Chantelle Mullins
Gidgegannup,WA
Summary
I am a highly motivated small business owner and office manager.
Committed to tackle any task and learn new skills.
Commended by former managers for integrity, work ethic and ability to perform under pressure.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator
Hill's Angels Cleaning Services
12.2021 - Current
- Liaised with customers to gauge their requirements for cleaning their properties.
- Maintain and clean 10 private properties to a high standard.
Education Assistant
Sacred Heart Primary School
07.2023 - 07.2023
- Assisted Pre Primary teacher with classroom management.
Small Business Owner
Go Vita Kalgoorlie
07.2013 - 07.2019
- Staff management/mentoring.
- Stock control
- Customer service
- Financial control
- Merchandising
- Promoted business via social media to generate leads and maximize brand identity.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Customer Service Representative
Westfield Limited
06.2010 - 10.2011
- Provide concierge services to centre customers
- Clear directions to centre retailers
- Sell and promote gift cards
- Hire out mobility equipment
- Document customer complaints
- Cash handling and reconciliation
Office Manager
Westfield Limited
10.2008 - 09.2009
- Maintain the administrative functions of the centre
- Develop the administration budget and work with all managers establishing annual budgets
- Monthly analysis and report centre profit and loss
- Manage payroll and staff leave documentation
- Review and approve timesheets and weekly payroll
- Review and approve accounts payable invoice batches
- Supervision and recruitment of administration staff
Administration Manager
Border Express
02.2008 - 10.2008
- Managed all administrative aspects of Perth branch of national transport company
- Checking and authorising payments to creditors
- Maintaining staff records and preparing weekly payroll for 30 staff
- Organising labour hire and processing labour hire hours
- Supervision of 7 administration staff
- Customer service and telephone sales
Office Administrator
Cockburn Transport
10.2007 - 02.2008
- Manage all aspects of office administration
- Debtor invoicing
- Accounts receivable/payable
- Bank reconciliation
- Payroll for 20 employees
- Telephone sales
- Customer service
Administration Manager
McArthur Express
09.2004 - 09.2007
- Oversaw all administrative aspects of Perth branch of national transport company
- Prepared daily financial reports for Managing Director
- Worked collaboratively with National Administration Manager, Depot Manager and State Manager to achieve administrative compliance and achieve sales targets
- Supervised, trained and motivated four administration staff to ensure timely and accurate reporting
Customer Service/Administration Officer
Kleenheat Gas
11.2000 - 08.2004
- Handled incoming calls to the customer service centre and recorded phone bookings
- Provided administrative support to Customer Service Team
- Assisted with account enquiries
- Maintained customer records
- Provided support to branches
- Assisted with banking and general office administration
- Provided a high standard of customer service and client liaison
Customer Service Representative
Kleenheat Gas
05.1999 - 11.1999
- Handled incoming calls to the Customer Service Centre and recorded phone bookings
- Assisted with account enquiries
- Provided a high standard of customer service and client liaison
- Efficient and precise data entry
Customer Service Supervisor
Kwik And Swift Enterprises
01.1995 - 01.1999
- Consistently promoted to higher duties from; Telephonist to Customer Service Clerk to Customer Service Supervisor
- Supervised two customer service staff
- Assisted Operations Manager and reported directly to General Manager
- Competently handled all aspects of busy freight handling business including customer enquiries, deliveries and collections, freight transit information, all documentation and liaison with sub-contract drivers
Education
Certificate III And IV - Teacher Assistant
Institute of Teacher Aide Courses
01.2024
Skills
- Office Administration
- Purchasing/Procurement
- Staff supervision and training
- Financial reporting
- Customer service
- Accounts receivable/payable
- Telephone sales
Certification
MYOB - 2008
Bookkeeping Basics
SENIOR FIRST AID - 2008
St John Ambulance
MICROSOFT WORD - 1996
TAFE
Additional Information
Between July 2019 and December 2021 I thoroughly enjoyed travelling with my family around Australia, in our caravan, whilst taking a break from the workforce.
Also, between November 1999 and November 2000 I experienced an extended backpacking tour of Europe and America.
Timeline
Education Assistant
Sacred Heart Primary School
07.2023 - 07.2023
Owner/Operator
Hill's Angels Cleaning Services
12.2021 - Current
Small Business Owner
Go Vita Kalgoorlie
07.2013 - 07.2019
Customer Service Representative
Westfield Limited
06.2010 - 10.2011
Office Manager
Westfield Limited
10.2008 - 09.2009
Administration Manager
Border Express
02.2008 - 10.2008
Office Administrator
Cockburn Transport
10.2007 - 02.2008
Administration Manager
McArthur Express
09.2004 - 09.2007
Customer Service/Administration Officer
Kleenheat Gas
11.2000 - 08.2004
Customer Service Representative
Kleenheat Gas
05.1999 - 11.1999
Customer Service Supervisor
Kwik And Swift Enterprises
01.1995 - 01.1999
Certificate III And IV - Teacher Assistant
Institute of Teacher Aide Courses
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