Summary
Overview
Work History
Education
Skills
Timeline
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Chantelle Faustina Shaleen

Dulwich Hill,NSW

Summary

A customer service professional with a proven track record at enhancing satisfaction through effective communication and relationship building, skilled in streamlining processes and maintaining attention to detail, I foster loyalty and trust while delivering high-quality service

Overview

8
8
years of professional experience

Work History

Service Advisor

Stewart Toyota Rockdale
09.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Kitchen Assistant

Dukes Bar And Grill
05.2023 - 08.2023
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Team Member

Petbarn
11.2022 - Current
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.

Team Member

Brighton Le Sands RSL
09.2022 - 12.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Polished glassware, cleaned tables and removed debris to keep customer areas clean.

F&B ATTENDANT

EMIRATES ONE AND ONLY WOLGAN VALLEY
10.2021 - 08.2022
  • Anticipated guest needs and provided them with high quality service while upholding brands LQA standard.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Have experience preparing/cooking and plating breakfast and lunch by multi hiring as a kichen hand

CUSTOMER SERVICE TEAM MEMBER

TARGET LITHGOW
10.2020 - 03.2022
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Meticulous handled a POS system transactions including credit, cash, exchange, returns and refunds to ensure a seamless and accurate cash flow
  • Maintained a clean, organised inventory and curated displays of rotating seasonal clothing and accessories
  • Anticipated customer needs and provide them with high quality service

CUSTOMER SERVICE REPRESENTATIVE

MICHELS PATISSERIE
04.2018 - 06.2019
  • Happily fulfilled customer orders including hot and cold drinks and season offerings.
  • Provided friendly customer service all while remaining calm during periods of high volume
  • Maintained clean coffee making areas and espresso machine.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

BARISTA

VANILLA CAFÉ
01.2018 - 03.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

TEAM MEMBER

KFC LITHGOW
03.2017 - 04.2018
  • Maintained clean food preparation areas, cooking surfaces and utensils
  • Maintaining internal and external cleanliness of store.
  • Memorised menu items and rotating specials in order to give customised recommendations for customers.
  • Swiftly and successfully resolve conflict resulting in customer satisfaction 100% of the time.

Education

Certificate III - Commercial Cookery

Tafe
Ultimo, NSW
06.2023

High School Diploma -

Lithgow High School
Lithgow, NSW
12.2019

Skills

  • Customer service
  • Flexibility
  • Attention to Detail
  • Willingness to learn
  • Computer Skills
  • Listening Skills
  • Relationship Building

Timeline

Service Advisor

Stewart Toyota Rockdale
09.2023 - Current

Kitchen Assistant

Dukes Bar And Grill
05.2023 - 08.2023

Team Member

Petbarn
11.2022 - Current

Team Member

Brighton Le Sands RSL
09.2022 - 12.2023

F&B ATTENDANT

EMIRATES ONE AND ONLY WOLGAN VALLEY
10.2021 - 08.2022

CUSTOMER SERVICE TEAM MEMBER

TARGET LITHGOW
10.2020 - 03.2022

CUSTOMER SERVICE REPRESENTATIVE

MICHELS PATISSERIE
04.2018 - 06.2019

BARISTA

VANILLA CAFÉ
01.2018 - 03.2018

TEAM MEMBER

KFC LITHGOW
03.2017 - 04.2018

Certificate III - Commercial Cookery

Tafe

High School Diploma -

Lithgow High School

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Chantelle Faustina Shaleen