Overview
Work History
Education
Skills
Timeline
Generic

Chantelle Lockett

Austins Ferry,TAS

Overview

29
29
years of professional experience

Work History

Baker Apprentice

woolworths
Hobart, Tas
10.1996 - Current
  • Prepared doughs and batters following standard recipes and procedures.
  • Operated ovens and mixers to produce various baked goods efficiently.
  • Maintained cleanliness of workstations and ensured proper food safety practices.
  • Assisted in inventory management by tracking ingredient supplies and freshness.
  • Collaborated with team members to meet daily production goals effectively.
  • Decorated cakes and pastries according to customer specifications and trends.
  • Monitored baking times to ensure quality control of finished products.
  • Operated all bakery equipment following safety guidelines.
  • Communicated effectively with team members regarding upcoming orders or changes in production schedule.
  • Measured ingredients accurately to ensure consistent product quality.
  • Monitored production times closely to ensure that baked goods were removed from ovens at optimal times.
  • Maintained cleanliness and sanitation standards in the baking area.
  • Stocked shelves with freshly baked products throughout the day.
  • Monitored oven temperatures and adjusted as necessary to avoid over-baking or under-baking items.
  • Weighed out portions of dough before forming into desired shapes for baking.
  • Troubleshot any issues that arose during baking process such as uneven cooking times.
  • Followed recipes precisely to produce high quality products consistently.
  • Frosted cakes with buttercream or fondant frosting according to design requests.
  • Assisted in the preparation of doughs, batters and icings for cakes, cupcakes, pies and other baked goods.
  • Performed daily maintenance tasks such as cleaning work surfaces, utensils and equipment used in the bakery operation.
  • Maintained accurate records of daily production including number of batches made and amount produced.
  • Sliced and packaged breads, pastries, cookies and other finished products for sale.
  • Placed prepared dough into pans or onto trays prior to baking.
  • Observed proper food handling procedures when preparing food items in accordance with health regulations.
  • Rolled out dough by hand or with a rolling pin to create pie crusts or other pastry shells.
  • Packaged finished products carefully so they arrived safely at their destination.
  • Decorated cakes according to customer specifications using various icing techniques.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Finished baked goods with glazes, icings and other toppings.
  • Blended ingredients and mixed dough, following recipes.
  • Set ovens to appropriate temperatures to pre-heat.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Inspected all bakery products and removed any found to possess defects.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Rolled and kneaded dough in preparation for cutting and shaping.

Online Personal Shopper

woolworths
Hobart, Tas
10.1996 - Current
  • Curated personalized shopping experiences based on customer preferences and needs.
  • Managed online orders using Woolworths' digital platform and inventory system.
  • Communicated with customers to clarify product selections and delivery details.
  • Assisted customers in navigating the online shopping platform for ease of use.
  • Processed returns and exchanges, ensuring customer satisfaction with resolutions.
  • Collaborated with team members to streamline order fulfillment processes.
  • Updated product listings and promotions to enhance online visibility for customers.
  • Provided feedback on customer trends to improve service offerings and product selection.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Greeted customers and provided excellent customer service.
  • Processed refunds, returns and exchanges efficiently.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Assisted in selecting items according to customer preferences.
  • Provided detailed product information to customers.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Tracked inventory levels and replenished stock when necessary.
  • Created personalized shopping experiences for each customer.
  • Analyzed consumer feedback data to understand customer needs better.
  • Determined the best delivery methods based on order size and destination.
  • Maintained accurate records of orders, returns, exchanges and payments.
  • Reconciled discrepancies between inventory levels and purchase orders.
  • Developed strategies to increase sales and improve customer experience.
  • Identified opportunities for process improvement within the organization.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods.
  • Completed pickup and shopping orders for customers within local area.
  • Suggested comparable products to replace out-of-stock items.
  • Asked store associates for help locating missing products.
  • Managed client communications through email, phone, and messaging apps, ensuring timely responses.
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
  • Provided assistance communicating, typing correspondence or obtaining information.

Education

High School Diploma -

Ogilvie High School
Hobart, TAS
12-1994

Skills

  • Dough preparation
  • Oven operation
  • Inventory management
  • Quality control
  • Food safety practices
  • Customer relationship management
  • Product selection
  • Order fulfillment
  • Process improvement
  • Time management
  • Recipe execution
  • Glazing techniques
  • Knife skills
  • Sanitation compliance
  • Attention to detail
  • Problem solving
  • Baking techniques
  • Pastry preparation
  • Sanitation practices
  • Yeast handling
  • Consistency
  • Bread making
  • Food safety and sanitation
  • Stock rotation
  • Mixing methods
  • Decorating skills
  • Customer communication
  • Online order processing
  • Product curation
  • Team collaboration
  • Customer service expertise
  • Product picking
  • Delivery management
  • Creative thinking
  • Store relations

Timeline

Baker Apprentice

woolworths
10.1996 - Current

Online Personal Shopper

woolworths
10.1996 - Current

High School Diploma -

Ogilvie High School

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Chantelle Lockett