CHANTELLE TU'IPULOTU
Melbourne,VIC
Summary
Motivated and adaptable professional with a strong foundation in justice, case management, recruitment, and social services across New Zealand and Australia. Currently employed with the Department of Justice and Community Safety as a Youth Justice Worker, coordinating daily precinct operations, and facilitating case-aligned interventions. Proven ability to manage sensitive and high-risk information, deliver under pressure, and coordinate across multiple teams. Looking to leverage my skills in coordination, stakeholder engagement, and risk-based decision-making in a Project Officer role within the Major Offenders Unit.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Justice Worker
Department of Justice and Community Safety
Melbourne, Victoria
02.2024 - Current
- Ensured safety of young individuals in secure residential environments through direct supervision.
- Facilitated behavioral change via structured routines and targeted therapeutic interventions.
- Developed and implemented individualized case plans in collaboration with multidisciplinary teams.
- Responded to critical incidents with effective de-escalation techniques and trauma-informed care.
- Documented incidents, shift notes, and reports in compliance with departmental standards.
- Provided updates regarding client behavior during court processes.
- Scheduled personal visits, court escorts, and movements within precincts efficiently.
- Oversaw recreational activities to promote engagement under correctional staff guidance.
Program Facilitator (Contract)
Skills Update
Auckland, NZ
09.2023 - 01.2024
- Conducted individual and group assessments to identify participant needs.
- Collaborated with staff members to ensure effective program delivery.
- Ensured compliance with local regulations and standards throughout the program.
- Created engaging learning environments through interactive activities.
- Maintained accurate records of attendance and program outcomes.
- Organized field trips to enhance educational experiences for participants.
- Encouraged active participation from all members to maximize learning potential.
- Supported participants in developing leadership skills through team-building exercises.
Case Manager
Ministry of Social Development
Auckland, NZ
04.2020 - 05.2022
- Supporting clients with immediate and essential needs.
- Processing benefit and Pension applications.
- Face to face interviews with clients to assess their need and assist them as needed.
- Phone interviews with clients to assess their need and assist as needed.
- Assessed risk and essential need for COVID-19 response initiatives.
- Contributed to COVID-19 response initiatives representing the Ministry of Social Development in the Pacific Community by joining in ZONO meetings with community leaders and government organizations discussing products and services offered through MSD.
- Also representing the Ministry of Social Development with radio segments providing information to the Tongan Community on the products and services offered through the Ministry regarding the COVID-19 response initiatives.
- Assisted clients in preparation and career pathway.
- Assisted in writing and amending client resumes to prepare them for employment and vacancy applications.
- Provided crisis intervention support for clients in emergency situations.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Managed client independently from beginning to end of interview and application process.
- Learnt to use initiative and pick things up quickly and efficiently to ensure applications were processed quickly and efficiently to meet client needs.
- Learnt to communicate and work efficiently with different cultures and backgrounds to find a positive solution and outcome for all who walked through the Work and Income doors.
- Became a reliable and dependable Case Manager that multitasked many different roles in my position.
- Commended for adaptability, multi-tasking workloads, accuracy, efficiency, enthusiasm, accommodating, and dependability in fast paced and stressful environments.
Recruitment Co-ordinator (Fixed term - Hudson Agency)
Auckland District Health Board, ADHB
Auckland, NZ
06.2019 - 01.2020
- Supporting the Service (Perioperative and Corporate) with their recruitment requirements.
- Work closely with hiring managers (Doctor’s, Charge Nurses, Directors and HR) providing advice and ensuring process is followed for recruitment.
- Overlooked multiple roles from beginning of the recruitment process including the onboarding and supporting of Visa requirements to ensure they meet the immigration and employment laws in New Zealand.
- Looked over job descriptions and updated them when needed.
- Completed reference checks.
- Booking interviews with suitable confirmed candidates.
- Distribution of confirmation emails to confirmed candidates (and relevant Hiring Managers) regarding interview dates / times.
- Compiled and posted job advertisements on internal and external mediums.
- Assisted the hiring managers with phone screening of candidates.
- Primary role was to act as both an Administrator and Coordinator between Hiring Managers and also for the Recruitment Consultant.
- Managed full-cycle recruiting processes for managerial and executive-level vacancies.
- Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs.
- Managed jobs independently from beginning to end of recruitment process ensuring deadlines were met.
- Commended for adaptability, multi-tasking workloads, accuracy, efficiency, enthusiasm, accommodating, and dependability in tight deadline situations.
Recruitment Co-ordinator (Temp – Hudson Agency)
Restaurant Brands
Auckland, NZ
02.2019 - 04.2019
- This was a very short Temping role with high volume recruitment of Cooks and Team members for KFC Stores across New Zealand.
- Developed job postings to ensure they were accurate and attractive to potential candidates.
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Reviewed resumes and conducted initial phone interviews with applicants to assess qualifications.
- Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.
- Conducted orientation sessions for newly hired employees, providing them with detailed information about company policies, procedures, benefits.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Managed a high-volume workload within a deadline-driven environment.
- Completed references, consistently meeting benchmarks in speed, accuracy, and volume.
Recruitment Co-ordinator (Fixed term – Hudson Agency)
Housing New Zealand
Auckland, NZ
05.2018 - 02.2019
- In this role I supported hiring managers from both the Construction Development Team, Tenancy Team, Call Centre Team in recruiting Development Managers, Quantity Surveyors, Project Managers from the UK and South Africa in response to the urgent housing crisis in Auckland.
- In addition to this, I also supported in the recruitment of the corporate and internal roles such as, Tenancy Managers, Administrative support to the Tenancy Team and Call Centre Representatives.
- Work closely with hiring managers providing advice and ensuring process is followed for recruitment.
- Reviewed resumes and conducted initial phone interviews with applicants to assess qualifications.
- Provided support during onboarding processes by completing background checks and drug screenings for new hires.
- Supported Hiring Managers in the decision making and selection process.
Recruitment Co-ordinator
Hay Group
Auckland, NZ
05.2017 - 05.2018
- Collaborated with other departments within the organization on recruiting initiatives, such as diversity programs or employee referral bonuses.
- Tracked recruiting expenses against budget allocations throughout the year.
- Looked over job descriptions and updated them when needed.
- Met with outside recruitment agencies that support the organization in finding talent and source candidates.
- Primary role was to act as both an Administrator and Coordinator between Hiring Managers and Business Partners and for the Recruitment Advisors.
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Developed new skills and knowledge around NZ Employment Laws.
- Commended for being resourceful and efficient in my role.
- Within FTE Team NBN.
- Booking interviews with suitable confirmed candidates.
- Distribution of confirmation emails to confirmed candidates (and relevant Hiring Managers) regarding interview dates / times.
- Worked with Business Partners to coordinate the recruitment process.
- Compiled and posted job advertisements on internal and external mediums.
- Assisted the Outsourcing Team with phone screening of candidates.
- Within TSA Team MSP.
- Primary role was to act as both an Administrator and Coordinator between Hiring Managers and Business Partners and for the Recruitment Advisors.
- Timesheet Approval reminders - Hiring Managers.
- Sent contract extension email reminders.
- Updated TSA profiles.
- Managed a high-volume workload within a deadline-driven environment.
- Achieved daily target of 30 confirmed suitable candidate references, consistently meeting benchmarks in speed, accuracy, and volume.
- Became the lead 'go-to' floater and phone-screener for all teams.
- Commended for adaptability, multitasker of high volume workloads, accuracy, efficiency, enthusiasm, accommodating, and dependability in tight deadline situations.
Resource Consultant
Ashley Services Group (Blackadder Recruitment & Action Workforce)
Sydney, Australia
07.2016 - 12.2016
- Screened and interviewed suitable candidates as per company process model.
- Followed up / confirmed suitable candidate references.
- Conducted Health and Safety Inductions with 15 - 30 people at a time.
- Processed employment requests from clients.
- Job placements - identifying suitable candidates as per employment requests received from clients.
- Maintained resources database on a daily basis.
- Updated placed employees profiles - including Sick and Annual Leave entitlements.
- Managed a high-volume workload within a deadline-driven environment.
- Achieved daily target of 30 confirmed suitable candidate references, consistently meeting benchmarks in speed, accuracy, and volume.
- Became the lead 'go-to' person for following up on candidate references and conducting Health and Safety Inductions.
- Commended for initiative, enthusiasm, accommodating, and dependability in tight deadline situations.
Student Admin & Customer Services Specialist
Concentrix NZ
Auckland, NZ
02.2016 - 06.2016
- Handled enquiries, complaints, billing questions, and payment extension / service requests from the student body.
- Calm any callers, repair trust, locate resources for problem resolution, and design best-option solutions.
- Interface daily with both student body (at customer services desk 'The Hub') and academia (handling their administration queries / requests).
- Managed the internal Customer Services Team meeting schedule.
- Managed a high-volume workload within a deadline-driven environment.
- Achieved weekly target of 120 student enrolment applications per week, and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead 'go-to' person for student enrolments and updating student profiles - especially ESOL students.
- Resolved technical issues from both Unitec internal staff and student body.
- Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations.
Debt Management Consultant
Dun & Bradstreet
Auckland, NZ
09.2013 - 01.2016
- Made outbound calls to clients regarding overdue debts owing, and handled incoming calls from clients regarding overdue debts.
- Provided full (or part) payment arrangements to close overdue debts.
- Updated client information for Account Manager, utilizing consultative selling techniques to provide leads for telesales personnel.
- Achieving set targets of $30K (and over) total payments per month.
- Continuously recognized as a 'Top Debt Management Consultant' winning weekly competitions set by management.
- Ranking was based accuracy, customer service, duration of calls, and availability.
- Learning to communicate effectively over the phone.
- Learning to deal with unhappy / aggressive clients.
- Using a customer service approach with every call.
- Being able to multi task different system applications whilst dealing with inbound queries from clients.
Education
BA - Law
Auckland University of Technology
Auckland, NZ07.2023
BA - Construction
Auckland University of Technology
Auckland, NZ07.2023
High School Diploma -
Auckland Girls' Grammar School
Newton, NZ12.2010
Some College - Certificate of Legal Studies
University of Waikato
Hamilton, NZSkills
- Microsoft Word, Excel, and PowerPoint
- Problem solving
- Human resources knowledge
- Collaborative teamwork
- Fast-paced adaptability
- Accuracy and efficiency
- Advocacy and outreach
- Workshop coordination
- Curriculum design
- Community engagement
- Case management and crisis intervention
- Behavioral assessment
- Incident reporting and compliance
- Cultural competency
- Program coordination
- Youth engagement and support
- First Aid/CPR
Certification
- Branigan's Police Course - Level 3
- First Aid Certificate - Level 1
- Occupational Health & Safety Certificate - Level 1
- Tourism Certificate - Level 1 & 2
- Retail Sales Certificate - Level 2
Languages
English
Native/ Bilingual
Tonga
Native/ Bilingual
Volunteer Experience
- Red Cross
- Auckland City Mission
- Dominion Methodist Church, NZ
- Unite Church of Tonga, NZ
References
References available upon request.
Timeline
Youth Justice Worker
Department of Justice and Community Safety
02.2024 - Current
Program Facilitator (Contract)
Skills Update
09.2023 - 01.2024
Case Manager
Ministry of Social Development
04.2020 - 05.2022
Recruitment Co-ordinator (Fixed term - Hudson Agency)
Auckland District Health Board, ADHB
06.2019 - 01.2020
Recruitment Co-ordinator (Temp – Hudson Agency)
Restaurant Brands
02.2019 - 04.2019
Recruitment Co-ordinator (Fixed term – Hudson Agency)
Housing New Zealand
05.2018 - 02.2019
Recruitment Co-ordinator
Hay Group
05.2017 - 05.2018
Resource Consultant
Ashley Services Group (Blackadder Recruitment & Action Workforce)
07.2016 - 12.2016
Student Admin & Customer Services Specialist
Concentrix NZ
02.2016 - 06.2016
Debt Management Consultant
Dun & Bradstreet
09.2013 - 01.2016
BA - Law
Auckland University of Technology
BA - Construction
Auckland University of Technology
High School Diploma -
Auckland Girls' Grammar School
Some College - Certificate of Legal Studies
University of Waikato
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