Charis Anthony

• Contributed to Policy Development: Conducted in-depth research to inform and shape new policies aimed at addressing fraud and criminal activities, ensuring compliance with legislative frameworks and legal precedents.
• Legislative Review and Refinement: Reviewed and edited proposed Legislative Instruments with a focus on legal precision, coherence, and alignment with statutory requirements.
• Stakeholder Engagement: Analyzed and synthesized feedback from stakeholders to provide actionable insights that align with legal standards and organizational objectives.
• Policy and Legislative Evaluation: Evaluated proposed policies and legislation for clarity, legality, and potential impact, delivering strategic recommendations for amendments to enhance effectiveness.
• Legal Writing and Simplification: Ensured proposed legislative documents were clear, concise, and accessible, offering detailed opinions on legal modifications to uphold integrity and mitigate risks.

Rotation One: Litigation
- Conducted legal research to assist senior Litigation staff in case preparation, ensuring all findings were relevant and aligned with their requests.
- Drafted and reviewed case documents and correspondence, maintaining accuracy and adherence to legal standards to support litigation efforts.
- Organised and compiled Tribunal documentation, ensuring compliance with procedural and evidentiary requirements to strengthen case presentations.
- Contributed to the management of case files by maintaining precise and up-to-date records, enhancing the efficiency of litigation workflows.
- Collaborated with peers on shared legal projects, fostering a collaborative environment to achieve organisational goals and deliver high-quality outcomes.
- Utilised data entry systems to track case details, supporting case management and compliance reporting efforts.

Rotation Two: Call Centre (Taxation Enquiries)
- Responded to high volumes of inbound client calls, addressing taxation inquiries with professionalism and accuracy.
- Navigated and utilized systems such as Siebel, ICP, ECP, and Viper to retrieve, analyze, and provide client information, ensuring effective resolution of queries.
- Demonstrated multitasking skills by managing call interactions while cross-referencing data and recording case notes in real-time.
- Applied active listening and problem-solving skills to identify client needs, offering tailored solutions and maintaining a client-focused approach.
- Consistently achieved high client satisfaction by resolving issues efficiently and empathetically, contributing to the organization’s commitment to service excellence.

Rotation Three: Private Wealth, Tax Avoidance Task Force
- Conducted comprehensive reviews of financial statements, identifying discrepancies and ensuring trusts adhered to tax obligations.
- Developed detailed profiles of client trusts, investigating potential indicators of tax avoidance and recommending actions based on findings.
- Interpreted complex tax legislation and applied it effectively to assess the compliance of client profiles, contributing to informed decision-making.
- Evaluated financial evidence against legislative criteria to determine appropriate outcomes, enhancing the organisation’s enforcement efforts.
- Collaborated with legal teams to provide accurate and concise reports, supporting the development of compliance strategies and enforcement actions.
- Strengthened case files with in-depth analyses and evidence-based recommendations, aligning with the broader objectives of mitigating tax avoidance.

- Executive Mentorship: Worked closely with a mentor from the board of directors, enhancing understanding of organizational leadership, strategic planning, and compliance responsibilities.
- Board Member Training: Completed targeted training sessions focused on governance principles, legal and ethical obligations, and effective decision-making as a board member.
- Community and Program Engagement: Gained valuable exposure to diverse community programs and initiatives, fostering cultural awareness and strengthening advocacy and stakeholder engagement skills.

- Call Handling and Case Management:** Managed a caseload of complaints, including conducting outbound calls and handling inbound inquiries, ensuring timely and effective resolution of issues.
- Conciliation and Negotiation:** Facilitated conciliation between public transport operators and consumers, leveraging negotiation skills to achieve fair and reasonable outcomes.
- Dispute Resolution:** Assisted in resolving disputes by mediating discussions and applying critical thinking to address concerns raised by all parties.
- Legal Research and Analysis:** Conducted thorough research on complaints, referencing relevant legal principles and franchise agreements to form reasoned and compliant resolutions.
- Stakeholder Engagement:** Maintained effective communication with both public transport operators and consumers, building trust and rapport while navigating complex issues.

- Customer Support and Resolution: Enhanced client satisfaction by efficiently resolving complex estate-related issues, ensuring compliance with legal and procedural requirements.
- Estate Administration Expertise: Assisted executors, administrators, solicitors, and trustees in finalizing and compiling critical estate documentation, streamlining the settlement process.
- Client Relationship Management: Delivered empathetic, professional, and efficient service to clients managing sensitive estate matters, maintaining trust and rapport.
- High-Volume Case Management: Managed over 30 client estates daily with precision and attention to detail, ensuring seamless administration and adherence to deadlines.
- Process Optimization: Followed structured service protocols to ensure consistency and accuracy, contributing to the team's operational efficiency and reliability.

- Client Engagement and Case Management: Communicated with clients and other stakeholders to gather, track, and maintain comprehensive case information, ensuring accurate documentation and effective case progression.
- Client Intake and Assessment: Conducted client interviews and prepared detailed intake sheets to capture essential information, contributing to the development of tailored legal strategies.
- Collaborative Legal Support: Worked closely with attorneys, administrative assistants, and fellow legal professionals to support case preparation, filings, and overall legal processes.
- Administrative Excellence: Assisted in organizing case files, scheduling, and maintaining records, ensuring compliance with deadlines and procedural requirements.

- Account Management: Handled high-volume outbound calls in a call center environment, effectively communicating account details and negotiating payment arrangements.
- Compliance Monitoring: Reviewed and monitored accounts to ensure adherence to established payment plans, identifying and escalating non-compliance cases for further action.
- Analytical Decision-Making: Conducted in-depth research and analysis of account histories to process immediate payments and propose tailored payment solutions.
- Negotiation and Resolution: Successfully facilitated over 20 payment arrangements per week, achieving a 90% compliance rate by building rapport and providing client-focused solutions.
- Process Adherence: Followed structured conversation protocols and legal requirements to deliver consistent and effective communication while maintaining professional standards.