Charlee Liddell
Melbourne
Summary
Service industry professional with a focus on creating a welcoming and comfortable environment for all. Experienced in working in diverse locations both in Australia and internationally. Adaptable to the specific skills and attributes required in different industries. Currently pursuing a qualification as an Auslan interpreter, finding it to be a rewarding and fulfilling endeavor. Committed to building relationships and actively participating in community life with great enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista/Bartender/Restaurant Hostess
Anglers Tavern
06.2018 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Opened and closed seating sections according to volume of guests.
Actress
Freelancer/CMT Management
01.2018 - Current
- Experienced in improvisation and adlibbing
- The capability to work in a team and individually
- The ability to work unsocial hours (evenings and weekends)
Events Assistant
Gold Coast Convention and Exhibition Centre
04.2022 - 02.2023
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Directed team to set up and keep banquet space clean and presentable for guests.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Responded to inquiries from attendees and addressed any issues or complaints.
Second in Command
Scene To Believe
10.2021 - 12.2021
- Providing customer service excellence on the photography set to everyone visiting Santa.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
- Mentored junior team members, promoting professional development through ongoing coaching and support.
- Established strong relationships with key stakeholders, fostering collaboration and driving successful project outcomes.
- Elevated the aesthetic appeal of retail stores through strategic merchandise presentation and organisation techniques.
Bulk Foods Employee & Barista
Naturally Hooked Bulk Foods
05.2021 - 09.2021
- Personalised customer service
- Making the effort to remember people's faces/names along with their coffee order
- Experienced in working with a variety of milks and multiple orders at a given time
- Assisting customers with our Bulk Foods range
- Being able to recommend recipes with our selection of nuts/seeds, powders/proteins & muesli/blends
Youth Camp Counsellor
Mountain Camp
05.2019 - 09.2019
- Adapted quickly to varying situations at camp while maintaining composure under pressure.
- Developed strong rapport with campers through active listening and empathetic understanding, fostering trust-based relationships.
- Collaborated with fellow counsellors to design entertaining programs that fostered team-building and personal growth.
- Provided support to campers during challenging activities, boosting their self-confidence and resilience.
- Worked with children of varying age, interest, skill, and developmental levels.
- Facilitated group discussions among campers, encouraging open dialogue and mutual respect amongst peers.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
2IC/Retail Assistant
Napoleon Perdis & Seafolly
03.2017 - 01.2019
- Attention to detail when working with different clients and their desired looks
- An extensive understanding of product knowledge
- Excellent interpersonal skills
- More importantly having exceptional verbal communication and listening skills
- Constantly working on a time crunch
Education
Diploma - Australian sign Language (AUSLAN)
Melbourne Polytechnic
Melbourne, VIC11-2025
Penleigh And Essendon Grammar
11.2017
Skills
- Time management
- Attention to detail
- Team player
- Friendly and outgoing
- Telephone skills
- Professional demeanor
- Phone etiquette
- Punctual and reliable
- Professional and polished presentation
- Front desk operations
- Retail experience
Certification
Certificate IV in Hospitality
Certificate II in Auslan
Certificate III in Auslan
Languages
English
Native or Bilingual
Auslan
Professional Working
Interests
Participating in cultural exchange programs and homestays
- Adventure Travel
- Road Trips
- Swimming
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Animal Welfare Advocacy
- Youth Mentorship
- Acting and Theater
Timeline
Events Assistant
Gold Coast Convention and Exhibition Centre
04.2022 - 02.2023
Second in Command
Scene To Believe
10.2021 - 12.2021
Bulk Foods Employee & Barista
Naturally Hooked Bulk Foods
05.2021 - 09.2021
Youth Camp Counsellor
Mountain Camp
05.2019 - 09.2019
Barista/Bartender/Restaurant Hostess
Anglers Tavern
06.2018 - Current
Actress
Freelancer/CMT Management
01.2018 - Current
2IC/Retail Assistant
Napoleon Perdis & Seafolly
03.2017 - 01.2019
Diploma - Australian sign Language (AUSLAN)
Melbourne Polytechnic
Penleigh And Essendon Grammar
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