CHANTELLE NAIDU
Officer,VIC
Summary
Results-driven Dispatch & Logistics professional with a strong track record in managing real-time, time-critical tasks. Committed to achieving business KPIs while meeting client expectations through effective teamwork and leadership. Proven ability to guide teams towards exceptional performance and success.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
ALLOCATOR
Linfox
Dandenong South, VIC
01.2025 - Current
- Scheduled and tracked shipments using advanced logistics software systems.
- Optimized routes for drivers to improve fuel efficiency and reduce delays.
- Coordinated communication between drivers and clients, enhancing pickup efficiency.
- Assigned drivers to specific routes based on delivery schedules. to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Monitored vehicles using GPS technology, delivering real-time status updates.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Maintained accurate records of product deliveries, returns, and transfers between stores.
- Monitored vehicle status and maintenance needs for operational readiness.
- Trained new dispatchers on procedures, software, and best practices for efficiency.
- Resolved customer inquiries and issues promptly to maintain satisfaction.
- Resolved customer complaints related to service issues or delays.
- Partnered with team members to improve dispatch processes and workflows.
- Ensured compliance with safety regulations and company policies.
DISPATCH & LOGISITICS COORDINATOR
Nationwide Towing & Transport
Wangara, Australia
07.2022 - 12.2024
- Liaising with external stakeholders and clientele.
- Coordinated and maintained bookings for fleet dispatch, ensuring timely delivery.
- Allocated jobs to drivers using Tow Manager dispatching program. on behalf of RAC and other clientele using Tow Manager dispatching program.
- Liaised with drivers via Tow Manager dispatching program and phone to facilitate efficient operations.
- Multitasking various dispatched jobs whilst maintaining customer service levels and meeting KPI's.
- Creating and applying for pilots & permits for oversize or heavy fleet.
- Multitasking various dispatched jobs whilst maintaining customer service levels and meeting KPIs.
- Implemented process improvements to enhance operational workflows and efficiency.
- Managed communication between clients and drivers to ensure smooth and timely operations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
CALL CENTRE CONSULTANT
AMS (Australian Motoring Services)
Noble Park, Australia
01.2021 - 01.2022
- Handled customer inquiries through incoming and outgoing calls.
- Liaising on behalf of customers with external manufacturers and local clubs to provide efficient support and assistance.
- Managed multiple call pipelines, enhancing customer satisfaction through timely responses.
- Weekly & monthly improvements on call quality, ACW (After Call Work) and AHT (Average Handling Time).
- Executed weekly and monthly reviews on call quality, ACW, and AHT to improve overall service standards.
BUSINESS OWNER / MANAGER
Plaza Lotteries (Lotterywest)
Albany, Australia
01.2018 - 01.2020
- Developed business strategy focused on local customer acquisition and engagement.
- Adhered to licensing agreements for branding and product placement.
- Oversaw staff management during transitions in ownership and management structure.
- Led staff transition during management and ownership change, ensuring continuity in operations.
- Handled customer relation regarding jackpot winner collections and customer complaints.
- Managed customer relations for jackpot winner collections and resolved customer complaints effectively.
- Provided stock and product control regarding lottery tickets and scratch and win products.
- Completing start-up and end of day processes including till reconciliation and reporting requirements as per the licensing agreement.
SALES CONSULTANT
Telstra
Albany, Australia
01.2016 - 01.2017
- Consulted on new and existing phone systems for personal use, enhancing customer understanding of landline and mobile solutions.
- Provide exceptional customer service and adhered to back of house processes including CRM programs, merchandising displays, customer confidentiality and payment processing.
- Created best practice solutions and strategies for maximizing NBN technologies, improving customer experience.
- Provided exceptional customer service and adhered to back of house processes including CRM programs, merchandising displays, customer confidentiality and payment processing.
- Achieved KPI targets while advising on business planning, policies, and procedures to support operational goals.
PHONE SALES CONSULTANT
Apple Marketing Group
Melbourne, Australia
01.2015 - 01.2016
- Telemarketing for charity fundraising campaigns.
- Monitored daily performance metrics to ensure targets were met.
- Conducted acquisition and renewal calls to secure donor commitments and facilitate product placement.
- Resolved customer complaints while ensuring compliance with privacy laws.
- Charities included: Heart Foundation, Seeing Eye Dogs (QLD), SCOPE (VIC), Mission Australia, Epilepsy Foundation, Baker IDI, Arthritis Victoria, and The Sheppard Centre.
- Personally raised over $62,900 for charities within my first year at the company.
Education
HIGH SCHOOL EDUCATION - Completed Year 10
Gleneagles Secondary Acollege
Endeavour Hills, VIC 02.2008 - 12.2011
Skills
- Logistics Coordination
- Dispatch & Logistics
- Logistics Analysis
- Operational Efficiency
- KPI Performance
- Problem Solving
- Leadership
- Stakeholder Communication
- Customer Service
Timeline
ALLOCATOR
Linfox
01.2025 - Current
DISPATCH & LOGISITICS COORDINATOR
Nationwide Towing & Transport
07.2022 - 12.2024
CALL CENTRE CONSULTANT
AMS (Australian Motoring Services)
01.2021 - 01.2022
BUSINESS OWNER / MANAGER
Plaza Lotteries (Lotterywest)
01.2018 - 01.2020
SALES CONSULTANT
Telstra
01.2016 - 01.2017
PHONE SALES CONSULTANT
Apple Marketing Group
01.2015 - 01.2016
HIGH SCHOOL EDUCATION - Completed Year 10
Gleneagles Secondary Acollege
02.2008 - 12.2011