Charisse Pagdilao
Canon Hill,QLD
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Eager to develop and advance professionally into a more challenging position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafe All Rounder
Hideaway Cafe
Tamworth, NSW
05.2024 - 10.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Front of House - Cafe Worker
Deva Coffee & Chocolate Cafe
Tamworth, NSW
03.2024 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed reservations and seating arrangements to accommodate guests in a timely manner.
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
Customer Service/Shift Lead Manager
Taco Bell Tamworth
Tamworth NSW
08.2021 - 11.2023
- Restocked and organized stocks.
- Prepared menu orders with safety and health guidelines.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Accomplished multiple tasks within established timeframes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assigned to look after different stores. ( Orange, Bathurst and Cessnock)
Dental Assistant
Tamworth Oral Health And Dental Care
Tamworth, NSW
08.2023 - 09.2023
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Labourer
Baiada Poultry
Tamworth, NSW
09.2022 - 04.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
Waitress
Safari Club Bar & Grill
Tamworth, NSW
01.2022 - 10.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Reset tables to keep dining room and work areas clean.
Florist - Work Placement
Designer Bunches Tamworth Florist
Tamworth
06.2020 - 06.2020
- Prepared potted plants and bouquets based on customer requirements.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Properly package flowers and plants for damage-free delivery.
Waitress
Tamworth Vietnamese Restaurant
15 Fitzroy St, Tamworth NSW
12.2019 - 05.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials and took drink orders.
- Reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
Cleaner
Peel Health Care
Tamworth, NSW
01.2018 - 06.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Education
High School Diploma -
McCarthy Catholic College
Tamworth, NSWHigh School Diploma -
Peel High School
Tamworth, NSW12.2021
Skills
- Communication Skills
- Maintaining Clean Work Areas
- Teamwork and Collaboration
- Payment Processing
- Opening and Closing Shift Procedures
- Food Safety and Sanitation
- Staff Management
- Order Processing
Certification
- First Aid Training, HA Training - 22/01/23 -21/01/26
HLTAID009 Provide Cardiopulmonary Resuscitation
HLTAID010 Provide Basic Emergency Life Support Including: Defibrillator
References
- Food Technology Teacher - Beth Townsend: 0421225373
- Visual Art Teacher - Katherine Roser: 67657088
- Taco Bell Tamworth RM - Sheetal Shah: +61 424 377 886
- Taco Bell Area Coach - Michaela Payne: +61 400 753 226
- Deva Cafe - Maggie Quirk: +61 403 675 326
- The Hideaway Cafe - Lauren Jordison: +61 417 197 670
Timeline
Cafe All Rounder
Hideaway Cafe
05.2024 - 10.2024
Front of House - Cafe Worker
Deva Coffee & Chocolate Cafe
03.2024 - 10.2024
Dental Assistant
Tamworth Oral Health And Dental Care
08.2023 - 09.2023
Labourer
Baiada Poultry
09.2022 - 04.2023
Waitress
Safari Club Bar & Grill
01.2022 - 10.2022
Customer Service/Shift Lead Manager
Taco Bell Tamworth
08.2021 - 11.2023
Florist - Work Placement
Designer Bunches Tamworth Florist
06.2020 - 06.2020
Waitress
Tamworth Vietnamese Restaurant
12.2019 - 05.2020
Cleaner
Peel Health Care
01.2018 - 06.2019
High School Diploma -
McCarthy Catholic College
High School Diploma -
Peel High School