Chantelle Makate
Mango Hill,QLD
Summary
Energetic Housekeeping Room Attendant with 2 years of hands-on experience cleaning and maintaining guest rooms. A detail-oriented individual possessing a strong work ethic and excellent organizational skills. Proficient in Organization, Teamwork and cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Corporate
Suncorp Stadium
2021.02 - Current
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations.
- Developed or executed strategies to address issues such as energy use, resource conservation, and building design
- Looked after 15 customers per day shift in corporate box.
Housekeeper/Housekeeping Room Attendant
Four Points Hotel
2022.01 - 2023.09
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies, and requested guest supplies.
Housekeeping Room Attendant
Stamford Plaza Brisbane
2022.10 - 2022.12
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Kitchen Utility Worker
ESS Support Services Worldwide
2022.09 - 2022.10
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Transported food items from storage areas to kitchen for prepping.
Housekeeper/Housekeeping Room Attendant
Holiday Inn Express Hotel,
2022.04 - 2022.09
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
St Benedict's College Mango Hill
Brisbane, QLD11.2021
Skills
- Sanitation Practices Chemical Handling Stock management
- Crew Management
- Analytical thinking
- Organization Skills
- Creativity
- Teamwork
- Food Portioning and Packaging
- Service Quality
- Guest Service and Support
- Customer Expectations Management
Certification
RSA certificate
NDIS certificate
Certificate II in Hospitality
Certificate II in Health Support
Certificate II in Community Services
Certificate III in Health Services Assistance
Certificate III in Active Volunteering
Timeline
Housekeeping Room Attendant
Stamford Plaza Brisbane
2022.10 - 2022.12
Kitchen Utility Worker
ESS Support Services Worldwide
2022.09 - 2022.10
Housekeeper/Housekeeping Room Attendant
Holiday Inn Express Hotel,
2022.04 - 2022.09
Housekeeper/Housekeeping Room Attendant
Four Points Hotel
2022.01 - 2023.09
Corporate
Suncorp Stadium
2021.02 - Current
High School Diploma -
St Benedict's College Mango Hill
RSA certificate
NDIS certificate
Certificate II in Hospitality
Certificate II in Health Support
Certificate II in Community Services
Certificate III in Health Services Assistance
Certificate III in Active Volunteering
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