Charel Guttenbeil
22 Energy Drive Lyndhurst,VIC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Area Manager
Young Guns Container Crews
10.2018 - 11.2022
- Monitored, coached, and supervised team of 40+ employees.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw all daily office operations and equipment maintenance.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Resolved issues between employees and customers using company policies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Interviewed, hired, and trained new workers.
- Assumed responsibility for personnel deployed to work site.
Area Manager
Allstaff Australia
07.2008 - 06.2018
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Transformed underperforming teams into productive, profitable teams.
- Built positive and productive relationships with store and field leadership.
- Supervised [Number] location managers and managed [Number] [Type] assets, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Coordinated with other district managers to actualize performance improvement strategies.
Education
High School Diploma -
Tafe NSW
Blacktown, NSW10.1997
Skills
- Business Development
- Business Administration
- Heavy Labor
- Customer Service
- Business Planning
- Customer Relationship Management
- Site Operations
- Strategic Planning
- Customer Inquiries
- Microsoft Office
- Shift Scheduling
- Coaching and Mentoring
- Staff Evaluations
- Conflict Resolution
- Recruitment and Hiring
- Verbal and Written Communication
- Safety Monitoring
- Hardworking and Reliable
- Management
Timeline
Area Manager
Young Guns Container Crews
10.2018 - 11.2022
Area Manager
Allstaff Australia
07.2008 - 06.2018
High School Diploma -
Tafe NSW
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