Charlee Jones
Newcastle,NSW
Summary
Motivated Assistant Sales Manager committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
5
5
years of professional experience
Work History
Assistant Sales Manager
Circa Homewares 1850
12.2023 - Current
- Resolved customer issues promptly, ensuring satisfaction and trust.
- Trained new hires on product knowledge and confident selling.
- Built strong client relationships for repeat business.
- Completed store procedures, managed security.
- Provided excellent customer service on sales floor.
- Achieved consistent sales targets by managing pipeline.
- Analyzed feedback and sales data for improvement.
- Assisted in developing annual sales forecasts.
- Managed inventory levels and maintained sales records.
- Implemented visual merchandising strategies to drive sales.
Sales Assistant
Universal Store
12.2021 - 12.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience.
- Processed transactions accurately while providing excellent customer service.
- Increased sales by building strong customer relationships and offering assistance.
- Assisted customers in finding products and checked stock availability.
- Collaborated with team for efficient store operations and exceeded sales targets consistently.
- Enhanced customer satisfaction with personalized product recommendations.
Waitress
Franky & Co
01.2019 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts, managed high customer volume efficiently.
- Maintained a clean, organized dining area, ensuring a pleasant atmosphere for guests, exhibited strong multitasking abilities.
- Remained calm and poised with difficult customers, operated cash registers accurately.
- Supported teamwork through clear communication, maintained customer satisfaction with timely check-ins.
Education
St Francis Xavier's College
Hamilton, NSW2023
Skills
- Customer Service and Assistance
- Cash Handling and Register Operation
- Team Building and Cooperation
- Sales Goals and Team Supervision
- Documentation and KPI Monitoring
- Stock Management and Visual Merchandising
- Strong Communication, Verbal and Written
- Friendly, Reliable, Honest, and Dependable
- Adaptable, Flexible, and Organized
Timeline
Assistant Sales Manager
Circa Homewares 1850
12.2023 - Current
Sales Assistant
Universal Store
12.2021 - 12.2023
Waitress
Franky & Co
01.2019 - 12.2021
St Francis Xavier's College
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