Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Chantelle Skinner

EAST BUNBURY,Australia

Summary

National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. I have experience working 1:1 directly with business development managers and key account managers. I work well both independently and as a team member and I take pride in achieving business objectives. I have experience in business management, staff management, financial analysis and client liaison. I am familiar with all Microsoft Office based products and I have worked extensively with programs such as Word and Excel. You will find my experience and skill set is quite diverse and I draw on this experience to deliver high quality outcomes within management and executive roles. I adapt very quickly to new industries as I find the challenge extremely rewarding. I am forward thinking, and I am a forward planner. My goal is to always try to make things easier not harder. I deal well in high pressured situations and I have been told that I relate very well to people. I am trustworthy and loyal. I am a hard worker who loves being part of a high performing team achieving great things together. I like to lead by example and have proven this by achieving top Retail Leader Nationally out of 450 pharmacies.

Overview

23
23
years of professional experience

Work History

National Business Manager

Bernier Pharmaceuticals
11.2021 - Current
  • Leveraged data-driven insights when making strategic decisions about market positioning, pricing structures, advertising campaigns.
  • Negotiated favourable contracts with key suppliers, resulting in substantial cost savings for the organization.
  • Implemented innovative sales techniques to enhance customer satisfaction and boost sales performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Conducted regular business reviews with team members, identifying areas for improvement and growth opportunities.
  • Developed strong relationships with key clients for long-lasting partnerships and increased profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Provided ongoing training for sales representatives in product knowledge, selling techniques, and account management skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed a team of sales representatives, providing coaching and guidance to improve performance and achieve targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Analyzed market trends to identify new potential markets, leading to increased geographic reach and customer base expansion.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Retail Manager / Human Resources Manager

TerryWhite Chemmart
08.2018 - 10.2021
  • Supervise and guide 38 staff towards maximum performance, ensuring relevant procedures, Acts and Regulations are adhered to
  • Recruitment of staff
  • Counselling and coaching staff and clients
  • Analyse sales and revenue reports and produce sales target forecasts
  • Construct and deliver Development Programs for staff
  • Organise and coordinate promotional events
  • Provide supervision & training to staff
  • Meet company and business KPI’s
  • Perform Inductions
  • Construct and conduct monthly in store meetings
  • Setting and achieving strategic goals
  • Develop and maintain effective productive relationships with Key Account Managers
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained and developed new employees for ease of transition into team.
  • Answered questions about store policies and addressed customer concerns.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Skin & Beauty Manager / QCPP (Quality Care Pharmacy Program) Co-ordinator/ Human Resources Manager

TerryWhite Chemmart Pharmacy
01.2011 - 08.2018
  • Stock control-ordering and stock takes
  • Merchandising / creating displays
  • Quality Care Pharmacy Program Co-ordinator
  • Amend, review and create workplace policies and procedures
  • Comply with relevant Acts and Regulations
  • Keep workplace policies and procedures up to date
  • Conduct Performance Reviews of staff
  • Construct and deliver Development Programs for staff
  • Conduct dispute resolutions for staff
  • Perform Inductions
  • Provide supervision & training to staff
  • Meet company and business KPI’s
  • Construct sales targets and forecasts
  • Managing and producing internal and external communication and marketing with relevant Account Managers
  • Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
  • Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed and executed successful promotional events, driving increased sales and client loyalty.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.

Chanel Counter Manager (permanent Part-time)

The Beauty Shop
01.2010 - 01.2011
  • Stock control, ordering and coordinating stock takes
  • Merchandising / creating displays
  • Organise and coordinate promotional events
  • Manage daily business records
  • Operate and balance registers, reconcile money
  • Meet company KPI’s
  • Provide frontline counter and customer service
  • Make-up Artistry
  • Recruited, coached, motivated and trained 4 new associates in 2010.

Pharmacy Assistant (part-time)

Chemmart Pharmacy Superstore
01.2008 - 01.2010
  • Stock control, ordering and coordinating stock takes
  • Merchandising / creating displays
  • Comply with relevant Acts and Regulations
  • Meet company and business KPI’s
  • Provide counter and customer front line service
  • Advise on and sell products and services
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Supported pharmacists with day-to-day activities and pharmacy office management functions.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Clinique Counter Manager

Amcal Chemist
01.2002 - 01.2008
  • Stock control, ordering and coordinating stock takes
  • Merchandising / creating displays
  • Comply with relevant Acts and Regulations
  • Meet company and business KPI’s
  • Provide counter and customer front line service
  • Advise on and sell products and services
  • Organise and coordinate promotional events
  • Daily business records
  • Operate and balance registers, reconcile money
  • Set and meet sales targets

Education

Diploma of Counselling -

01.2017

Human Resources Certificate IV -

01.2014

Chanel Certificate of Achievement Sales Induction -

Chanel Melbourne
01.2011

Skills

  • Human Resources
  • Industrial Relations
  • Staff Management
  • Training & Assessment
  • Strategic Planning
  • Operational Planning
  • Business Administration
  • Resolution of workplace conflict
  • OHS
  • Procedures
  • Regulations
  • Leadership
  • Counselling
  • Mentoring
  • Communication
  • Coaching
  • Strong Work Ethic
  • Reliable
  • Hard Working
  • Problem Solving
  • Team Player
  • Positive Attitude
  • Solution Focused
  • Cross-functional team coordination
  • Recruitment and selection
  • Multitasking
  • Training and development
  • Staff management

References

  • Doug Kelly, CEO Bernier Pharmaceuticals
  • Katrina Walters, Peggy Leading Hand/Watercart Operator, Whaleback Newman, 0419 217 771
  • Tash Watson, Key Account Manager, Frostbland, 0479 075 411



Awards

W.A Retail Leader of the Year, 2019

Timeline

National Business Manager

Bernier Pharmaceuticals
11.2021 - Current

Retail Manager / Human Resources Manager

TerryWhite Chemmart
08.2018 - 10.2021

Skin & Beauty Manager / QCPP (Quality Care Pharmacy Program) Co-ordinator/ Human Resources Manager

TerryWhite Chemmart Pharmacy
01.2011 - 08.2018

Chanel Counter Manager (permanent Part-time)

The Beauty Shop
01.2010 - 01.2011

Pharmacy Assistant (part-time)

Chemmart Pharmacy Superstore
01.2008 - 01.2010

Clinique Counter Manager

Amcal Chemist
01.2002 - 01.2008

Human Resources Certificate IV -

Chanel Certificate of Achievement Sales Induction -

Chanel Melbourne

Diploma of Counselling -

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Chantelle Skinner