Summary
Overview
Work History
Education
Skills
Timeline
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Charise De Vries

Angle Vale,SA

Summary

PERSONAL ATTRIBUTES Personally effective at building good interpersonal relationships with a diverse range of people. Strong work ethic; with a high degree of professionalism. Customer focused with superior problem solving and decision-making abilities.

Highly analytical and detail oriented with a continuous improvement mindset.

Ability to flourish with minimal guidance in a fast-paced environment and handle uncertainty. Committed to the success of the business and work colleagues, creating positive individual growth, whilst maintaining a strong team. Satisfying the customer, taking care, providing solutions to meet their needs.

Overview

1
1
year of professional experience

Work History

ENERGY CONSULTANT| SALES AND SERVICE CONSULTANT

Energy Australia
10.2022 - Current
  • Fully remote role from home based on inbound and outbound call Centre in sales and customer service following Victoria based team.
  • Multi systems requirement whilst meeting and exceeding targets - KPI set.
  • Contributed to client interaction via email and conference calls.
  • Participated in continuous training opportunities to hone craft and build leadership skills.
  • Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
  • Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions.
  • Saved many clients money by implementing energy-efficient solutions to costly problems.
  • Taught customers how to reduce energy usage and directly cut costs with proactive strategies.
  • Assisted customers with empathy and understanding during financial hardship, creating solutions customised to their needs.
  • Joined Rewards and Recognition team to create, design and market employee engagement to win prizes on performance and events.

RETAIL SPECIALIST

SPA THERAPIST, Jurlique International


  • Monitor and analyse market data and trends, then formulate concepts and strategies to get ahead of the competition in store
  • Evaluate and observed customers usage of spa services and contacted customers to offer new marketing concepts and strategies
  • Created displays, offering services in line with the digital, performance-based campaign strategies
  • Stocktake and promotional displays
  • Collaborate online with marketing departments in display campaigns in accordance to fixed performance goals
  • Develop and conceptualise strategies and operational support to widen the demographic range and impact of marketing campaigns and brand awareness
  • Manage the procedure, implementation, tracking and measurement of marketing campaigns to entice more customer patronage
  • Strong knowledge of all therapy techniques and sanitation procedures
  • Maintaining 5 star customer care from greeting, treatment, service, appointment, sale of products and leaving the spa
  • Weekly reports and store finance.
  • Maintained solid knowledge base of all spa and resort products and services.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Recorded product sales into spa's weekly income report.

SPA DIRECTOR

Sheraton Royal Orchid Hotel & Anantara Riverside Resort & Spa
  • Managed, supervised, and oversaw all spa operations, ensured achievement of sales goals, business objectives, and profitability
  • Spa Director to two signature spas across two separate Hotel chains
  • Monitored payroll and expenditures to successfully achieve aggressive spa profit plan, reviewed financial data, prepared management reports, and performed administrative functions accurately and timely
  • Planned and coordinated spa promotions, events, and effective client loyalty programs to maximise market place positioning, overseeing group bookings and directed product retailing operations at spa
  • Ensured success of all spa operations, utilised effective recruiting techniques to attract and hire qualified frontline practitioners and support managers
  • Projected positive image within facility, maintaining atmosphere of cooperative teamwork that emphasised customer service and satisfaction
  • Ensured a clean, safe working environment by enforcing safety, maintenance, and cleanliness procedures
  • Established strong relationship and courteous approach to customers especially in addressing their concerns to maintain professionalism and quality service
  • Maintained a personable communication and relationship with therapists, guests and clients to support their personal needs and goals, whilst encouraging a work life balance through general well being techniques created for them.
  • Opened and closed spa according to standard procedures.
  • Resolved customer issues promptly to build loyalty.
  • Received new spa supplies inventory and restocked work areas and shelves.
  • Led spa tours for new members to familiarize guests with services provided.
  • Recorded product sales into spa's weekly income report.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Recruited, hired and trained all new employees.

BUSINESS DEVELOPMENT / Spa Trainer

Aromatherapy Associates
  • Assessed profitability of existing products and service offerings, and recommended improvements to increase profitability and customer satisfaction
  • Monitored and analysed current market conditions to determine opportunities in the market
  • Collaborated with teams and created strategic development plans, including active sales pipeline and implementation, to build new profitable business
  • Undertook supervision, mentorship and motivation of individuals and teams to promote collaboration, efficiency and performance enhancement
  • Monitored and reported progress with implementation of strategic plan, budgets, and ongoing forecasts for communication and coordination
  • Engaged with internal and external stakeholders on complex and sensitive issues in order to provide or obtain information and negotiate relevant outcomes
  • Collaborated with internal departments to facilitate client need fulfillment
  • Provided skills development support and training staff, financial advisers, and other key stakeholders to ensure upgrade of competence
  • Generated new business with marketing initiatives and strategic plans.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Represented company and promoted products at conferences and industry events.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated product quality and market comparisons by creating sales presentations.

CLINIC MANAGER /Training Coordinator

Laser Clinics Australia
  • Travelled to store locations on a regular basis to manage operation of the business whilst ensuring adherence to overall objectives of the organisation
  • Assessed staffing needs of clinic and determined when new staff for sufficient workforce were needed
  • Scheduled and conducted interviews with candidates, hired and trained new clinic employees to meet clinic requirements
  • Managed and supported existing staff at clinic whilst supervising their performance, providing organisational reviews, and mediating any possible issues.
  • Developed business plans for the clinic whilst looking for new ways to organise staff and implementing systems to maximise productivity in the workplace and meet objectives
  • Executed clinical administrative policies and initiated action to enhance patient/client care programs
  • Examined and resolved complaints received from staff, visitors, patients and physicians
  • Supported policy formulation and executed budget by providing financial projections during budget development
  • Executed productivity increased strategies and optimised clinical staff and procedural value.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Developed and executed strategies to improve training program performance.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Worked with central management to identify, plan, align, and address training needs.
  • Verified training program compliance with applicable laws and regulations.
  • Met department budgets by monitoring and reviewing training expenses.
  • Provided coaching and mentoring to employees.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and implemented successful onboarding program.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Education

Bachelor’s Degree - Registered

University of Sydney
2012

Responsible Service of Alcohol Certificate - Management

TAFE Regency Campus, South Australian Management Institute
2001

Certificate 3 in Call Centre Communications - undefined

Singtel Optus College
1998

Advanced International Certified Diploma -

Heather Langton Academy
1994

South Australian Certificate of Education (SACE) - undefined

St. Aloysius College
1994

Skills

  • PROFESSIONAL SKILLS
  • Health & Wellness Treatments
  • Cosmetic Skin Care Treatments
  • Hospitality / Retail Management
  • Business Development Management
  • Marketing Analysis and Online Campaign
  • Strategic Planning & Implementation
  • Call Centre inbound and Outbound Service
  • Training & Development
  • Problem-Solving Skills
  • Dedicated to providing compassionate, timely and personal care and support to Clients, customers and work colleagues
  • Superior strategic and commercial acumen – skilled in driving the implementation of effective marketing plans

Timeline

ENERGY CONSULTANT| SALES AND SERVICE CONSULTANT

Energy Australia
10.2022 - Current

RETAIL SPECIALIST

SPA THERAPIST, Jurlique International

SPA DIRECTOR

Sheraton Royal Orchid Hotel & Anantara Riverside Resort & Spa

BUSINESS DEVELOPMENT / Spa Trainer

Aromatherapy Associates

CLINIC MANAGER /Training Coordinator

Laser Clinics Australia

Bachelor’s Degree - Registered

University of Sydney

Responsible Service of Alcohol Certificate - Management

TAFE Regency Campus, South Australian Management Institute

Certificate 3 in Call Centre Communications - undefined

Singtel Optus College

Advanced International Certified Diploma -

Heather Langton Academy

South Australian Certificate of Education (SACE) - undefined

St. Aloysius College

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Charise De Vries