Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Chantelle Pearson

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my role at Hi-Tech Brake and Clutch. Skilled in time management and customer service, I excel in fast-paced environments, consistently achieving goals with a team player attitude. My expertise includes staff management and problem-solving, significantly improving efficiency and service quality. Hardworking Driver with expertise providing excellent transportation services. Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Provides leadership and vision, driving teams to meet goals. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

6
6
years of professional experience

Work History

Driver

Hi-Tech Brake and Clutch
07.2018 - 06.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Bartender

Funk Cider House
07.2020 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Cashier Supervisor

IGA Grocery Store
09.2018 - 09.2020
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns. Built positive relationships with customers to increase repeat business.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved issues quickly to maintain productivity goals.
  • Established clear priorities and production quality standards.

Farm Ranch Hand

Private Farm
Perth, Wa
03.2019 - 01.2020
  • Maintained clean stables for optimal horse health and safety standards.
  • Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Demonstrated strong multitasking abilities while managing multiple responsibilities within fast-paced stable environments.
  • Kept grounds clean and maintained trails to keep ranch safe and accessible for animals and people. Repairing fences, and removing debris.
  • Provided comprehensive care for horses including grooming, feeding, exercising.
  • Administered feed supplements to cows and other livestock.

Education

High School Diploma -

Ellenbrook Secondary College
Ellenbrook, WA

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Problem-Solving
  • Patience and understanding
  • Training and mentoring
  • Staff Management
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude

Additional Information

Volunteer Work/Work Experience:

  • Aveley Primary School Book Fair 2010-11
  • Malvern Springs Primary School Book Fair 2013-17
  • Cuddly Animal Farm 2013
  • Balga Tafe Disability class
  • Aveley Jacaranda Day Care


My Hobbies:

  • Reading and Writing book reviews for Authors or Production company's.
  • Photography.
  • Ice Skating/Ice Hockey.

Timeline

Bartender

Funk Cider House
07.2020 - 03.2023

Farm Ranch Hand

Private Farm
03.2019 - 01.2020

Cashier Supervisor

IGA Grocery Store
09.2018 - 09.2020

Driver

Hi-Tech Brake and Clutch
07.2018 - 06.2024

High School Diploma -

Ellenbrook Secondary College

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Chantelle Pearson