Summary
Overview
Work History
Skills
Accomplishments
Software And Business Skills
Timeline
AssistantManager
Charis Herbert

Charis Herbert

Hobart,Australia

Summary

Dynamic professional with a proven track record at Mix Property Group, excelling in strategic planning and process mapping. Expert in leveraging CRM software to enhance tenant satisfaction and streamline operations, achieving a 40% reduction in administrative workload. Adept at building trust-based partnerships and driving revenue growth through innovative solutions.

Overview

11
11
years of professional experience

Work History

Freelancer

Self Employed
Hobart, Tasmania
07.2019 - Current
  • Prospect and onboard new clients through strategic outreach and networking, converting 85%+ of initial engagements into long-term contracts through demonstrated ROI and trust-based partnerships.
  • Own full project lifecycle from scoping (requirements analysis, SOW creation) to planning (roadmaps, resource allocation) and execution (QA, delivery).
  • Audit existing software ecosystems to identify underutilised features and redundancies, maximising ROI on business tools like CRMs and marketing automation platforms.

Commercial Property Manager

Mix Property Group
Hobart, Australia
01.2024 - 01.2025
  • Designed and implemented digital tenant portals with self-service functions (lease documents, maintenance requests) and automated invoice systems, reducing administrative workload by 40% while improving tenant satisfaction scores.
  • Developed standardised monthly/quarterly reports for 50+ property owners with real-time dashboards tracking KPIs (occupancy rates, CAPEX, NOI), cutting manual report preparation time.
  • Served as primary liaison between property owners, tenants, and vendors, translating operational data into actionable insights for value-add initiatives (lease renewals, energy efficiency upgrades).

EA & BDM

Honestally
Hobart, Tasmania
01.2022 - 01.2024
  • Played a pivotal role in scaling a young (18-month-old) IT consultancy by supporting the Director's vision-developing operational frameworks, refining client engagement strategies, and driving revenue-generating initiatives that contributed to growth in annual revenue.
  • Acted as a force multiplier for leadership, managing high-priority projects, streamlining internal processes, and ensuring seamless operations-freeing the Director to focus on business expansion and key partnerships.
  • Spearheaded business development efforts, including lead generation, proposal drafting, and client onboarding, resulting in high conversion of new proposals.

Franchise and Gym Operator

EFM Gym
01.2015 - 01.2019
  • As a former gym owner-operator, I mastered the fundamentals of client acquisition, retention, and revenue growth-skills that translate directly to driving results in any service-based business.
  • Running a successful fitness business honed my ability to sell value, build loyal relationships, and adapt operations to maximise profitability.

Skills

  • CRM and collaboration software
  • AI and automation tools
  • Market research and lead generation
  • Contract negotiation strategies
  • Strategic planning and process mapping
  • Microsoft Office suite
  • Project management tools

Accomplishments

  • Digital Transformation Leadership, Spearheaded the end-to-end digital overhaul of a client's legacy systems during my freelance work, implementing AI-driven automation (ChatGPT + Power Automate) that reduced manual processes by 50% and increased client retention by 35%-showcasing my ability to align tech solutions with business goals.
  • Revenue Growth Through Strategic Digital Tools, As EA/BDM at the IT consultancy, I led the adoption of CRM automation (Zoho) and proposal templates, shortening sales cycles by 40% and contributing to $500K+ in new contracts-demonstrating my knack for leveraging technology to scale operations and revenue.

Software And Business Skills

  • CRM Systems
  • Collaboration Software
  • AI & Automation Tools
  • Market Research
  • Contract Negotiations
  • Lead Gen
  • Strategic Planning
  • Process Mapping
  • MS Office
  • Monday.com
  • Zoho
  • Google Workspace
  • Salesforce
  • Trello
  • Asana

Timeline

Commercial Property Manager

Mix Property Group
01.2024 - 01.2025

EA & BDM

Honestally
01.2022 - 01.2024

Freelancer

Self Employed
07.2019 - Current

Franchise and Gym Operator

EFM Gym
01.2015 - 01.2019

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Charis Herbert