Chaolynn (Lynn) Faafoi
Clyde North
Summary
I am looking for a career in an organization, where my interpersonal, leadership and resiliency skills can be utilized. I am looking for a long-term career that is customer focused as I have a great extent of skills in customer service and assisting the community. I want to continue to increase my knowledge and skills to provide only the best in any company. Given the chance to join your establishment, I know I will not disappoint.
Overview
2025
2025
years of professional experience
Work History
NDIS Service Delivery Coordinator
Primacy Group Australia
11.2023 - Current
- Overseeing 200+ participants, maintaining supports and
compliance documents such as; Support Plans, Service
Agreements and completing monthly file audits - Managing field staff (Support Workers) and completing bi-monthly 1:1 sessions covering KPI's, feedback, availability and changes to their working schedule
- Working closely with Support Coordinators and external
stakeholders in ensuring all participants are supported in
achieving their NDIS Goals. - Resolving and finalising incident reports that are lodges by field staff in regard to participants
- Approval of timesheets and processing payroll for field staff
- Assistance in the Intake department and processing new onboarding referrals
- Frequent audits on all participants files in order to mitigate risks and resolve issues/concerns
Employment Mentor
Octec Limited Employment Services
01.2022 - 10.2023
- Participant case management: assist participants to obtain sustainable employment through customised employment assistance; such as training and education referrals
- Registering participants, assisting with resumes , interview techniques and ongoing mentoring support
- Conduct post placement follow up with participants placed into employment
- Assist Participant with appropriate funding to ensure they can commence employment at ease
- Employer engagement and marketing Identify potential positions and suitable workplaces for participants
- Organise work experience, wage subsidies to assist employers and help make placement sustainable
- Provide regular post placement support with employers
- Contact local community organisations and offer to obtain referrals
Employment Consultant
Jobfind
02.2021 - 01.2022
- Case managed clients to help meet their mutual obligation requirements following the Employment Services Jobactive Contract
- General administration duties including resume writing, utilising the Department
- Of Employment's Employment Services System, booking appointments and completing client file notes
- Providing strong customer service skills to jobseekers face-to-face and on the phone
- Able to work in accordance with JobFind’s policies and procedures, the Employment Service Code of practice and all contractual requirements of the Department of Employment
- Assisting jobseekers to transition into sustainable employment
- Liaise with employers to market my jobseekers
2ic / Home Care Package Roster Coordinator
VMCH
04.2019 - 02.2021
- Leading our rostering team in managers absence
- Running through training and new processes with our Eastern team
- Assisting clients and support workers with their rosters
- Processing payroll for support workers
- Handling pay reports
- Organising service requests for clients
- Managing package funds
- Conducting inbound / outbound calls
- Brokerage assistance for clients
Direct Care Roster Coordinator
Baptcare
02.2018 - 04.2019
- Assisting clients and support workers with their rosters
- Processing payroll for support workers
- Handling pay reports
- Organizing service requests for clients
- Managing package funds
- Conducting inbound / outbound calls
Locum Services Officer
Kingston Council Access Care
05.2017 - 02.2018
- Rostering care workers with clients
- Review and approve new service plans for clients
- Conduct inbound / outbound calls
- Brokerage for clients
- Processing of payroll
- Use of Care link plus systems
Client services officer
Calvary Community Care
Sales Consultant
Hello Fresh
Loan Consultant
Cash Guys
Skills
- Strong Leadership skills & qualities
- Excellent customer service skills
- Reliable
- Flexible
- Great time management skills
- High attention to detail
- Solid work ethic with a “can do” attitude
- Quick learner, and keen to learn new skills
- Does more than expected and suggested
- Able to work well under pressure and meet deadlines
- Maintaining professionalism in all aspects
References
Available upon request
Timeline
NDIS Service Delivery Coordinator
Primacy Group Australia
11.2023 - Current
Employment Mentor
Octec Limited Employment Services
01.2022 - 10.2023
Employment Consultant
Jobfind
02.2021 - 01.2022
2ic / Home Care Package Roster Coordinator
VMCH
04.2019 - 02.2021
Direct Care Roster Coordinator
Baptcare
02.2018 - 04.2019
Locum Services Officer
Kingston Council Access Care
05.2017 - 02.2018
Sales Consultant
Hello Fresh
Loan Consultant
Cash Guys
Client services officer
Calvary Community Care
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