Summary
Overview
Work History
Education
Skills
Timeline
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CHARISSA COX

Ipswich,QLD

Summary

Highly flexible and hardworking individual with a strong desire to learn and contribute to team success. Proficient in storage organization, picking and processing, and commercial vehicle operation. Skilled in product identification, maintaining files, and direct deposit processing. Diligent with a solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes. Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Acting Account Manager /Consultant

Staffco
02.2024 - 10.2024
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favourable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Accomplished multiple tasks within established timeframes.
  • Staff recruitment and training including visa checks


  • Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
  • Reduced scheduling conflicts by proactively identifying and addressing potential issues.
  • Maintained compliance with labor laws, adhering to appropriate break times and overtime requirements.

Store Manager

Sunshine Kebabs
02.2021 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Liaising with distributor's and maintaining business relationships

Warehouse Assistant

Lee Fran Beauty Imports/Look for Beauty Online
02.2011 - 05.2022
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Payroll Officer

Sydney University
01.2002 - 05.2006
  • Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
  • Managed payroll data entry and processing for a large team of employees to comply with predetermined company guidelines.
  • Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.

Payroll Assistant

Moran Health Care Group
02.2001 - 01.2002
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Administered payroll for large staff weekly
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator


Payroll Administrative Assistant

Hays Personal Services
04.1998 - 03.2000
  • Reduced manual input errors by automating repetitive tasks using spreadsheet formulas or macros when applicable.
  • Optimized workflow processes within the department by identifying inefficiencies and recommending improvements accordingly.
  • Processed wage garnishments according to legal requirements, maintaining compliance with court orders and government mandates.
  • Managed multiple pay schedules concurrently, ensuring timely processing for all eligible employees across various departments.

Shop Assistant/Animal Attendant

The Pet Stop
02.1997 - 03.1998
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

Year 11 Equivalent -

Kirrawee High School
Sydney, NSW
1997

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Systems Used: Excel, Micropay, Dynam, Kronos, Kajarvi
  • Cert 3 in Drug and Alcohol Testing
  • Managerial Food Safety Cerificate

Timeline

Acting Account Manager /Consultant

Staffco
02.2024 - 10.2024

Store Manager

Sunshine Kebabs
02.2021 - 04.2024

Warehouse Assistant

Lee Fran Beauty Imports/Look for Beauty Online
02.2011 - 05.2022

Payroll Officer

Sydney University
01.2002 - 05.2006

Payroll Assistant

Moran Health Care Group
02.2001 - 01.2002

Payroll Administrative Assistant

Hays Personal Services
04.1998 - 03.2000

Shop Assistant/Animal Attendant

The Pet Stop
02.1997 - 03.1998

Year 11 Equivalent -

Kirrawee High School

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CHARISSA COX