CHANTELLE NEWTON
Brisbane,QLD
Summary
An accomplished professional with exceptional organizational skills, effective communication abilities, and a proactive approach to tasks. Skilled in customer service, event coordination, team management, and proficient in Microsoft Office applications.
Overview
15
15
years of professional experience
Work History
Learning and Development Coordinator
Herbert Smith Freehills
12.2022 - Current
- Providing support to trainers and facilitators during training sessions, troubleshooting technical issues, and addressing participant inquiries.
- Collaborating with external training vendors and consultants to deliver specialized training programs as needed
- Supporting the evaluation of training effectiveness through surveys
- Assisting with the organisation of learning events for legal and business services teams, and joining events to assist the facilitator, either ‘in the room' or virtually
- Creating events, updating, and maintaining Learning Hub, to provide accurate training records and data
- Monitoring the Learning Hub email inbox and responding to inquires
- Supporting Learning Hub users in their use of the system
- Provide administration support including L&D records and materials filing, invoice tracking, invoice processing, room, and virtual platform bookings for L&D events.
Client Services Coordinator
Herbert Smith Freehills
04.2019 - 12.2023
- Managing meeting room bookings and client services calendar
- Liaise with client services team to confirm food, beverage and room set up requirements
- Co-ordinate and manage events internally and externally
- Management of client service, Office Operations and Facilities inbox
- Management of tax invoices for client services and facilities
- Oversee operations in the absence of the Client Services and Facilities Manager
- Deliver high quality, accurate work whilst managing deadlines, responding to change and the competing priorities of all work
- Meet required deadlines and negotiate alternate timeframes when necessary
- Coordinate and provide practical support of the day-to-day activities which include tenancy, facilities, security (e.g., programming security cards, filing security applications), visitor management, expense management, telephone and email queries, HSF merchandise
- Booking and controlling use of rooms using a computerised room booking system (RBS)
- Drafting correspondence for internal communication and preparing PowerPoint slides to display on internal TV screens, updating weekly and changing display as necessary
- Assist the Client Services and Facilities Manager with managing current key suppliers' service agreements, sourcing new suppliers as required and liaising with building management.
Passenger Service Agent, Gate Supervisor, Service Desk
Emirates
09.2017 - 04.2019
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Greeting and checking passenger documentation
- Check passengers in using a computer based system, issuing boarding cards and baggage labels
- Apply airline regulations which may involve charging excess baggage
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanour throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Announced flight status updates and information about gate changes over PA system
- Oversaw smooth running of the boarding gate to ensure aircraft leave on time
- Delegated duty's to staff at boarding gate
- Resolved service-related problems in a timely manner
- Exceptional communication skills, sound decision making.
Client Services Coordinator
Commonwealth Bank Head Office
01.2016 - 09.2017
- Strong customer service, dealing with high-level executives and clients
- Use of Microsoft Office programs including Outlook Induction of new employees
- Provide administrative and operational support to team as required
- Maintain a professional attitude at all times
- Represent Client Service office with a high level of professionalism at all times
- Cooperate with team members to deliver excellent customer service
- Regular communication and collaboration with other EA / PA's Support Manager and team with special projects as required
- Strong organisational skills, including effective time management
- Maintaining relationships with clients, CBA staff and colleagues
- Ability to multitask in high-pressure situations
- Produce emails quickly and accurately
- Greet visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
Receptionist
Mercedes-Benz Brisbane
07.2013 - 12.2015
- Answer and redirect all incoming telephone calls in a timely and pleasant manner ensuring accurate messages are taken and promptly distributed when calls cannot be redirected
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greet all visitors to the reception desk and attend to their requests
- Ensure all visitors are attended to quickly and courtesy and are shown to the customer lounge if waiting
- Process all mail daily and control postage costs
- Type letters and quotes for sales staff using the attention to detail necessary
- Uphold and enhance the image of Mercedes-Benz at all times by acting in an appropriate and professional manner.
Business Class Flight Attendant
Qantas
01.2009 - 06.2013
- Ensuring I go above and beyond customer expectations
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Provide exceptional experiences for all
- Remaining calm when encountering difficult situations and demanding passengers
- Always responding to customers in a warm, friendly and professional manner, portraying a positive image for Qantas
- Ensuring I always deliver what I promise efficiently and effectively
- Taking ownership of concerns or queries and finding solutions being responsive and helpful at all times
- Demonstrating common sense and good judgement where I can be relied upon to assist any customer with their needs
- Explained the use of safety equipment and answered passenger's questions
- Supervised unaccompanied minors during flights
- Greeted passengers, verified tickets and directed passengers to assigned seats.
Skills
- Relationship Building
- Data Entry
- Customer service focus
- Multitasking proficiency
- Strong Organization
- Decision-making capabilities
- Time Management
- Data inputting
- File Management
- Strong Work Ethic
- Reliability and punctuality
- Strategic thinker
Timeline
Learning and Development Coordinator
Herbert Smith Freehills
12.2022 - Current
Client Services Coordinator
Herbert Smith Freehills
04.2019 - 12.2023
Passenger Service Agent, Gate Supervisor, Service Desk
Emirates
09.2017 - 04.2019
Client Services Coordinator
Commonwealth Bank Head Office
01.2016 - 09.2017
Receptionist
Mercedes-Benz Brisbane
07.2013 - 12.2015
Business Class Flight Attendant
Qantas
01.2009 - 06.2013
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