Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Technicalliteracy
Certification
Timeline
Generic

CHANUKA ARIYATHILAKA

Werribee

Summary

Experienced and effective operations manager with valuable industry experience and a passion for management and leading a safety-first collaborative team culture. Proven track record of improving overall operations, optimizing workflows, and ensuring operational efficiency to meet and exceed performance goals. Skilled in managing teams, implementing process improvements, and maintaining high standards of safety and quality. Passionate about leading teams through collaboration and delivering exceptional results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Petspiration Group
01.2021 - Current
  • Company Overview: Petstock is third largest pet supplier in the Australian market
  • At Petstock national distribution centre we deliver goods to over 265 stores nationwide and few stores in NZ.Petstock achieved a massive growth since the Covid period, and therefore a new distribution facility is getting built in Avalon due to inadequate storage
  • Managing a team between 50 to 60 staff members with four direct reports from functional departments and ensuring the operations are carried out following health and safety standards, also company values are followed within the workplace
  • Lead and develop cross-functional teams, fostering a culture of continuous improvement and accountability (direct and labour hire)
  • Building strong relationships with internal and external stake holders and being a key contact of the supply team
  • Resolve complex system, inventory, and staff related issues, proactively equipping employees with the skills and tools needed to handle challenges
  • Communicate job expectations, monitoring, appraising, and reviewing job contributions
  • Work closely with DC manager, safety and the HR team to set and/or implement policies, procedures, and systems and to follow through with implementation
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures
  • Analyse and improve organizational process and workflow and employee requirements
  • Meet operations labour budget expectations
  • Communicate all operating policies or issues at department meetings, also rewarding and motivating
  • Review compensation actions and return to work plans
  • Rostering and approving time sheets
  • Petstock is third largest pet supplier in the Australian market
  • At Petstock national distribution centre we deliver goods to over 265 stores nationwide and few stores in NZ.Petstock achieved a massive growth since the Covid period, and therefore a new distribution facility is getting built in Avalon due to inadequate storage
  • Achievements – The most efficient shift with a highest staff retention rate
  • Projects – Avalon transition (32,000sq facility) and building new teams

Team Leader – Outbound and Picking Operations

Petspiration Group
05.2020 - 12.2020
  • Managing a team between 10 to 15 staff members and providing daily reports to the operations manager
  • Responsible for overseeing the day-to-day activities of outbound
  • Prepared work schedules and assigns specific duties to pick and despatch orders onto trucks designated for local and interstate deliveries
  • Communicating with store managers and drivers to ensure the deliveries reach efficiently within the agreed time frame
  • Training new staff member and providing feedback and support to develop their skills up to company standards
  • Incident reporting using MYOSH
  • Motivating and building relationships with team members to achieve daily KPI’s and enjoy the team achievements

Team Leader

Hudson Pacific Corporation/Australian food services
02.2018 - 12.2019
  • Prepare and complete orders for delivery according to schedule (load, pack, wrap, label)
  • Picking correct items from freezer, chiller and dry according to customer orders
  • Receive and process incoming orders and provide thorough documentation
  • Keep a clean and safe working environment and optimise space utilisation
  • Communicate and cooperate with supervisors and co-workers
  • Operate and maintain preventively warehouse vehicles and equipment including electric Tugger
  • Follow quality service standards and comply with procedures, rules and regulations
  • Leading team members to complete day to day task effectively and efficiently
  • Filling out safety reports on warehouse equipment and keep documents up to date
  • Maintain all OSHA protocols and safe food-handling standards

Supervisor (Client: David Jones)

Menzies International
12.2015 - 08.2018
  • Supervision of facility staff
  • Responsible for training new employees
  • Providing administrative support to the facility management
  • Assist facility management with inventory requirements
  • Project coordination including oversight of activity to ensure a smooth operation
  • Ensure necessary equipment maintenance requests are made in a timely manner

Education

Bachelor of Information Technology - Network and Systems Computing

Victoria University
11.2017

Diploma in Information Technology - undefined

Victoria University
06.2013

Skills

  • Customer Centric Mindset
  • Strong Administration
  • People Management
  • Employee relations and conflict resolution
  • Adaptability and quick learning
  • Communication and Collaboration
  • Team Leadership & Development
  • Supply Chain Optimization
  • Risk Management & Compliance
  • Operations monitoring
  • Project management abilities

Accomplishments

  • Collaborated with team of 10 in the development of Avalon trasnsition
  • The most efficient shift with a highest staff retention rate
  • 90% Positive results on Voice Of Team

Technicalliteracy

  • Technological Proficiency
  • Roster Management
  • Analytics and Data Interpretation
  • Project Management
  • MS Office Suite and 365 Administrations
  • Inventory Management

Certification

Fire Warden Certificate

Mental Health First Aid Certificate

First Aid Certificate

EWP Licence

LF Forklift Licence

Timeline

Operations Manager

Petspiration Group
01.2021 - Current

Team Leader – Outbound and Picking Operations

Petspiration Group
05.2020 - 12.2020

Team Leader

Hudson Pacific Corporation/Australian food services
02.2018 - 12.2019

Supervisor (Client: David Jones)

Menzies International
12.2015 - 08.2018

Diploma in Information Technology - undefined

Victoria University

Bachelor of Information Technology - Network and Systems Computing

Victoria University

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CHANUKA ARIYATHILAKA