CHAN VI LAM
56 Hughes Street - Cabramatta,NSW
Summary
Dynamic and self-motivated professional with extensive experience in customer service and team leadership at Bankstown Sports Club. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in time management and multitasking, consistently delivering exceptional results while fostering a collaborative work environment. Eager to leverage diverse skills in new challenges.
Overview
15
15
years of professional experience
Work History
Uber Driver
Uber Partner
10.2020 - Current
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Assistant Warehouse Manager
Comfort Uniforms Pty Ltd
195 Newton Road, Wetherill Park-2164
03.2015 - Current
- Tracking order Release, Dispatch by Pronto System
- Daily manifest Toll, Aramex, StarTruck by SmartFreight system
- Making international booking TNT, DHL…
- Checking Email, resolve all general problem
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Resolved customer complaints regarding deliveries, quality issues.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Restaurant Manager
Bankstown Sports Club ( Peking Square Restaurant)
8 Greenfield Parade, Bankstown-2200, NSW
07.2015 - 10.2019
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Assisted with kitchen preparation during peak times as needed.
Restaurant Team Leader
Chan’s Canton Village
2405 Camden Valley Wy, Casula-2170, NSW
11.2010 - 06.2015
- Established effective communication channels between front-of-house staff and back-of-house teams.
- Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
- Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.
- Provided feedback to management regarding employee performance issues or concerns.
Education
Diploma , Advance Diploma - Banking Services Management
Bankstown TAFE
Bankstown 10-2014
Certificate III , IV - Banking Services Management
Granville TAFE
Granville 10-2013
Skills
- Self-Motivated, Hardworking and Willing to Take on a Variety of Task
- Team Work and Collaboration or Executive Team Leadership
- Customer Service and Engagement
- Multi Language and Strong Verbal Communication
- Time Management
- Willing to undergo training and learn new skills
- Multitasking and organization
Timeline
Uber Driver
Uber Partner
10.2020 - Current
Restaurant Manager
Bankstown Sports Club ( Peking Square Restaurant)
07.2015 - 10.2019
Assistant Warehouse Manager
Comfort Uniforms Pty Ltd
03.2015 - Current
Restaurant Team Leader
Chan’s Canton Village
11.2010 - 06.2015
Diploma , Advance Diploma - Banking Services Management
Bankstown TAFE
Certificate III , IV - Banking Services Management
Granville TAFE