Charla Kiziah Francisco
Wollert,VIC
Summary
A Bachelor or Early Childhood Education student aiming to specialize in curriculum development, group learning, lesson planning, and classroom management. A committed student with the goal to design enriching lesson plans and providing a safe environment to children across different backgrounds and culture.
Overview
8
8
years of professional experience
Work History
Retail Consultant
Telstra
12.2020 - Current
- Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Achieve sales and performance targets
- Maximise sales by providing latest product and service information to our customers
PLACEMENT
WALLABY CHILDCARE
09.2022 - 12.2022
- Understand strategies for working effectively, sensitively and confidentially with parents/carers.
- Demonstrate knowledge and understanding of strategies for differentiating teaching to meet the specific learning needs of students across the full range of abilities
- Demonstrate knowledge and understanding of physical, social and intellectual development and characteristics of children and how these may affect learning
CASUAL EDUCATOR / STAFF
CROWN KIDDO EDUCATION
03.2021 - 07.2021
- Created and implemented assessments to measure student progress.
- Kept facility areas clean and neat.
- Helped students explore concepts with engaging, learning-focused activities.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Adapted teaching methods based on individual student learning styles, ensuring each learner had the opportunity to achieve success.
Customer Service Consultant
Telstra
04.2016 - 12.2019
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Early Childhood Education - Education
Southern Cross Higher Education Institute
North Melbourne, VICMasters in Project Management -
La Trobe University
Melbourne, VICBachelor of Arts - Bachelor of Arts And Marketing
University of San Jose Recoletos
Philippines03.2014
Skills
- Goal-Driven
- Order Processing
- Decision-Making
- Safety and Cleanliness Standards
- Team Leadership
- Product and Service Sales
- Reliable and Responsible
- Team Supervision
- Student Engagement and Development
- Classroom Management
- Student Behavior and Progress Reporting
- Children's literature
Languages
English
Professional Working
Timeline
PLACEMENT
WALLABY CHILDCARE
09.2022 - 12.2022
CASUAL EDUCATOR / STAFF
CROWN KIDDO EDUCATION
03.2021 - 07.2021
Retail Consultant
Telstra
12.2020 - Current
Customer Service Consultant
Telstra
04.2016 - 12.2019
Bachelor of Early Childhood Education - Education
Southern Cross Higher Education Institute
Masters in Project Management -
La Trobe University
Bachelor of Arts - Bachelor of Arts And Marketing
University of San Jose Recoletos
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