning work surfaces, utensils and equipment used in the bakery operation.
- Maintained accurate records of daily production including number of batches made and amount produced.
- Sliced and packaged breads, pastries, cookies and other finished products for sale.
- Placed prepared dough into pans or onto trays prior to baking.
- Observed proper food handling procedures when preparing food items in accordance with health regulations.
- Rolled out dough by hand or with a rolling pin to create pie crusts or other pastry shells.
- Packaged finished products carefully so they arrived safely at their destination.
- Decorated cakes according to customer specifications using various icing techniques.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Finished baked goods with glazes, icings and other toppings.
- Blended ingredients and mixed dough, following recipes.
- Set ovens to appropriate temperatures to pre-heat.
- Cut and shaped dough for rolls, bread and various pastries.
- Inspected all bakery products and removed any found to possess defects.
- Measured and weighed ingredients to prepare dough for recipes.
- Rolled and kneaded dough in preparation for cutting and shaping.
Online Personal Shopper
woolworths
Hobart, Tas
10.1996 - Current
- Curated personalized shopping experiences based on customer preferences and needs.
- Managed online orders using Woolworths' digital platform and inventory system.
- Communicated with customers to clarify product selections and delivery details.
- Assisted customers in navigating the online shopping platform for ease of use.
- Processed returns and exchanges, ensuring customer satisfaction with resolutions.
- Collaborated with team members to streamline order fulfillment processes.
- Updated product listings and promotions to enhance online visibility for customers.
- Provided feedback on customer trends to improve service offerings and product selection.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Greeted customers and provided excellent customer service.
- Processed refunds, returns and exchanges efficiently.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Assisted in selecting items according to customer preferences.
- Provided detailed product information to customers.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Tracked inventory levels and replenished stock when necessary.
- Created personalized shopping experiences for each customer.
- Analyzed consumer feedback data to understand customer needs better.
- Determined the best delivery methods based on order size and destination.
- Maintained accurate records of orders, returns, exchanges and payments.
- Reconciled discrepancies between inventory levels and purchase orders.
- Developed strategies to increase sales and improve customer experience.
- Identified opportunities for process improvement within the organization.
- Secured and stored items until customer pickup.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Provided assistance communicating, typing correspondence or obtaining information.
Education
High School Diploma -
Ogilvie High School
Hobart, TAS12-1994
Skills
- Dough preparation
- Oven operation
- Inventory management
- Quality control
- Food safety practices
- Customer relationship management
- Product selection
- Order fulfillment
- Process improvement
- Time management
- Recipe execution
- Glazing techniques
- Knife skills
- Sanitation compliance
- Attention to detail
- Problem solving
- Baking techniques
- Pastry preparation
- Sanitation practices
- Yeast handling
- Consistency
- Bread making
- Food safety and sanitation
- Stock rotation
- Mixing methods
- Decorating skills
- Customer communication
- Online order processing
- Product curation
- Team collaboration
- Customer service expertise
- Product picking
- Delivery management
- Creative thinking
- Store relations
Timeline
Baker Apprentice
woolworths
10.1996 - Current
Online Personal Shopper
woolworths
10.1996 - Current
High School Diploma -
Ogilvie High School