Chantelle Piperata
Baulkham Hills,NSW
Summary
Successful sales representative with over 10 years of experience in retail. Outgoing professional with history in promoting and selling products by educating customers on product benefits. Reliable in consistently meeting or exceeding sales goals. Customer-oriented, strategic-thinking sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Office Sales Representative
Martins Building & Landscaping Supplies
2022.11 - 2024.01
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Maintained up-to-date knowledge of all products available through the company.
- Adhered strictly to all safety regulations while handling merchandise in accordance with company policies.
- Managed customer complaints professionally and courteously.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Conducted cold calls to prospective customers to introduce products and services offered by the company.
- Coordinated deliveries of purchased items directly to customer's homes or offices when needed.
- Prepared invoices for completed transactions and collected payments from customers.
- Processed customer orders accurately, efficiently, and promptly.
- Assisted customers in selecting products based on individual needs and preferences.
- Provided customers with product information to assist in their purchasing decisions.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Identified potential new markets for products and services offered by the company.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Resolved customer issues and offered continual support throughout sales, delivery and all processes.
- Greeted customers warmly upon entering the store or office environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Store Manager
Ally Fashion
2019.09 - 2020.07
- Updated and maintained store signage and displays.
- Implemented efficient systems for tracking stock movement.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Resolved customer complaints in a timely manner.
- Daily visual merchandising.
Assistant Store Manager
Glassons
2020.03 - 2020.04
- Working 38 hours, running the store Thursday Nights, Sundays and Mondays
- Setting up the day in the morning, managing daily budgets, KPI’s and Average dollar.
- Managing a team of 5-6, delegating tasks then following up on the tasks given.
- Giving constructive and positive feedback, serving customers making sure we attend their every need and want ensuring every customer leaves with a ‘positive glassons experience’.
- Stock controlling, loss prevention, transfers from store to store, completing markdowns every week, filing and auditing refunds on a weekly basis, managing top sellers.
- Posting in the stores whatsapp group for daily communications from within the store and communications from the regional team.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Visual Merchandiser/3IC
City Beach
2017.08 - 2019.08
- Instore Visual Merchandiser - Dressing and undressing the window every Monday morning following directives from HR and the Regional Visual Merchandiser, changing front fixtures at the front of the store, ensuring that the store is properly merchandised to company standard each week, changing colour stories throughout the store, moving to and from different stores within the company to help store setups
- 3IC; Follow directives from the Sales Regional Manager, managing the store Thursday nights and Sunday.
- Delegating tasks to Casual Team Members, making sure that there is a high focus on Customer Service and Sales, in which making sure we were making our daily and weekly budgets, ensuring that store was always up to company standards with Sales and the Recovery process throughout the day
- Weekly Conference Calls with both Sales and Regional Visual Merchandisers, high focus Loss Prevention Internal and External.
- Adhered strictly to safety regulations when handling hazardous materials such as ladders.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Developed creative visual displays to showcase products and attract customers.
Sales Assistant
Mobile Accessory World
2014.08 - 2017.12
- Fast working environment.
- Maintained cleanliness of the sales floor area at all times.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
Waitress/Runner
Rashays Campbelltown
2013.06 - 2014.08
- Dealing with customer complaints.
- Taking orders in person and also over the phone, fast working environment.
- Opening the restaurant and organizing, carrying large amounts of plates to the customers.
- General housekeeping, doing promotional work outside of the workplace in all areas.
- Stocked server areas with supplies before, during and after shifts.
- Delivered accurate checks at the end of each meal period.
- Checked with customers to ensure that they were enjoying their meals.
- Answered questions about menu items, ingredients, and pricing.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented food and beverages to guests at tables.
- Informed customers about specials, upselling additional food and drink items.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
Sales/Retail Assistant
Antonious Seafood
2012.11 - 2013.04
- General customer liaison.
- Money handling, use of cash registers and scale registers.
- Talking and dealing with customer needs and issues, high amounts of sales and fast working environment.
- Handling fresh seafood.
- Onsite safe food handling training HACCP training, long hours, early starts, late finishes safe heavy lifting, cool room/freezer work, bank deposits.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases.
- Kept work areas organized throughout shift by cleaning up spills or messes quickly and efficiently.
Education
Sarah Redfern High School, Macquarie Fields Tafe
Skills
- Sales Reporting
- Office Administration
- Marketing
- Sales
- Sales Coaching
- Team Oversight
- Goal-Oriented
- Relationship Building
- Customer Service
- Sales Closing
- Product and Service Knowledge
- Staff Training
- Product Management and Pricing
- Product Merchandising
Accomplishments
- 96% Attendancy throughout the whole 6 years of Secondary School
- Long Distance Runner of the Year 2007-2013
- Athlete of the Year 2007
- Mount Annan Challenge Walk - Overall Woman’s Winner 2012-2015
- Miss Glamour Look Australia/Charity Queen 2018
Cover Letter
Dear Employer, I’m applying for the position you have advertised on seek. I feel that I would be perfect candidate for this role because I have experience in management, I have 10 years experience in customer service, 4+ years experience in Visual Merchandising, I have a good work ethic, I work hard and will go above and beyond for the company, willing to learn new things and can lead by example and be professional in my work. I wanted to branch out to a totally different company that I was interested in, that I thought would be an amazing company to work for and get the proper experience and training that will allow me to grow in the retail industry. I was also working as a 3IC/Instore Visual Merchandiser at City Beach Australia for 3 years, and moved around multiple stores working with different managers and travelling to set up new stores. Below is my Resume and other qualifications I have with previous jobs, thankyou for your time and consideration, I hope to hear back from you soon! Warmest Regards, Chantelle E. Torres
References
David Delaney, Manager PFD Pty Ltd, 0406 368 916
Languages
English
Professional
References
References available upon request.
Timeline
Office Sales Representative
Martins Building & Landscaping Supplies
2022.11 - 2024.01
Assistant Store Manager
Glassons
2020.03 - 2020.04
Store Manager
Ally Fashion
2019.09 - 2020.07
Visual Merchandiser/3IC
City Beach
2017.08 - 2019.08
Sales Assistant
Mobile Accessory World
2014.08 - 2017.12
Waitress/Runner
Rashays Campbelltown
2013.06 - 2014.08
Sales/Retail Assistant
Antonious Seafood
2012.11 - 2013.04
Sarah Redfern High School, Macquarie Fields Tafe
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