Charity Tefo
Summary
I'm highly motivated currently working full time in administration doing customer service. Personal attributes Effective Communication Skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers. Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly. Flexible: Understanding the need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Motorone
08.2023 - Current
- Utilized telephone, online chat, email platforms and other platforms such as AMS, WMS, Excel to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Inputting data into the electronics bookings system.
- Scheduling team members for onsite installations and repairs.
- Coordinating and confirming daily jobs and completions with technicians.
- Performing general administration duties as required.
Customer Service Representative
Canterbury Windows & Doors
07.2018 - 08.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanour.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Managed high-volume of inbound and outbound customer calls.
- Updated customers and managed project statuses by effectively communicating with builders and contractors.
Data Entry Operator
ZircoDATA
05.2018 - 12.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Sales Manager
Earth Imapct
06.2017 - 03.2018
- Responsible for the daily management of a group of representatives.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Face to face Sales Representative.
- Providing excellent selling and customer service skills
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Education
Emmanuel College
12-2014
Skills
- Sales expertise
- Client relationship management
- Microsoft office proficiency
- CRM software
- Active listening
- Goals and performance
- Data management
Certification
- Cardiopulmonary Resuscitation (CPR)
- First Aid Certification
- Home Health Aide (HHA) Certification
Languages
English
Arabic
Timeline
Customer Experience Specialist
Motorone
08.2023 - Current
Customer Service Representative
Canterbury Windows & Doors
07.2018 - 08.2023
Data Entry Operator
ZircoDATA
05.2018 - 12.2018
Sales Manager
Earth Imapct
06.2017 - 03.2018
- Cardiopulmonary Resuscitation (CPR)
- First Aid Certification
- Home Health Aide (HHA) Certification
Emmanuel College
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