Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Charlee Grushka

Bentleigh East,Victoria

Summary

Driven Year 12 student with a proven track record of excellence in the hospitality sector, where I honed my customer service skills and developed a keen ability to thrive in fast-paced environments. With three years of experience as a waitress, I have cultivated a strong foundation in interpersonal communication and effective teamwork. I have a strong proficiency in POS system operation paired with superior customer service and communication abilities. Now poised to transition into the dynamic world of retail, I am eager to leverage my skills in customer engagement and problem-solving to deliver exceptional service and drive sales. I am a dependable employee seeking an opportunity to expand my skills and contribute to a new company's success. Known for my adaptability, initiative, strong work ethic and commitment to exceeding expectations, I am enthusiastic about contributing to a high-performing, retail team and continuing to grow both personally and professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Companion Carer

Right At Home Care
01.2024 - Current
  • Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
  • Recognized changes in client behaviour or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
  • Assisted with daily living activities, running errands, and household chores.
  • Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
  • Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
  • Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.

Waitress

Laffa Bar
04.2020 - 03.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while maintaining prompt and efficient service.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Used cash registers and credit card machines to process customer payments.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Assisted in training new waitstaff and teaching food handling and safety protocols to boost knowledge and ensure excellent service levels were maintained at all times.
  • Managed table turnover rate effectively allowing for more guests served per shift.

Education

High School Diploma -

McKinnon Secondary College
McKinnon, VIC
11.2024

Skills

  • Decision-making support
  • Task Delegation
  • Team Support and Assistance
  • Complex Problem-Solving
  • Cash Register Operation
  • Customer Assistance
  • Security Practices
  • Customer Service

Certification

  • Current Working with Children's Check

Hobbies

  • Gymnastics- 10 years of dedication to improving skills both individually and within a team
  • Netball- consecutive years of forming strong relationships, built on communication and teamwork.
  • Charity/ Volunteer Work: Participate in doing weekly food deliveries for Souppa Kitchen Charity. In which I complete door to door food deliveries to members of the community.

Timeline

Companion Carer

Right At Home Care
01.2024 - Current

Waitress

Laffa Bar
04.2020 - 03.2023

High School Diploma -

McKinnon Secondary College
Charlee Grushka