Chantelle Norrie
Eltham,VIC
Summary
Account Coordinator with extensive experience in multiple business departments. Demonstrated history of fostering positive client relationships and facilitating efficient interdepartmental communication with the ability to work autonomously.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring, with talent for interacting with diverse stakeholders.
Overview
9
9
years of professional experience
Work History
Wholesale Account Coordinator
Cotton On Group
02.2023 - Current
- Ensure that all aspects of wholesale partner operations are coordinated and supported, delivering genuine and effervescent customer service acting as point of contact, to achieve wholesale channel targets through day-to-day operations
- Facilitate the connection between Cotton On Group & partners, effectively maintaining strong relationships
- Managing up to 100 emails day
- Achieve excellence in fulfilment, identifying and resolving discrepancies in stock or invoices
- Prepare, analyse, and report weekly sales data from 7 partners providing group updates
- SQL queries for data extraction
- Managing stock allocation of ATS (available to sell) sales generated by relevant partner, DC.
Lease Administrator
Cotton On Group
10.2021 - 02.2023
- Manage and assist with Cotton On portfolio of commercial leases, 1500+ global stores
- Stakeholder reporting – provide accurate monthly reports to key stakeholders
- Assisting with preparation of new lease agreements across 7 regions
- Maintain data accuracy in lease administration databases
- Manage registration of leases for Certificates of Titles
- Liaising with internal and external stakeholders globally.
- Coordinate with Leasing Executive and Property Managers to deliver documents within agreed timeframes
- Manage Lease Administration matters and be responsible for progressing tasks to finalise lease transactions.
- Initial point of contact for relevant asset through which relevant stakeholders (e.g. Landlords, Centre Management, Insurance and Retail PM teams) via managing Generic Leasing Inbox
Manager | Sales Assistant
Cotton On Group
10.2014 - 11.2021
- Across Brands - Cotton On | KIDS | BODY
- FMCG - using 'Customer-obsessed' focus, and merchandise strategies to drive sales, boosting stores performance & successfully hitting daily KPIs- 1:3 ratio.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached team members in product knowledge, sales Incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
Deferred - Psychology
Deakin University
Geelong, VICCertificate III & IV - Fitness
Australian Fitness Academy
Melbourne, VIC12.2024
Certificate IV - Legal Studies
Kangan Institute
Melbourne, VIC11.2020
Certificate III - Hairdressing
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VIC10.2012
Skills
- Communication Skills
- Customer Service
- Organizational Skills
- Time Management
- Attention to Detail
- Problem Solving
- Team Collaboration
- Data Analysis
- Software Proficiency
- - SQL (basic querying)
- - Microsoft / Office 365
- - Microsoft Excel (advanced functions, data analysis, pivot tables, charts)
- - Adobe
- - Intuit QuickBooks
- Operational Processes
- Fulfilling Orders
- Client Relationships
- Reporting / Sales Reporting
- Database Management
Timeline
Wholesale Account Coordinator
Cotton On Group
02.2023 - Current
Lease Administrator
Cotton On Group
10.2021 - 02.2023
Manager | Sales Assistant
Cotton On Group
10.2014 - 11.2021
Deferred - Psychology
Deakin University
Certificate III & IV - Fitness
Australian Fitness Academy
Certificate IV - Legal Studies
Kangan Institute
Certificate III - Hairdressing
Bendigo Regional Institute of TAFE
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