Summary
Overview
Work History
Education
Skills
References
Software
Languages
Timeline
Generic

Charishma Allu

Laverton,VIC

Summary

A dynamic and results-driven sales professional with a proven track record of exceeding revenue targets. Seeking a challenging sales role where I can leverage strategic selling skills, relationship-building expertise, and a passion for delivering exceptional customer satisfaction to drive business growth and contribute to a high-performing sales team. Offering exceptional record of achievement over 3+ -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.

Overview

7
7
years of professional experience

Work History

BUSINESS ACCOUNT MANAGER | SALES

Optus Business
04.2022 - Current
  • Managed accounts to retain existing relationships and grow share of business.
  • Worked with cold, warm and hot leads in outbound calling to retain and expand database and worked with cold calling to acquire new customer base.
  • Held face to face meetings with business clients and closed numerous sales on field.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built extraordinary client relationships working in B2B and B2C sales.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Generated leads through targeted outreach efforts, expanding company's client base organically.
  • Increased client satisfaction by effectively addressing and resolving account-related issues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managed diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

CUSTOMER SERVICE REPRESENTATIVE| INBOUND SALES

Telstra
02.2020 - 04.2022
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Managed approximately 35 incoming calls, emails and faxes per day from customers.
  • Developed and updated databases to handle customer data.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Sought ways to improve processes and services provided.
  • Created and maintained detailed database to develop promotional sales.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

SALES MANAGER | ED TECH CONSULTANT

Great Learning PTY LTD
08.2017 - 06.2019
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Assisted in recruiting top talent for sales team, contributing to high-performing work environment.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Enhanced profitability by developing pipelines utilising marketing and sales strategies.
  • Directed sales support staff in administrative tasks to help sales reps close deals.

Education

MASTER OF BUSINESS INFORMATION SYSTEMS AND MANAGEMENT -

Latrobe University
Melbourne, VIC
06.2022

BACHELOR OF IT -

GKM College
Chennai, India
05.2017

Skills

  • Salesforce
  • Jarvis
  • Console
  • Siebel
  • Budget Management
  • B2B and B2C sales
  • Customer Service
  • Strategic account development and Management
  • Sales Statistics Analysis
  • Microsoft Office(Excel,Word,PowerPoint)
  • Power BI
  • Sales Reporting and Sales Projections
  • Appointment Scheduling
  • Lead Generation

References

Provided upon request

Software

Salesforce

Power BI

Jarvis

Console

Leadsquared

Siebel

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Tamil
Full Professional

Timeline

BUSINESS ACCOUNT MANAGER | SALES

Optus Business
04.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE| INBOUND SALES

Telstra
02.2020 - 04.2022

SALES MANAGER | ED TECH CONSULTANT

Great Learning PTY LTD
08.2017 - 06.2019

MASTER OF BUSINESS INFORMATION SYSTEMS AND MANAGEMENT -

Latrobe University

BACHELOR OF IT -

GKM College

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Charishma Allu