Psychology
Books
Health and Wellbeing
Chantelle Potros
Bossley Park,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administration, notably with Iconic Media Group. Excelled in enhancing customer satisfaction and streamlining office operations, showcasing exceptional attention to detail and decision-making skills. Proven leader in building strong teams and fostering partnerships, significantly improving business outcomes.
Overview
2025
2025
years of professional experience
Work History
Retail Worker
Kmart
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organised sales floor, enhancing the overall shopping experience for customers.
Administration
Iconic Media Group
09.2023 - 09.2024
- Completed data input support for various office administration systems.
- Established effective communication channels between administration, faculty, staff and clients.
- Managed all aspects of business administration, including scheduling, contracts, invoicing, and taxes.
- Provided personalised advice to customers, leading to increased customer satisfaction and repeat business.
- Built a strong reputation within clientele through consistently providing high-quality service, resulting in increased referral business.
- Created detailed business proposals tailored to individual client needs, resulting in higher conversion rates.
- Enhanced community outreach through the development of partnerships with local organisations and businesses.
Education
Bachelor of Science - Psychology
University of Western Sydney
Sydney, NSW10-2027
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Attention to detail
- Data entry
- Recordkeeping and file management
- Decision-making
- Documentation and reporting
- Team building and leadership
- Personable and approachable
- Data confidentiality
- Schedule coordination
- Conflict resolution
Interests
Timeline
Administration
Iconic Media Group
09.2023 - 09.2024
Retail Worker
Kmart
Bachelor of Science - Psychology
University of Western Sydney
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