CHANUMI GAMARALALAGE
Keysborough,VIC
Summary
Experienced with customer service, sales techniques, and product knowledge. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results, by utilising persuasive and strategic communication.
Overview
5
5
years of professional experience
Work History
CUSTOMER RELATIONS CONSULTANT
Patterson Cheney
Dandenong
03.2025 - Current
- Responded to customer inquiries and complaints via phone and emails.
- Followed up with customers after purchase or service delivery.
- Identified customer needs by actively listening and probing questions.
- Provided accurate information on products and services.
- Generated leads through cold calling potential clients.
RETAIL SALES ASSOCIATE
Optus
Narre Warren
11.2024 - 04.2025
- Collaborated with team members to meet monthly sales targets.
- Answered questions about store policies and promotions, while addressing customer concerns.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled customer complaints, returns and exchanges professionally, while adhering to company policies.
- Assisted customers with multi-service orders and deliveries.
FRONT OF HOUSE STAFF
Soul Origin
Narre Warren
06.2023 - 03.2025
- Trained new staff in FOH procedures, customer relations and cleaning.
- Contributed to positive guest experiences by knowledgeably answering any questions or concerns.
- Maintained work area to preserve optimal health and safety standards.
- Ensured a smooth flow of service during busy periods by effectively managing safety precautions and customer service.
FRONT OF HOUSE STAFF
P and D Foods
Dandenong
10.2020 - 12.2021
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours and quality standards.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, while upholding COVID-19 safety regulations.
- Contributed to positive guest experiences by assisting with menu recommendations and queries.
Education
Bachelor - Public Health and Health Promotion
DEAKIN UNIVERSITY
05-2026
High School Diploma -
WELLINGTON SECONDARY COLLAGE
10.2022
Skills
- Advanced communication skills
- Critical problem-solving skills
- Teamwork and collaboration
- Fluent in Sinhalese
- Phone etiquette
- Customer service
Timeline
CUSTOMER RELATIONS CONSULTANT
Patterson Cheney
03.2025 - Current
RETAIL SALES ASSOCIATE
Optus
11.2024 - 04.2025
FRONT OF HOUSE STAFF
Soul Origin
06.2023 - 03.2025
FRONT OF HOUSE STAFF
P and D Foods
10.2020 - 12.2021
Bachelor - Public Health and Health Promotion
DEAKIN UNIVERSITY
High School Diploma -
WELLINGTON SECONDARY COLLAGE
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