Charity-Jean De Bruis
5/20 Buruda St Mayfield West ,NSW
Summary
Looking for flexible part time work. I consider myself a fast learner who is efficient and reliable. I am willing to undertake any training to perform to the best of my ability within this role.
Overview
5
5
years of professional experience
Work History
Case Manager
EML
Newcastle, NSW
10.2023 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls
- Met KPIs by resolving problems with knowledgeable and friendly service
- Maintained detailed case files documenting all pertinent information related to the claim
- Developed individualized return-to-work plans for injured workers
- Provided guidance and support to employers, employees and their families regarding the Workers' Compensation process
- Monitored client progress through regular follow-up contacts
- Monitored progress of injured workers through medical treatment, rehabilitation and job retraining programs
- Conducted investigations into workplace accidents, determining cause and liability
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance
- Prioritized and organized tasks to efficiently accomplish service goals
Store Front Staff Member
Church4Life - 0466 842 101
Warners Bay, NSW
06.2023 - 06.2023
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Answered customer inquiries regarding pricing, availability, product use, returns
- Rang up purchases on POS systems while ensuring accuracy of prices charged to customers
- Stocked, replenished and organized inventory to keep store merchandise fresh
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Cleaned shelves, counters and tables to maintain organized store
Youth Leader
Kincumber Neighborhood Centre - NSW Government Regional Youth Radio - 61 418 265 974
Central Coast, NSW
07.2022 - 03.2023
- Planned, produced and hosted 12 episodes to be featured on major podcast platforms
- As a Team Leader I mentored, instructed and supervised team members
- Scheduled and interviewed guests from a range of youth services such as Headspace, Love bites, YASS and Central Coast Local Health Department
- Researched and studied background information to prepare for programs or interviews
- Worked independently from home on occasion to write and record content for the podcast
- Used recording equipment in a studio
- Opened up and got vulnerable for listeners
- Interviewed on air with ABC radio to advertise podcast launch
- Worked on social media strategy
Volunteer Cafe Hand
Alistair Thomson
Adelaide, SA
01.2019 - 12.2020
- Rotated stock items and ingredients to maintain freshness
- Scanned kitchen and service areas for items that needed to be cleaned or replenished
- Rang up orders on cash register to process cash and EFTPOS
- Brewed coffee and tea and restocked beverage area
- Provided friendly and efficient customer service
- Took orders and served at tables
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads
Education
Hospitality
Wests Hospitality Job Ready Program
Newcastle03.2023
Year 11 - High School Curriculum
Tyndale Christian School
Salisbury East, SA2019
Skills
- Conscientious
- Empathetic
- Great communicator
- Friendly and approachable
- Fast learner
- Reliable
- Goal orientated
- Time management
- Attention to Detail
- Teamwork and Collaboration
- Conflict Resolution
- Critical Thinking
- Establishing Boundaries
- Active Listening
Accomplishments
- Nominated at the Central Coast Council youth award show and won the Central Coast 2023 Youth Leadership of the Year Award
Timeline
Case Manager
EML
10.2023 - Current
Store Front Staff Member
Church4Life - 0466 842 101
06.2023 - 06.2023
Youth Leader
Kincumber Neighborhood Centre - NSW Government Regional Youth Radio - 61 418 265 974
07.2022 - 03.2023
Volunteer Cafe Hand
Alistair Thomson
01.2019 - 12.2020
Hospitality
Wests Hospitality Job Ready Program
Year 11 - High School Curriculum
Tyndale Christian School
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