Charina Farry
Brisbane,QLD
Summary
Well-qualified Sales Assistance familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Sales Assistant
BWS Deagon
02.2022 - 11.2023
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Dental Assistant
Bupa Dental
01.2020 - 11.2021
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Took dental images following strict patient protection rules, applying lead aprons.
- Verified patient insurance eligibility and benefits.
- Scheduled and confirmed patient appointments.
Dental Assistant
Amazing Smiles
06.2017 - 10.2019
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Took dental images following strict patient protection rules, applying lead aprons.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Staged tray for procedures by arranging dental instruments and equipment.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared patient X-rays and images for review by dentist.
- Designed dental report card to explain patient dental health status and treatment plans.
- Exposed, developed and mounted dental x-rays.
Education
Certificate IV - Small Business Management
Mission Australia
12.2013
Certificate III - CERT 3 Dental Assisting
TAFE Queensland
11.2003
Skills
- Visual Merchandising
- Complex Problem-Solving
- Display building
- Processing payments
- Cash Register Operation
- Cash Handling
- Stock management
- Goal-Oriented
- Cold-calling
- Opening and closing procedures
- Product Knowledge
- Customer Assistance
- Loss Prevention
- Retail Merchandising
- Team Leadership
- Store Policies and Procedures
- Creative Thinking
- Sales floor organization
- Goal-Driven
- Active Listening
- Organizational Skills
Customer Service
Records administration
Team Bonding
Professional and mature
Timeline
Sales Assistant
BWS Deagon
02.2022 - 11.2023
Dental Assistant
Bupa Dental
01.2020 - 11.2021
Dental Assistant
Amazing Smiles
06.2017 - 10.2019
Certificate III - CERT 3 Dental Assisting
TAFE Queensland
Certificate IV - Small Business Management
Mission Australia
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