Charisma Reyes
Bellmere,QLD
Summary
Currently studying Cert 3 - Individual Support but already eager to work to put learning and knowledge into practice. Empathetic, diligent and reliable with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.
Overview
18
18
years of professional experience
Work History
Administrator Property Management
Dubai Asset Management
03.2017 - 01.2018
- Ensure to follow Taziz standard operations matrix
- Handle customer (walk-in/email/portal) inquiries / complaints satisfactorily and timely SR closure on system
- Receive, record, review and update customer (owner & tenant) details to ensure data base is current and updated
- Support with timely release of communications to customers & stakeholders
- Receive, record and facilitate amenity booking, temporary contractor and fit out requests from application to completion stage
- Clean up and organize shared drive documents and records
- Prepare, record, submit and track procurement requests & follow-up with vendors for details / timely submissions and quotations
- Support to obtain best costs, reduce expenses and attain savings in office expenses
- Monitor, track and record petty cash expenses.
- Administered operations to handle needs of more than 4000 tenants across 300 property units
Administrator to Chief Officer - Idama
Idama Facilities Management Solutions
06.2015 - 01.2017
- Arrange meeting room bookings
- Process and submit all the utility bills or invoice payments to finance
- Creating and maintaining office systems, including data management and filing
- Provide administrative support
- Organizing and maintaining diaries and making appointments
- Dealing with incoming email and faxes often corresponding on behalf of the manager
- Organizing and attending meetings and ensuring the manager is well prepared for meetings.
Insurance Administrator
Ejadah Asset Management Group
05.2014 - 05.2015
- Enroll, modify and cancel requests for insurance cards of colleagues
- Keep records of all employees who are members to the insurance company
- Process the claims of the employees or patients to submit to the insurance company for reimbursement
- Resolves medical issues and act as a bridge between the insurance company and the patients and performs other related duties as required.
Corporate Receptionist
12.2011 - 04.2014
- Provides office support services in order to ensure efficiency and effectiveness within the office
- Provides word-processing and secretarial support
- Performs clerical duties in order to maintain office administration
- Responsible for supporting and updating a business unit on all employee relations matter
- Receive all types of HR related documents and process accordingly
- Answers all incoming and outgoing calls and handle caller's inquiries whenever possible
- Re-directs calls as appropriate and take adequate messages when required.
Restaurant Hostess
Sofitel Luxury Hotels and Resorts
07.2011 - 11.2011
- Greet customers as soon as they walk through the door
- Provide guests with accurate wait time estimates during busy periods
- Maintain a neat, organized front-of-house environment
- Assist with opening/closing tasks and side work as needed
- Learn food and beverage menu
- Rotate seating between different stations to ensure even workloads for waitstaff
- Answer phones and schedule reservations with large parties or individual
- Handles the cashiering while on duty.
Restaurant Hostess
Al Bustan Rotana Dubai
12.2009 - 06.2011
- Greet customers as soon as they walk through the door
- Provide guests with accurate wait time estimates during busy periods
- Maintain a neat, organized front-of-house environment
- Seat guests and take initial drink orders as needed
- Assist with opening/closing tasks and side work as needed
- Learn food and beverage menu
- Answer phones and schedule reservations with large parties and/or individual
- Handles the cashiering while on duty.
Assistant Banquet Manager
Hotel Tavern Surigao
05.2009 - 11.2009
- Scheduling reservations
- Operating the banquet facilities profitably
- Planning well so each event runs smoothly
- Checking all bills are paid on time
- Managing the food and beverage and the kitchen team
- Briefing staff and checking the room set-up before the event
- Ensuring the room is turned around, ready for the next event.
Guest Service Representative
11.2006 - 05.2009
- Welcome guests upon arrival
- Attend to guests needs and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the computer system daily.
Cashier
Chowking - Surigao
07.2005 - 12.2005
- Greet customers
- Take orders and up-sell products
- Maintain an awareness of all promotions
- Maintain money services
- Ensures a neat and clean working station.
Service Crew
Greenwich-Surigao
08.2001 - 01.2002
- Prepare pearl coolers (smoothies)
- Assist cashier during busy hours
- Assist other crews when needed (e.g
- Making pizzas or pasta, etc.)
- Maintained a clean and organized working stations.
Food Service Worker
Holiday Plaza Hotel
06.2000 - 01.2001
- Greet guests on the table and take their order
- Serve food
- Provide high standard of customer service
- Interact with guests when necessary.
Education
Bachelor of Science - Computer Science
Surigao Education Center
Suriga City Philippines01.2009
Skills
- Office Administration
- Time Management
- Grocery Shopping
- Supporting Daily Living Needs
- General Housekeeping
- Word Processing
- Client Transportation
- Compassionate Communication
- Verbal and Written Communication Skills
- Dependable and Responsible
- Respectful and Compassionate
- Strong Ethics
- Multitasking and Organization
- Deliver Exceptional Care
- Developing Client Trust
- Attentive to People
- Administrative Assistance
- Management
- Ability to Lift
Timeline
Administrator Property Management
Dubai Asset Management
03.2017 - 01.2018
Administrator to Chief Officer - Idama
Idama Facilities Management Solutions
06.2015 - 01.2017
Insurance Administrator
Ejadah Asset Management Group
05.2014 - 05.2015
Corporate Receptionist
12.2011 - 04.2014
Restaurant Hostess
Sofitel Luxury Hotels and Resorts
07.2011 - 11.2011
Restaurant Hostess
Al Bustan Rotana Dubai
12.2009 - 06.2011
Assistant Banquet Manager
Hotel Tavern Surigao
05.2009 - 11.2009
Guest Service Representative
11.2006 - 05.2009
Cashier
Chowking - Surigao
07.2005 - 12.2005
Service Crew
Greenwich-Surigao
08.2001 - 01.2002
Food Service Worker
Holiday Plaza Hotel
06.2000 - 01.2001
Bachelor of Science - Computer Science
Surigao Education Center
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