Chantelle Smith
Bordertown,South Australia
Summary
I believe that I am fit for the Customer Service Officer position as I am accustomed to hard work and focus. I am a dedicated team player and have great problem-solving abilities, from working independently and alone . Excellent interpersonal and time management skills. Organized and dependable and am successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet goals. Detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously whilst working well under pressure and I am self motivated and cheerful.
Overview
3
3
years of professional experience
Work History
Morning Loaf Bakery
Virginia Davis
03.2021 - 12.2023
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments successfully.
- Followed food safety standards when handling ingredients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Ruby Tuesday Gifts and Accessories
Virginia Davis
09.2020 - 12.2023
- Stocked merchandise, clearly labelling and pricing stock
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Trained new junior staff
Education
Bordertown Highschool
Bordertown 12.2023
Skills
- Customer Needs Assessments
- Professional Telephone Manner
- Serve Customers
- Time Accounting
- Customer Relationships
- Customer Service
- Adaptable and Flexible
- Can work flexible Hours
- Excellent Written and Verbal Communication
- Team Cooperation
- Positive Customer Engagement
- Goal-Driven
Referee
Cathy Hinge (Bordertown Highschool Pastoral Care Worker) - 0408 586 299
Ramesh Ghimire -0421 598 020
Additional Information
Receiving high results in my Information Publishing and Processing class, I am able to successfully use software applications such as Word, Canva, Photoshop and Outlook etc.
Timeline
Morning Loaf Bakery
Virginia Davis
03.2021 - 12.2023
Ruby Tuesday Gifts and Accessories
Virginia Davis
09.2020 - 12.2023
Bordertown Highschool
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