Charla Tuncdoruk
Marrickville,NSW
Summary
Compassionate and driven professional with strong background in providing assistance to individuals and communities in need. Possesses strong problem-solving and interpersonal skills and commitment to providing exceptional customer service. Stays calm under pressure and responds quickly and effectively to emergency situations.
Overview
12
12
years of professional experience
Work History
Community Support Worker
Catholic Healthcare
05.2023 - Current
- Managed and devised the implementation and development of individual care plans within a multidisciplinary team
- Effectively maintained detailed records of client interactions and changes in their condition
- Successfully delivered personalized care and support to elderly residents, ensuring their physical and emotional well-being
- Responsible for prompting activities of daily living (ADLs), including bathing, dressing, grooming, mobility, medication reminders, meal preparation, and light housekeeping
- Fostered a positive and inclusive environment by accompanying clients to social outings
- Provided emotional support and companionship to clients and their families, promoting a sense of community
- Efficiently transported clients to medical appointments and errands as needed
- Engaged as a compassionate and empathetic companion, stimulating clients with meaningful conversation and activities.
- Advocated for clients for comprehensive service delivery and linkage to [Type] hospital, veterans' benefits opportunities and community agencies.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Maintained professional and productive working relationships with community leaders and organizations to promote teamwork and boost rapport.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Child Caregiver
Private
11.2022 - 07.2023
- Responsible for the care of three children (9 months, 1 year, and 2 years) for two German-speaking families
- Facilitated bilingual communication, supporting language development in both English and German
- Successfully planned and engaged children in educational activities, games, and creative play
- Effectively ensured children's safety and well-being while maintaining a structured daily routine
- Collaborated closely with parents to meet the unique needs and preferences of the family
- Managed daily schedules
- Built strong, trusting relationships with the children and parents.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
- Encouraged children's emotional and social development.
Ballet Dancer
Private
01.2012 - 08.2022
- Provided leadership as a dance ensemble leader, overseeing training and rehearsals and fostering a collaborative and supportive environment
- Demonstrated success in fundraising, overseeing initiatives, presenting to donors, and securing major gifts and grants
- Developed an ongoing case for support and served as a company advocate and speaker, liaising with the Director and Human Resources to further organisational goals.
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
- Coordinated with choreographers to enhance and refine movements to properly enact intended vision.
- Choreographed solo, duo, and group performances for contemporary dance company.
- Incorporated creative movement techniques into ballet routine.
- Led rehearsals for ballet recitals.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
- Progressed quickly by mastering challenging choreography and routines.
- Performed in multiple roles by attending daily rehearsals to perfect execution of dance movements.
- Created and implemented creative dance routines for different projects.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Dance Instructor
Atelier Danielle Haas
09.2016 - 08.2018
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
Head Waitress
Australian Bar And Kitchen
01.2017 - 12.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Social Work -
University of New England
01.2026
IT Support Professional Certification -
Google
01.2024
Certificate III- Individual Support (Disability) -
Alffie
01.2023
Skills
- Effective Communication
- Administrative Skills
- Problem Solving
- Individual Support
- Person-centered care
- Empathy
- English
- German
- Teamwork
- Computer Skills
- Community Resources
- Time Management
- Supporting Daily Living Needs
- Constructive Feedback
- Daily Logs
- Client Requirements
- Compassionate Patient Care
- Mobility Support
- Transporting Residents
- Safety Behaviors
- Client Needs Assessment
- Medication Administration
- Health and Wellbeing
- Emotional Support
- Wellness Strategies
- Effective Listening
- Rehabilitation Focus
- Positive Reinforcement Methods
- Creative Thinking
- Complex Problem-Solving
- Managing Transportation
- Interdisciplinary Care
- Writing Client Reports
- Goal Development
- Documenting Progress
- Professional Relationships
Languages
English
German
References
References supplied upon request.
Timeline
Community Support Worker
Catholic Healthcare
05.2023 - Current
Child Caregiver
Private
11.2022 - 07.2023
Head Waitress
Australian Bar And Kitchen
01.2017 - 12.2017
Dance Instructor
Atelier Danielle Haas
09.2016 - 08.2018
Ballet Dancer
Private
01.2012 - 08.2022
Bachelor of Social Work -
University of New England
IT Support Professional Certification -
Google
Certificate III- Individual Support (Disability) -
Alffie
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