Chardonay Patterson
43 Ariti Ave, Wanneroo,WA
Overview
4
4
years of professional experience
Work History
Junior Administrator
Taharoa Holdings Ltd
08.2024 - 02.2025
- Liaising with colleagues to ensure timely completion of projects.
- Managing general enquiries and communications through the company email.
- Handled incoming calls professionally directing inquiries to appropriate personnel.
- Actioning document processing through proficient use of office technology equipment such as scanners, copiers, and printers.
- Filing both physical and digital documents such as bank statements into the company's records.
- Reconciling receipts from the work card purchases of management across two entities.
- Compiling Minutes following each board meeting to have for the next and creating board packages for members present.
- Organising catering/food for board meetings.
- Gathering quotes for products and services the company/its entities were interested in purchasing.
Checkout Operator/Supervisor
Woolworth's NZ
02.2024 - 08.2024
- Sale of 18+ restricted items such as alcohol, smoking products and lottery ticket items. Performing ID checks for anyone who appears below the age of 25 purchasing these products.
- Other job responsibilities are alike with description under Team member- checkouts, Woolworth's AU.
Team Member-Fresh Convenience
Woolworth's AU
09.2023 - 02.2024
- Maintaining clean, organized, and safe work areas both out the back and on the store floor.
- Replenishing stock on the shop floor neatly and ensuring proper rotation in all areas to prevent stock loss. Assists in sale of product within the best before dates.
- Date checking and inputting best before dates into the devices system to ensure no out of date product is displayed on the shelf and keep record of upcoming dates.
- Marking down products coming up to their best before date to prevent out of date dumps and clearly display to both customers and team, products nearing their expiry.
- Updating shelf tickets to display a new price or a special deal in regard to a product/s.
- Double beeping products in the fridges out back to see what stock can go out on the shelves and help keep track of stock quantities.
- Moving stock with pallet jacks between fridges and/or onto the store floor.
Team Member-Bakery
Woolworth's AU
09.2023 - 02.2024
- Packaging and slicing an assortment of fresh daily made bread and cookies. Attaching the appropriate labels to packaging.
- Rotating stock on shelf to ensure older stock is in the front.
- Completing Food safety checks by testing fridge temperatures throughout the day and ensuring bread loafs weigh the same to whats displayed.
Team Member-Online
Woolworth's
09.2023 - 02.2024
- Collecting and packing online shopping orders placed by customers for pickup.
- Ensuring each category of items for each order are stored in the appropriate areas until collection such as ambient, frozen and chilled items.
- Substituting products that are out of stock with similar items if requested.
- Taking direct to boot orders out to customers with the correct order number and assist customer with putting the shopping in their boot.
Assistant Customer Service Manager
Woolworth's
06.2023 - 09.2023
- Assisting the customer service manager and splitting workload between us.
- Completion of 2 week out rosters for front end following allocated hours and ensuring there's adequate coverage for each day in each area (checkouts, self serve, Smokeshop/supervisors).
- Printing daily rosters each week to manage breaks for team members and communicate any changes in staff levels. Assists in replacement of shifts.
- Delegating tasks that must be completed each shift to ensure team members are productive. Managing team members and giving constructive criticism to further improve any areas of concern that arise. Giving further training and team discussions where appropriate.
- Assist customers with complaints and refund requests when required. Deescalating difficult customers and situations while remaining professional.
- Completion of daily reports for the previous day on the refunds conducted, voided transactions, tills being opened outside transactions, till declarations, till pickups and more to monitor any discrepancies and conduct investigations.
- Communicating efficiently with front end team, other departments and the store managers daily.
- Attending daily manager meetings to relay any information that could affect or improve the stores results, gain knowledge of what needs to be completed in the department and learn of important information concerning upcoming specials/events occurring in the store.
- Attend daily team huddles to discuss stock loss in the store and preventative measures for each department.
Team Member-Checkouts
Woolworth's
10.2022 - 06.2023
- Scanning and packing customers shopping quickly and efficiently, ensuring bags were not too heavy and well organised. Ensuring positive relationships and experiences were created with each customer.
- Communicating with customers about their experiences while shopping for any feedback and relaying that information to the line manager.
- Maintaining the cleanliness of the front end area such as cleaning registers, putting loose stock away and floor sweeps.
- Stocking up the drink fridges and confectionary items located on front end, as well as tidying and facing these areas.
- Working in Smokeshop handling customer enquiries and complaints and resolving the issue myself or by organising the appropriate managers/departments to assist the customer.
- Refunding products for customers who are dissatisfied while following refund policies.
- Serving cigarettes to customers who look over 25 or have the appropriate ID.
- Answering phone calls on the store phone and either assisting or forwarding the caller to the appropriate manager/department.
- Conducting till declarations, pickups and change orders. Doing scale weight checks daily to ensure the plates are reading correctly.
Shift Manager
McDonald's
10.2021 - 04.2022
- Supervision and management of the restaurant and crew.
- Providing both friendly and efficient service to maintain customer satisfaction.
- Delegating tasks and setting targets for crew to improve from the previous weeks/days data.
- Conflict resolution amongst crew, customers and suppliers.
- Trained new employees on company policies, procedures, and job responsibilities.
- Managed employee schedules to ensure adequate coverage during peak hours and replacing last minute call outs.
- Handling cash which included counting tills, safes and ensuring cash data is updated each shift.
- Ensuring food safety standards were upheld by temperature checks of food products/machines, updating expiry dates on products and entering food wastage at shift end.
- Completion of incident and police reports if required.
- Accepting deliveries from suppliers and ensuring temperatures of product is within range. Organising product to and from other stores when running low before deliveries. Upholding cleanliness procedures of the company.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Crew Member
McDonald's
11.2020 - 10.2021
- The Promenade Regional Shopping Centre, Main Street & The Promenade, Ellenbrook WA 6069, Australia
- Worked front counter, drive-thru and the cafe.
- Took orders, prepared meals, and handling payments.
- Preparing coffee for customers and upholding the maintenance and cleanliness of the machines.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously and upholding high quality and efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Handling customer complaints, deescalating situations and finding solutions to satisfy customers.
Education
High-school -
Ellenbrook Secondary College
Ellenbrook, WA12-2020
Skills
- Customer service: Assisting customers while building positive experiences and relationships unique to each person
- Verbal and written communication: Clearly giving instructions and communicating any issues or updates with important information as to what’s happening in the workplace with other team members Sending emails to the appropriate recipients to keep them informed
- Time management: Manage tasks by creating a schedule Sending breaks without breaching workplace policies and sending crew home on time
- Teamwork: Work in a team where everyone has equal roles and responsibilities and communicates efficiently Striving to achieve targets set each shift and contributing help where needed
- Leadership: Shift manager Represent trustworthy, reliable and responsible figure who creates safe environment for crew Took responsibility for crew members safety and wellbeing as well as the stores success on shifts Delegating tasks to crew to complete during shifts and ensuring crew are productive Encouraging development of crew
- Adaptability: Remaining calm and collective to adapt to the companies and customers needs and finding compromise to unexpected changes
- Conflict resolution: Maintaining a calm and empathetic attitude to find solutions that doesn’t effect the company but meets customers needs and expectations Deescalating potentially harmful situations and emotional customers/crew
- Task delegation: Allocating tasks for each team member to complete in a timely manner, keeping each persons strengths and weaknesses in mind
Availabilities
Mon - Fri : 7am- 7pm
Sat: 7am-3pm
Sun: N/A
Timeline
Junior Administrator
Taharoa Holdings Ltd
08.2024 - 02.2025
Checkout Operator/Supervisor
Woolworth's NZ
02.2024 - 08.2024
Team Member-Fresh Convenience
Woolworth's AU
09.2023 - 02.2024
Team Member-Bakery
Woolworth's AU
09.2023 - 02.2024
Team Member-Online
Woolworth's
09.2023 - 02.2024
Assistant Customer Service Manager
Woolworth's
06.2023 - 09.2023
Team Member-Checkouts
Woolworth's
10.2022 - 06.2023
Shift Manager
McDonald's
10.2021 - 04.2022
Crew Member
McDonald's
11.2020 - 10.2021
High-school -
Ellenbrook Secondary College
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