Charise De Vries
Angle Vale,SA
Summary
PERSONAL ATTRIBUTES Personally effective at building good interpersonal relationships with a diverse range of people. Strong work ethic; with a high degree of professionalism. Customer focused with superior problem solving and decision-making abilities.
Highly analytical and detail oriented with a continuous improvement mindset.
Ability to flourish with minimal guidance in a fast-paced environment and handle uncertainty. Committed to the success of the business and work colleagues, creating positive individual growth, whilst maintaining a strong team. Satisfying the customer, taking care, providing solutions to meet their needs.
Overview
1
1
year of professional experience
Work History
ENERGY CONSULTANT| SALES AND SERVICE CONSULTANT
Energy Australia
10.2022 - Current
- Fully remote role from home based on inbound and outbound call Centre in sales and customer service following Victoria based team.
- Multi systems requirement whilst meeting and exceeding targets - KPI set.
- Contributed to client interaction via email and conference calls.
- Participated in continuous training opportunities to hone craft and build leadership skills.
- Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
- Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
- Saved many clients money by implementing energy-efficient solutions to costly problems.
- Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
- Assisted customers with empathy and understanding during financial hardship, creating solutions customised to their needs.
- Joined Rewards and Recognition team to create, design and market employee engagement to win prizes on performance and events.
RETAIL SPECIALIST
SPA THERAPIST, Jurlique International
Adelaide, SA
- Monitor and analyse market data and trends, then formulate concepts and strategies to get ahead of the competition in store
- Evaluate and observed customers usage of spa services and contacted customers to offer new marketing concepts and strategies
- Created displays, offering services in line with the digital, performance-based campaign strategies
- Stocktake and promotional displays
- Collaborate online with marketing departments in display campaigns in accordance to fixed performance goals
- Develop and conceptualise strategies and operational support to widen the demographic range and impact of marketing campaigns and brand awareness
- Manage the procedure, implementation, tracking and measurement of marketing campaigns to entice more customer patronage
- Strong knowledge of all therapy techniques and sanitation procedures
- Maintaining 5 star customer care from greeting, treatment, service, appointment, sale of products and leaving the spa
- Weekly reports and store finance.
- Maintained solid knowledge base of all spa and resort products and services.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Utilized promotions, print and digital marketing to attract new clients.
- Recorded product sales into spa's weekly income report.
SPA DIRECTOR
Sheraton Royal Orchid Hotel & Anantara Riverside Resort & Spa
Multi-Site - International Contract in Thailand
- Managed, supervised, and oversaw all spa operations, ensured achievement of sales goals, business objectives, and profitability
- Spa Director to two signature spas across two separate Hotel chains
- Monitored payroll and expenditures to successfully achieve aggressive spa profit plan, reviewed financial data, prepared management reports, and performed administrative functions accurately and timely
- Planned and coordinated spa promotions, events, and effective client loyalty programs to maximise market place positioning, overseeing group bookings and directed product retailing operations at spa
- Ensured success of all spa operations, utilised effective recruiting techniques to attract and hire qualified frontline practitioners and support managers
- Projected positive image within facility, maintaining atmosphere of cooperative teamwork that emphasised customer service and satisfaction
- Ensured a clean, safe working environment by enforcing safety, maintenance, and cleanliness procedures
- Established strong relationship and courteous approach to customers especially in addressing their concerns to maintain professionalism and quality service
- Maintained a personable communication and relationship with therapists, guests and clients to support their personal needs and goals, whilst encouraging a work life balance through general well being techniques created for them.
- Opened and closed spa according to standard procedures.
- Resolved customer issues promptly to build loyalty.
- Received new spa supplies inventory and restocked work areas and shelves.
- Led spa tours for new members to familiarize guests with services provided.
- Recorded product sales into spa's weekly income report.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Generated reports to track spa performance and make recommendations for improvement.
- Recruited, hired and trained all new employees.
BUSINESS DEVELOPMENT / Spa Trainer
Aromatherapy Associates
Sydney, NSW
- Assessed profitability of existing products and service offerings, and recommended improvements to increase profitability and customer satisfaction
- Monitored and analysed current market conditions to determine opportunities in the market
- Collaborated with teams and created strategic development plans, including active sales pipeline and implementation, to build new profitable business
- Undertook supervision, mentorship and motivation of individuals and teams to promote collaboration, efficiency and performance enhancement
- Monitored and reported progress with implementation of strategic plan, budgets, and ongoing forecasts for communication and coordination
- Engaged with internal and external stakeholders on complex and sensitive issues in order to provide or obtain information and negotiate relevant outcomes
- Collaborated with internal departments to facilitate client need fulfillment
- Provided skills development support and training staff, financial advisers, and other key stakeholders to ensure upgrade of competence
- Generated new business with marketing initiatives and strategic plans.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Represented company and promoted products at conferences and industry events.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
CLINIC MANAGER /Training Coordinator
Laser Clinics Australia
Sydney - Canberra
- Travelled to store locations on a regular basis to manage operation of the business whilst ensuring adherence to overall objectives of the organisation
- Assessed staffing needs of clinic and determined when new staff for sufficient workforce were needed
- Scheduled and conducted interviews with candidates, hired and trained new clinic employees to meet clinic requirements
- Managed and supported existing staff at clinic whilst supervising their performance, providing organisational reviews, and mediating any possible issues.
- Developed business plans for the clinic whilst looking for new ways to organise staff and implementing systems to maximise productivity in the workplace and meet objectives
- Executed clinical administrative policies and initiated action to enhance patient/client care programs
- Examined and resolved complaints received from staff, visitors, patients and physicians
- Supported policy formulation and executed budget by providing financial projections during budget development
- Executed productivity increased strategies and optimised clinical staff and procedural value.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Developed and executed strategies to improve training program performance.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Worked with central management to identify, plan, align, and address training needs.
- Verified training program compliance with applicable laws and regulations.
- Met department budgets by monitoring and reviewing training expenses.
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Education
Bachelor’s Degree - Registered
University of Sydney
2012
Responsible Service of Alcohol Certificate - Management
TAFE Regency Campus, South Australian Management Institute
2001
Certificate 3 in Call Centre Communications - undefined
Singtel Optus College
1998
Advanced International Certified Diploma -
Heather Langton Academy
1994
South Australian Certificate of Education (SACE) - undefined
St. Aloysius College
1994
Skills
- PROFESSIONAL SKILLS
- Health & Wellness Treatments
- Cosmetic Skin Care Treatments
- Hospitality / Retail Management
- Business Development Management
- Marketing Analysis and Online Campaign
- Strategic Planning & Implementation
- Call Centre inbound and Outbound Service
- Training & Development
- Problem-Solving Skills
- Dedicated to providing compassionate, timely and personal care and support to Clients, customers and work colleagues
- Superior strategic and commercial acumen – skilled in driving the implementation of effective marketing plans
Timeline
ENERGY CONSULTANT| SALES AND SERVICE CONSULTANT
Energy Australia
10.2022 - Current
RETAIL SPECIALIST
SPA THERAPIST, Jurlique International
SPA DIRECTOR
Sheraton Royal Orchid Hotel & Anantara Riverside Resort & Spa
BUSINESS DEVELOPMENT / Spa Trainer
Aromatherapy Associates
CLINIC MANAGER /Training Coordinator
Laser Clinics Australia
Bachelor’s Degree - Registered
University of Sydney
Responsible Service of Alcohol Certificate - Management
TAFE Regency Campus, South Australian Management Institute
Certificate 3 in Call Centre Communications - undefined
Singtel Optus College
Advanced International Certified Diploma -
Heather Langton Academy
South Australian Certificate of Education (SACE) - undefined
St. Aloysius College