Chantha Chheang
Bentleigh East,VIC
Summary
Dynamic and results-driven professional with extensive experience as a Medical Practice Manager at Cabrini Health - Malvern. Expert in optimizing front desk operations and enhancing patient satisfaction through effective appointment scheduling and communication. Proven ability to train staff and maintain accurate electronic health records, ensuring seamless clinic workflow.
Overview
20
20
years of professional experience
Work History
Canteen Manager
Lighthouse Christian College
Keysborough, VIC
04.2024 - 01.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed patient intake forms and insurance verification with attention to detail and accuracy.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic health records using practice management software, ensuring data integrity.
- Handled multiple phone lines efficiently, addressing inquiries and directing calls appropriately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Practice Manager
Cabrini Health - Malvern
Malvern, VIC
01.2007 - 01.2011
- Managed daily operations of medical practice, ensuring efficient workflow and patient satisfaction.
- Assisted in coordinating staff schedules to optimize resource allocation and coverage.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined access.
- Implemented office procedures to enhance communication among staff and improve service delivery.
- Facilitated training sessions for new employees on practice protocols and software applications.
- Monitored inventory levels of medical supplies, ensuring timely reordering to prevent shortages.
Medical Receptionist/nurse
Access Medical Group
Wantirna, VIC
01.2005 - 2007
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed patient intake forms and insurance verification with attention to detail and accuracy.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic health records using practice management software, ensuring data integrity.
- Handled multiple phone lines efficiently, addressing inquiries and directing calls appropriately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Bachelor of Business -
Swinburne University of Technology
Melbourne, Victoria, VICCertificate 4 Nursing
Holmesglen Institute of TAFE
Melbourne, Victoria, VICFood Safety Supervisor
Short Course Australia
Melbourne, VIC04.2024
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Timeline
Canteen Manager
Lighthouse Christian College
04.2024 - 01.2025
Medical Practice Manager
Cabrini Health - Malvern
01.2007 - 01.2011
Medical Receptionist/nurse
Access Medical Group
01.2005 - 2007
Bachelor of Business -
Swinburne University of Technology
Certificate 4 Nursing
Holmesglen Institute of TAFE
Food Safety Supervisor
Short Course Australia