Chantra Banthoengjai
Windsor,VIC
Summary
Experienced food and beverage service professional with a strong focus on customer satisfaction and quality control. Demonstrated expertise in training and managing staff, resolving customer complaints, and maintaining the highest beverage quality and service standards. Proven ability to implement corrective actions, ensure proper food handling, and create effective beverage purchasing plans aligned with budgetary constraints.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
15
15
years of professional experience
Work History
Receptionist
Pullman and Mercure at Swanston
Melbourne, Victoria
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Food and Beverage Team Leader
Pullman Adelaide
08.2023 - 01.2024
- Open and set up a restaurant for breakfast and dinner.
- Greeted guests and checked them in for their breakfast package, including handling payment.
- Manager on duty in restaurant and bar, including room service.
- Handled payment and cashiering.
- Report the problem on the duty log.
- Handle beverage stock orders.
Food and Beverage Team Leader
Pullman And Mercure
Albert Park, VIC
03.2022 - 08.2024
- Trained and mentored food and beverage service personnel, equipping them with the knowledge and skills to confidently address customer inquiries.
- Resolved customer complaints about food or beverage quality and service, ensuring prompt and satisfactory resolutions.
- Maintained the highest beverage quality and service standards, consistently exceeding customer expectations.
- Implemented progressive disciplinary measures for staff, effectively managing work zones, and overseeing opening and closing duties.
- Developed and executed a comprehensive beverage purchasing plan.
Waitress
Mango Tree Cafe & Restaurant
Glen Waverley, VIC
06.2018 - 01.2020
- Greeted new customers with warmth and professionalism, engaging in conversations about specials and taking drink orders promptly
- Maintained cleanliness and organization in server areas, ensuring efficient table service and minimizing downtime
- Displayed enthusiasm and promoted excellent service to customers, resulting in increased customer referrals and walk-in business
- Collaborated effectively with kitchen staff, providing accurate updates to customers regarding unavailable dishes and wait times
- Implemented proper food storage practices, utilizing designated containers and storage areas to optimize shelf life, enhance kitchen organization, and facilitate easy access during busy peak service times.
Butler
St Regis Hotel
Bangkok, Thailand
10.2012 - 03.2017
- Entrusted with confidential and sensitive matters, maintaining professionalism and discretion in all interactions.
- Identified travel needs and coordinated plans for guests, ensuring smooth and efficient travel arrangements.
- Provided exceptional guest services, including greeting guests, escorting them from the limousine to their rooms, and providing facility and room orientation.
- Handled packing and unpacking of luggage, coffee and tea services, shoe shining, laundry pick-up services, turn-down service, and mini-bar services.
- Prepared rooms for special occasions and provided bath services as requested by guests.
Club Lounge and Business Centre Officer
Pathumwan Princess Hotel
Bangkok, Thailand
10.2009 - 08.2012
- Exhibited a rapid learning curve, quickly acquiring and applying new skills to daily tasks, resulting in increased efficiency and productivity
- Demonstrated respect, friendliness, and a helpful attitude, consistently providing outstanding customer service and willingly assisting in various capacities
- Efficiently took note of briefings and generated accurate and timely reports
- Offered friendly and efficient service to customers, effectively managing challenging situations to ensure customer satisfaction
- Developed and nurtured courteous and productive working relationships with colleagues, fostering a positive and collaborative work environment
- Assumed responsibility for setting up meeting rooms and ensuring all necessary arrangements were in place
- Coordinated travel arrangements, including airplane tickets, limousine services, courier services, and other related tasks
- Fostered business loyalty by building strong and positive customer relationships.
Education
Diploma of Hospitality Management -
ILSC Melbourne
06.2019
Certificate 2 - Hospitality Administration And Management
ILSC
Melbourne, VIC03-2018
BBA: Hotel and Tourism Management -
Siam University
Thailand03.2009
Skills
- Coffee Barista
- Batender
- Alcohol handling
- Customer service and guest relation
- Butler: Personal Butler
- Micros, POS, Opera and Opera cloud
- Multitask, Motivate
- Collaboration
- Teamwork and leadership
References
- Carl, General Manager @Erdi group, 0407 6911 45
- Alex Phusi : The Espresso Bar Manager at Collin Squire : 0430 6546 25
- Maesa, Food and Beverage Team Leader, 0437 9681 36
Timeline
Receptionist
Pullman and Mercure at Swanston
03.2024 - Current
Food and Beverage Team Leader
Pullman Adelaide
08.2023 - 01.2024
Food and Beverage Team Leader
Pullman And Mercure
03.2022 - 08.2024
Waitress
Mango Tree Cafe & Restaurant
06.2018 - 01.2020
Butler
St Regis Hotel
10.2012 - 03.2017
Club Lounge and Business Centre Officer
Pathumwan Princess Hotel
10.2009 - 08.2012
Diploma of Hospitality Management -
ILSC Melbourne
Certificate 2 - Hospitality Administration And Management
ILSC
BBA: Hotel and Tourism Management -
Siam University
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