Charissa West
Norfolk Island
Summary
Dynamic food and beverage professional with a proven track record at Pursuit, enhancing team productivity through effective coaching and training. Developed strong interpersonal and multitasking skills in fast-paced hospitality environment, excelling in customer service and team collaboration. Demonstrates ability to handle high-pressure situations with ease and maintain positive atmosphere. Seeking to transition into new field, applying transferable skills and adaptability to contribute effectively. Dedicated to ensuring memorable experience for patrons and fostering a lively environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bar Attendant
Norfolk Island Brewing
03.2025 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
F&B Supervisor
Banff Gondola
10.2024 - 02.2025
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining consistent quality standards.
- Contributed to a positive work environment by consistently demonstrating professionalism, respect, and genuine care for staff and guests alike.
Food and Beverage Assistant Manager
Pursuit
04.2023 - 09.2024
- Ensured compliance with health department regulations by maintaining a clean and safe work environment at all times.
- Managed seasonal properties with up to 4 outlets with teams of up to 25 people a day.
- Increased staff efficiency through regular training sessions and performance evaluations.
- Managed inventory levels for optimal stock availability, reducing waste and cost overruns.
- Played an integral role in driving continuous process improvements across all areas of the food and beverage operation, fostering a culture focused on delivering exceptional service standards consistently.
Education
BBA - Hospitality And Tourism Management
SAIT
Calgary, Canada04-2023
Skills
- Customer service
- Bar equipment operation
- Sanitation standards
- Beverage making
- Complaint resolution
- Scheduling coordination
- Ordering supplies
- Employee coaching
Certification
QLD
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Bar Attendant
Norfolk Island Brewing
03.2025 - Current
F&B Supervisor
Banff Gondola
10.2024 - 02.2025
Food and Beverage Assistant Manager
Pursuit
04.2023 - 09.2024
BBA - Hospitality And Tourism Management
SAIT
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