Summary
Overview
Work History
Education
Certification
Timeline
Generic

Charlotte Whelan

Fraser Rise

Summary

I bring several years of experience across diverse roles, which have equipped me with the adaptability and determination to succeed in any work environment. I have strong customer service and communication skills and thrive under pressure, consistently rising to meet challenges with a positive attitude. A fast learner with a solid work ethic, I take pride in going above and beyond to deliver high-quality results.

I have experience in case management and feel confident working both as part of a team and autonomously. My computer skills are strong, and I’m proficient in data entry as well as Microsoft Word, Excel, and Outlook. I hold a Diploma in Community Services and possess a current Working With Children Check (WWCC) and police clearance. I'm eager to continue learning and growing, and I'm always open to new opportunities that allow me to develop my skills further.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lux Crew Member

Hoyts, Highpoint
01.2023 - Current
  • Processing tickets and serving food.
  • Food & Drink Preparation and Food & Drink Safety Experience.
  • Cash handling / POS systems
  • Ensuring maintenance of cleanliness standards within the work environment.
  • Assisting customers as needed (i.e. answering any queries)
  • Semi-Permanent Part time

Canteen Hand

Cairnlea Primary
01.2023 - Current
  • Food Preparation & Food Safety Experience.
  • Cleaning and Dishwashing.
  • Cash Handling.
  • Attention to Detail.
  • Serving Skills.
  • Overall extra hospitality management training.
  • Working with children.
  • Casual

Student Placement

Breakthru Organisation St Albans
  • Case Management / Case noting
  • Support Work and Service Coordination i.e. social support, making referrals. Following strict organisational policies and procedures regarding client safety i.e. risk assessments, and incident reports.
  • Using a client-centered approach to support the individuals.
  • Provided crisis accommodation; working under pressure within a team.
  • Completing client outreach.
  • Liaising between various providers to achieve desired outcomes.
  • Familiarised with NDIS supports.
  • 400 Hours (May - September)

Waitress / All-Rounder

La Porchetta
01.2021 - 01.2023
  • Ensuring quality customer service (Greeting your customers, Managing Customer expectations and conflict Management, Meeting all customer needs).
  • Memorization and multitasking skills.
  • Cash handling.
  • Using a POS system.
  • Supervising and training newer staff.
  • Problem-solving under pressure.
  • Inventory management.
  • Effective communication between all aspects of the workplace.

Crew Member

McDonalds Calder Fwy
01.2019 - 01.2020
  • Fast-paced customer service working environment.
  • Complying with OHS safety standards and Procedures.
  • Maintaining a sanitary and clean environment.
  • Handling high workloads and demonstrated multitasking ability.
  • Good attention to detail.

Education

Diploma - Community Services

Victoria University
01.2023

Year 12 VCE Completion - undefined

CRC Sydenham
01.2020

Certification

  • Nationally Coordinated Criminal history Check
  • First Aid Certificate
  • Responsible Service of Alcohol (RSA)
  • Certificate II Business Management
  • Queen Scout Award
  • Working with Children Check (Employee)
  • ACWA Membership (Australia Community Workers Association)

Timeline

Lux Crew Member

Hoyts, Highpoint
01.2023 - Current

Canteen Hand

Cairnlea Primary
01.2023 - Current

Waitress / All-Rounder

La Porchetta
01.2021 - 01.2023

Crew Member

McDonalds Calder Fwy
01.2019 - 01.2020

Student Placement

Breakthru Organisation St Albans

Year 12 VCE Completion - undefined

CRC Sydenham

Diploma - Community Services

Victoria University
Charlotte Whelan