CHANTELLE SHARMA
Rozelle,NSW
Summary
Community services professional with extensive experience in volunteer engagement, community development, and frontline client support. Skilled in designing and implementing initiatives that enhance wellbeing, inclusion, and participation across diverse communities. Adept at stakeholder engagement, program coordination, and collaborative project delivery. Recognised for strong communication, problem-solving and leadership skills, with a commitment to social justice and fostering positive community outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Engagement & Recruitment Coordinator
St Vincent de Paul Society NSW
08.2022 - Current
- Drove the implementation of the state-wide Volunteer Strategy, increasing recruitment and improving retention across diverse services and programs.
- Led the development of volunteer engagement initiatives to strengthen participation and enhance the volunteer experience.
- Supported compliance by streamlining onboarding/offboarding processes and ensuring governance requirements were met.
- Partnered with internal and external stakeholders to create collaborative engagement opportunities, particularly with youth, community services, and advocacy teams.
- Provided guidance and support to regional staff, volunteer managers, and members to build capacity and foster inclusion.
- Managed volunteer enquiries and maintained effective communication channels to ensure a positive volunteer journey.
- Supported a team of 10,000 plus Volunteers and Volunteer managers.
Support Worker
Vincentian House – St Vincent de Paul Society NSW
03.2021 - 08.2022
- Delivered person-centred and trauma-informed support to clients experiencing homelessness.
- Assisted case management teams in implementing case plans, advocacy, and referrals to external services.
- Coordinated daily support services and facilitated resident programs aimed at improving wellbeing and independence.
- Established positive relationships with residents, de-escalating conflicts and maintaining a safe, inclusive environment.
Sales Manager
Orangetheory Fitness Balmain & Haberfield
01.2019 - 01.2020
- Built member engagement and retention strategies to drive sales growth.
- Coordinated customer experience initiatives, improving satisfaction and retention.
Activities Coordinator
Police Citizens Youth Clubs (PCYC)
01.2019 - 01.2020
- Designed and delivered programs for young people, promoting resilience, education, and community connection.
- Supported youth experiencing disadvantage, providing mentoring and guidance.
Team Leader – Before & After School Care
Leichhardt LOOSH
01.2018 - 01.2020
- Recruited, trained and mentored staff and volunteers, creating a safe, supportive and engaging environment.
- Developed and implemented programs fostering inclusion for children with diverse needs, including disability and trauma backgrounds.
Sales Associate
IGA X-Press Rozelle
01.2016 - 01.2019
Sales Assistant
About Life Rozelle
01.2016 - 01.2017
Education
Diploma - Youth Work
TAFE NSW
Diploma - Community Services (Case Management)
TAFE NSW
Certificate IV - Human Resources
TAFE NSW
Skills
- Community Engagement & Stakeholder Management
- Program & Project Coordination
- Volunteer Recruitment, Retention & Support
- Report Writing & Policy Compliance
- Training & Mentoring
- Strong Interpersonal & Cross-Cultural Communication
- Trauma-Informed & Person-Centred Practice
- Problem Solving & Strategic Planning
- Microsoft Office & CRM Systems
Certification
- Working With Children Check (WWC1974283E)
- First Aid Certificate
- Child Protection Training
- Epilepsy Awareness
Timeline
Volunteer Engagement & Recruitment Coordinator
St Vincent de Paul Society NSW
08.2022 - Current
Support Worker
Vincentian House – St Vincent de Paul Society NSW
03.2021 - 08.2022
Sales Manager
Orangetheory Fitness Balmain & Haberfield
01.2019 - 01.2020
Activities Coordinator
Police Citizens Youth Clubs (PCYC)
01.2019 - 01.2020
Team Leader – Before & After School Care
Leichhardt LOOSH
01.2018 - 01.2020
Sales Associate
IGA X-Press Rozelle
01.2016 - 01.2019
Sales Assistant
About Life Rozelle
01.2016 - 01.2017
Diploma - Community Services (Case Management)
TAFE NSW
Certificate IV - Human Resources
TAFE NSW
Diploma - Youth Work
TAFE NSW
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